Freshstatus by Freshworks
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Freshstatus by Freshworks
By Freshworks
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Freshstatus by Freshworks Reviews & Product Details - Page 9

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Freshstatus by Freshworks Overview

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What is Freshstatus by Freshworks?

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

Freshstatus by Freshworks Details
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Freshstatus by Freshworks Community
Languages Supported
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Product Description

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Niranjan R.
NR
Overview Provided by:
Niranjan Ragavan

Recent Freshstatus by Freshworks Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Gives our users the insights that they need"
Freshstatus by Freshworks excels in simplifying incident and status page management, offering user-friendly customization, and automated communicat...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Good straightforward product"
It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The Best On The Internet"
I use this constanly to display my website status. Freshstatus by freshworks is one of the fastest, most efficent, and easiest to use softwares for...
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Freshstatus by Freshworks Media

Freshstatus by Freshworks Demo - Better incident management and status page software
Advanced Incident Communication Customizable Public and Private Status Page Automated Alerts & Notifications
Freshstatus by Freshworks Demo - Manage incident lifecycles with advanced features
Private and Public Incident Management. Templates and Canned Responses Quick Service Status Change
Freshstatus by Freshworks Demo - Build branded status pages in minutes
Fully customizable look & feel. Unlimited Service Components Customizable Email Alerts
Freshstatus by Freshworks Demo - Alert and notify through multiple channels
Use channels like RSS/ATOM, Twitter, Slack etc to keep the right stakeholders looped in at all times.
Freshstatus by Freshworks Demo - Integrate with the apps and tools you already use
Extend the power of Freshstatus by easily integrating it with your existing tech-stack.
Freshstatus by Freshworks Demo - Freshstatus serves every need
For SaaS companies who are looking for custom status pages for their clients or for Corporate IT teams that want to keep their distributed workforce updated at all times.
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373 Freshstatus by Freshworks Reviews

4.5 out of 5
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373 Freshstatus by Freshworks Reviews
4.5 out of 5
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Freshstatus by Freshworks Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Freshstatus by FreshworksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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FV
CSO/CTO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Fast solution! easy implantation! Good Design Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nothing, everything is good. Fast and free solution! Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Helping my customers to see if a service is offline Review collected by and hosted on G2.com.

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Verified User in Construction
AC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Freshstatus makes it easy to communicate with employees quickly about incidents and scheduled maintenance Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Modifying an existing incident or maintenance can sometimes be clunky to navigate. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Freshstatus allows us to inform our employees of incidents at a moments notice Review collected by and hosted on G2.com.

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Tyson C.
TC
Principal Architect
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

This service was simple to use and they have an API to update the status. Everything we needed! Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nothing so far! Everything works like I was hoping Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We needed to have a page that showed our customers when things were going wrong Review collected by and hosted on G2.com.

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AF
Director of ICT
Mid-Market(51-1000 emp.)
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Review source: Organic
What do you like best about Freshstatus by Freshworks?

Cost!

Ease of use!

Combined with FreshService it really integrates everything! Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

There isn't anything not to like. It's free and does so much! Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

This allows us to provide information to employees without having them having to generate tickets. It's also great at providing information about upcoming maintenance windows! Review collected by and hosted on G2.com.

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Verified User in Accounting
AA
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Design of the page, the fact that it is free to use is very good, not much of other pages offer this much features that Freshstatus. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

So far, i haven ’t found any issues so far. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

I wanted a status page and Freshstatus solved what I wanted. Its clean and easy to use Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

It's easy to spin up and looks great. While it's not quite sufficient for full incident management, it is an easy way to notify clients/internally.

We liked that it was easy to connect via webhook to Slack - so all employees recieve updates directly as they happen with an @channel tag. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

While it is possible to service on your own domain, it is not possible to do so over HTTPS?

Also it would be nice with better webhooks. For an example when creating an incident it is called twice. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

For us it makes it easier to communicate outages and incidents with our clients and other stakeholders. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

I really like the dashboard, really intuitive and easy to use Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Localization looks like is still not supported Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Communication about the status of our services Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Easy to use software that is very flexible even at the free tier. Excellent Customer Support. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Wish there were more badges and alert widgets that were free. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Communicating maintenance and downtime to internal staff and customers. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

It's very easy to configure and setup for use. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Currently I do not have anything negitive to say about the product Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

It allows our customers to see services status which has been helpful. Review collected by and hosted on G2.com.

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Nathan T.
NT
Product Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Fresh Status is something we have used for 12+ months now and I've been surprised at how robust and full featured of a product that it is. It meets our needs to show the server status to our clients and we reference it a bit to clients

We've tried a bunch of different options but have stayed with fresh status. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

It's been pretty great but the one thing I would be looking for is an additional feature for increasing frequency of checks on status etc. (even if we pay for them ) but It's possible I missed that in settings. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

no problems. Review collected by and hosted on G2.com.

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Freshstatus by Freshworks Categories on G2
IT Alerting
IT Alerting

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