Front has been an amazing tool from the very first day our team started using it a few years ago, and it just keeps improving. Here are just a few of the features I love and use every day: sharing messages with team members, sharing a Support inbox with the team, internal chatting about messages right there where everyone can see the message itself, moving messages to a different inbox, assigning messages to other team members, tagging messages, merging multiple emails, collaborating on Drafts, using Rules to take automatic actions on certain messages, and creating Templates I use again and again to send and reply to messages. As Client Services Director, it's critical that I see client interactions and that I'm able to answer questions, comment in chat, and share pertinent information. Front allows me to do all of this and so much more. I would highly recommend Front to any business with more than one employee. Review collected by and hosted on G2.com.
Search can be a bit confusing with all the inboxes, and other team members have also commented on not being able to find what they need sometimes. The mobile app keeps evolving, but the Settings are still lean compared to the full app and the multi-message select feature has only worked right for a short period right after the Beta version became the only version, then it became difficult to select more than one message to perform a bulk action; it's hit or miss. I would LOVE to be able to mute messages during weekends, but despite feedback about this, Front still has not built in a daily DND vs. hourly DND, so I still receive message notifications on my phone between 8-4:30 on Saturday and Sunday. That's just weird to me. Review collected by and hosted on G2.com.
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2,244 out of 2,245 Total Reviews for Front
Overall Review Sentiment for Front
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Front makes clearing out my inbox easy. I no longer have to worry about thousands of emails piling up. Front makes something that was burdensome into something that is manageable. The implementation of Front was super easy thanks to the people that helped us. Their customer support is unmatched. They always give timely responses and they're always willing to help. I and the company I work for use Front daily and it has brought our response times down significantly. It has a number of features that we use, but I personally love the analytics side of things. I use it in my morning reports for our CEO. And lastly, Front was very easy to integrate. Front makes it easy to integrate our workflow and translate that into efficiency. Review collected by and hosted on G2.com.
The only downside that I can think of is maybe the search feature. I have had a few people complain about not being able to find emails that they search for. Review collected by and hosted on G2.com.
The AI features, like tagging and automated suggestions, are not only impressive but genuinely helpful. They streamline email management and ensure nothing important slips through the cracks. It's also a breeze to collaborate within the team, thanks to the platform's clean design and user-friendly interface. Review collected by and hosted on G2.com.
Unlike Outlook, it doesn't allow mentioning someone external to my company using the '@' feature in the email body, which would be a valuable addition. Auto-capitalization for sentences would be great too, especially for quicker typing. Lastly, while the AI spelling and grammar checker works well, retaining images in emails during corrections would make it even better! Review collected by and hosted on G2.com.
What I do like the most of front is the way how we can use it in our daily life to convey the information from a point A to B. It has been a great experienc using front and It can be seen that is getting better, due to it new updates Review collected by and hosted on G2.com.
Front as I have seen as of now, there is nothing I can complain about, but recently we have experienced some delays in at the moment of sending emails and receiving as well. I think that this happens since we have unified outlook to front Review collected by and hosted on G2.com.
What I appreciate most about Front is its ability to centralize all communications in one place, whether emails or messages. This greatly facilitates task management while allowing smooth and rapid collaboration within the team. The interface is intuitive, and the system of automatic rules for sorting and organizing messages is a real advantage. Review collected by and hosted on G2.com.
There is nothing I don't like about Front Review collected by and hosted on G2.com.
Front integrates seamlessly with all of our work flow apps. As a business with multiple facets, from sales, to design, and manufacturing, we're all able to link back to one main hub (Front). Being able to attach links to threads, delegate inboxes, and have side-bar conversations chronologically saves SO MUCH time hunting and pecking through the history of a project. The calendar is the most user friendly of any of the tech apps we've used. And the knowledge base is a good central tool to keep company wide information. Review collected by and hosted on G2.com.
The UI of Knowledge Base was not quite as intuitive and took a bit of collaboration to be able to understand how we can make the most out of it as a team.
Front is not "cheap", so we sometimes have to make the tough call about who is integral enough to earn a Front account. If they're not daily users, they probably won't be included. Review collected by and hosted on G2.com.
I like that is it very easy to track the progress of the email with the status tags and it showing who is handling what on the messages. Also the option to internally message either your manager or other team mates through that email without the customer seeing those questions if needed. Review collected by and hosted on G2.com.
I do not have any negative thoughts about Front, I think it is much more efficent then a lot of other email services and they should keep it the way it is. Review collected by and hosted on G2.com.
Very comprehensive: allows for email exchange, internal exchange with team members, adding tags, postponing emails to the next day or specific dates. Various features that help better identify what needs to be addressed in real-time or later (Example: Snooze). Review collected by and hosted on G2.com.
I took time to become "operational" on the tool because there are too many features, so one tends to get lost. Review collected by and hosted on G2.com.
I love that you can assign, snooze, and easily move emails around inboxes. It is especially important for me to compartmentalise my projects based on different priorities and clients. I also like the conversation function because as I typically highlight certain phrases within and emails and tag my teammates to follow up on them. Review collected by and hosted on G2.com.
It is sometimes very hard to find certain emails, the search function is not very sharp and more often than not I have to sift through tens of emails before finding the right one. Would be great to have filters for the search function such as only shortlisting emails by their sender or have certain words in their title. This would be especially helpful for any searches that go back months ago. Review collected by and hosted on G2.com.
Front makes it so easy to collaborate cross-functionally. It's an excellent tool for sales teams, too.I use it every day to communicate internally with colleagues. It makes it easy to tag individuals who can help escalate issues or who need visibility into important comms from a client.
It's one of the most valuable tools I use in my daily role as an individual contributor. Review collected by and hosted on G2.com.
I find the archiving and search function complex with Front. It's not great at finding emails I sent, so I usually create folders to find what I need. Review collected by and hosted on G2.com.
I like the efficiency front provide us whenever we start the shift and it starts to assigned us the udpates we need to work in , that awesome because sometime we can forget to check some emails to get updates but with this option from front we can get the updates automaticaly on the cases we need to sorted out urgently, so it is really easy to work , efficient and innovative app . Review collected by and hosted on G2.com.
I dislike when we receive documents from any carrier / driver and front starts to create multiples emails with the same update, it waste time ocassionaly because we have to erase the rest of the emails that contains the same update since this is not usefull Review collected by and hosted on G2.com.
