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Freshstatus by Freshworks Reviews & Product Details - Page 6

Freshstatus by Freshworks Overview

What is Freshstatus by Freshworks?

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

Freshstatus by Freshworks Details
Languages Supported
English
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Product Description

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.


Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).


Niranjan R.
NR
Overview Provided by:

Recent Freshstatus by Freshworks Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Gives our users the insights that they need"
Freshstatus by Freshworks excels in simplifying incident and status page management, offering user-friendly customization, and automated communicat...
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Good straightforward product"
It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The Best On The Internet"
I use this constanly to display my website status. Freshstatus by freshworks is one of the fastest, most efficent, and easiest to use softwares for...
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Freshstatus by Freshworks Media

Freshstatus by Freshworks Demo - Better incident management and status page software
Advanced Incident Communication Customizable Public and Private Status Page Automated Alerts & Notifications
Freshstatus by Freshworks Demo - Manage incident lifecycles with advanced features
Private and Public Incident Management. Templates and Canned Responses Quick Service Status Change
Freshstatus by Freshworks Demo - Build branded status pages in minutes
Fully customizable look & feel. Unlimited Service Components Customizable Email Alerts
Freshstatus by Freshworks Demo - Alert and notify through multiple channels
Use channels like RSS/ATOM, Twitter, Slack etc to keep the right stakeholders looped in at all times.
Freshstatus by Freshworks Demo - Integrate with the apps and tools you already use
Extend the power of Freshstatus by easily integrating it with your existing tech-stack.
Freshstatus by Freshworks Demo - Freshstatus serves every need
For SaaS companies who are looking for custom status pages for their clients or for Corporate IT teams that want to keep their distributed workforce updated at all times.
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Video Reviews

373 Freshstatus by Freshworks Reviews

4.5 out of 5
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373 Freshstatus by Freshworks Reviews
4.5 out of 5
373 Freshstatus by Freshworks Reviews
4.5 out of 5

Freshstatus by Freshworks Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Freshstatus by FreshworksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Stewart W.
SW
Company Administrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

freshstatus is Very simple and easy to setup allowing us to spend more time on the things that matter most it also has a free account that will get you off to a flying start in no time Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Have not found anything we don't like about this service Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Freshstatus allows us to link Freshping with Freshstatus at no charge allowing us to automate or fault response faster Review collected by and hosted on G2.com.

DW
Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Simple to use!

Integrates with FreshPing

best of all its free!

Highly recommend Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Cant say i have found anything i dislike yet! Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

With the integration of freshping. My customers can see live whats happening withough us having to go and manually record an incident Review collected by and hosted on G2.com.

Jason G.
JG
Director Opérations
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

There are so many fresh products you can integrate with himThere are so many fresh products you can integrate with him There are so many fresh products you can integrate with him Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The inability to print work orders for techs with signature lines, etcThe inability to print work orders for techs with signature lines, etc The inability to print work orders for techs with signature lines, etc Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Organisation and client updates are very important. Since using this dictate we have been able to cut down on help desk tickets. Our agents get a quick look at any known issues Review collected by and hosted on G2.com.

MT
Engineering Support Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The admin page is easy to use and the statuspage has a simple and clear design. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Need more support documents and more customization options. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Freshstatus allows us to have a platform to provide real time system updates to our customers. Review collected by and hosted on G2.com.

DA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

New user, the initial setup was very simple and creating the webhook to pull from freshping was extremely easy. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Some task, like adding a new service, do not save unless you remember to save and publish. Clicking off the page removes everything not published. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Testing to see if this will be a permanent solution for incident reporting Review collected by and hosted on G2.com.

TB
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

I love using Fresh Status to keep my customers / Clinets upto date on our services. It's played a vital role in Knovon. Allowing us to communicate what happening in a sexy way! I would reccomend Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I havent seen much i don't like about them.But i've would love to beable to share our status to more then just twitter. At Knovon we refuse to use twitter because they don't allow us to express the freedom that we need. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Our business is built around providing API and server resources to game developers. And with Fresh status this allows us to communicate effectively whats happening Review collected by and hosted on G2.com.

Andrei Z.
AZ
Systems and Network Administrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Very easy to use, clean, and professionally looking status page with great customizability. Most of the necessary features are fully available on the free plan. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

This service is awesome, and I don't have any complaints, but it would be great to be able to add integrations with the third-party status pages (like Google Workspace Status) to Freshstatus, so they would update automatically. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We use Freshstatus to communicate effectively about outages and scheduled maintenance events to our employees. Freshstatus allows us to keep our customers updated about our systems with no effort. Review collected by and hosted on G2.com.

BP
Business Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Freshstatus by Freshworks?

I like the fact it integrates well with Freshworks just one log in I can manage all the aspects of my business. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I'm using their free offering to help me get started. Not much to complain about when it's free, maybe more customization options. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

The problem Freshstatus is solving would be communicating to clients and reducing my tickets on an outage. Review collected by and hosted on G2.com.

JL
CTO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Nice looking status page that is easily configurable and should suit almost any situation. We found connection Freshstatus and Freshping together to be pretty easy with the helpful guides. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The single sign on and account management leaves something to be desired. We had to recreate our organisation as Freshping and Freshstatus were not showing as being in the same organisation even though they'd been made with the same account. Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Freshstatus allows us to show the current status of our public and internal infrastructure in a nice format as well as communicate scheduled and unscheduled maintenance and downtime. Review collected by and hosted on G2.com.

VF
it support enginner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

simplicity and most amazing response to support tech requeriments. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

some troubles in activation account, but the support team resolves this in short time.

very happy- Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

web pages down an API down monitoring easy. Review collected by and hosted on G2.com.