Freshstatus by Freshworks
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Freshstatus by Freshworks
By Freshworks
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4.5 out of 5 stars
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Freshstatus by Freshworks Reviews & Product Details - Page 8

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Freshstatus by Freshworks Overview

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What is Freshstatus by Freshworks?

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

Freshstatus by Freshworks Details
Discussions
Freshstatus by Freshworks Community
Languages Supported
English
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Product Description

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Niranjan R.
NR
Overview Provided by:
Niranjan Ragavan

Recent Freshstatus by Freshworks Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Gives our users the insights that they need"
Freshstatus by Freshworks excels in simplifying incident and status page management, offering user-friendly customization, and automated communicat...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Good straightforward product"
It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The Best On The Internet"
I use this constanly to display my website status. Freshstatus by freshworks is one of the fastest, most efficent, and easiest to use softwares for...
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Freshstatus by Freshworks Media

Freshstatus by Freshworks Demo - Better incident management and status page software
Advanced Incident Communication Customizable Public and Private Status Page Automated Alerts & Notifications
Freshstatus by Freshworks Demo - Manage incident lifecycles with advanced features
Private and Public Incident Management. Templates and Canned Responses Quick Service Status Change
Freshstatus by Freshworks Demo - Build branded status pages in minutes
Fully customizable look & feel. Unlimited Service Components Customizable Email Alerts
Freshstatus by Freshworks Demo - Alert and notify through multiple channels
Use channels like RSS/ATOM, Twitter, Slack etc to keep the right stakeholders looped in at all times.
Freshstatus by Freshworks Demo - Integrate with the apps and tools you already use
Extend the power of Freshstatus by easily integrating it with your existing tech-stack.
Freshstatus by Freshworks Demo - Freshstatus serves every need
For SaaS companies who are looking for custom status pages for their clients or for Corporate IT teams that want to keep their distributed workforce updated at all times.
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373 Freshstatus by Freshworks Reviews

4.5 out of 5
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373 Freshstatus by Freshworks Reviews
4.5 out of 5
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Freshstatus by Freshworks Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Freshstatus by FreshworksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Easy to use

Easy to setup

Integrates nicely with Freshservice Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I've been using Freshstatus for a while now and I haven't found anything I dislike about it yet. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Freshstatus allows me to easily keep everyone in our organization up-to-date when there are IT issues. Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The fact that you can setup a custom domain. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

There is not option for language change or translation of status page. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Communication with customers when we have an outage in services. Review collected by and hosted on G2.com.

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Verified User in Higher Education
AH
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The product is easy to use, and set up only takes a few minutes to have a professional-looking status page. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nothing, yet. For a simple use-case, this product gets the job done. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Being able to clearly communicate the operational status of our services to our employees, eliminating the need for them to call to ask if something is down. This greatly reduces the number of tickets that we receive during a major incident scenario. Review collected by and hosted on G2.com.

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Dalton P.
DP
Chief Community Officer & Owner of Forever Rail Communities
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

FreshStatus is quite an amazing piece of software as they do offer a free status page while offering a thing of beauty. We are very excited to use it soon! Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I'd love to see custom CSS, HTML, and Javascript support along with custom coloring for statuses. Discord webhooks would also be awesome to have too. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Keeping our community informed while staying online 99.8% of the time. Review collected by and hosted on G2.com.

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Verified User in Primary/Secondary Education
AP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Easy to use, good layout and easy to read. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

We have no dislikes at the moment. Everything works well. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

It helps keep our customers up to date with current outages. This keeps our customers happy as they know what is going on. Review collected by and hosted on G2.com.

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Ivan F.
IF
CTO | Co-Founder and Managing Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Easy to configure, customize and integrate with Freshdesk products.

It can manage incidents and scheduled maintenance in a very easy and intuitive way. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

It's not yet possible to use SSL certificates using Cutom Domains out of the box, there is a workaround involving usage of NGINX, but it would be better having it integrated. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Status page and public incidents management solved Review collected by and hosted on G2.com.

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Emmanuel G.
EG
Senior Assessor
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Nice way to manage systems and subsystems Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nothing yet...at the moment I have found all the features I need Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Communication to clients and employees Review collected by and hosted on G2.com.

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Vincent E C.
VC
Founder
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Simple to setup and simply to notify customers. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The only con is that SSL isn't available for custom domains. I'm hoping they will eventually add that functionality as they have in their other products. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Provides a solution for keeping customers informed about the Service Health of our offerings. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

I find this service extremely useful to be able to make communication to users as efficient as possible. We're currently researching the best way to reach people on multiple media (email, portal page, etc.) and this seems to be the best way to do that without hiring more staff. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The integration with freshworks org could be better. If I change the domain URL for a freshservice page, I lose the connection to it in Freshworks organisation admin Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Communication to end users

Templated, streamlined communications

Easier updates to known incidents Review collected by and hosted on G2.com.

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Dylane F.
DF
Ceo
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Verry good app and free.i loveit, i recomend Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nthing negative to say, good app, does what it's supposed to do. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Resolves the problem that my clients couldn't see the statuses of my servers and had to call me before. Review collected by and hosted on G2.com.

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Freshstatus by Freshworks Categories on G2
IT Alerting
IT Alerting

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