Freshstatus by Freshworks
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Freshstatus by Freshworks
By Freshworks
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Freshstatus by Freshworks Reviews & Product Details - Page 35

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Freshstatus by Freshworks Overview

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What is Freshstatus by Freshworks?

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

Freshstatus by Freshworks Details
Discussions
Freshstatus by Freshworks Community
Languages Supported
English
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Product Description

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Niranjan R.
NR
Overview Provided by:
Niranjan Ragavan

Recent Freshstatus by Freshworks Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Gives our users the insights that they need"
Freshstatus by Freshworks excels in simplifying incident and status page management, offering user-friendly customization, and automated communicat...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Good straightforward product"
It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The Best On The Internet"
I use this constanly to display my website status. Freshstatus by freshworks is one of the fastest, most efficent, and easiest to use softwares for...
Read more
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0 people requested security information

Freshstatus by Freshworks Media

Freshstatus by Freshworks Demo - Better incident management and status page software
Advanced Incident Communication Customizable Public and Private Status Page Automated Alerts & Notifications
Freshstatus by Freshworks Demo - Manage incident lifecycles with advanced features
Private and Public Incident Management. Templates and Canned Responses Quick Service Status Change
Freshstatus by Freshworks Demo - Build branded status pages in minutes
Fully customizable look & feel. Unlimited Service Components Customizable Email Alerts
Freshstatus by Freshworks Demo - Alert and notify through multiple channels
Use channels like RSS/ATOM, Twitter, Slack etc to keep the right stakeholders looped in at all times.
Freshstatus by Freshworks Demo - Integrate with the apps and tools you already use
Extend the power of Freshstatus by easily integrating it with your existing tech-stack.
Freshstatus by Freshworks Demo - Freshstatus serves every need
For SaaS companies who are looking for custom status pages for their clients or for Corporate IT teams that want to keep their distributed workforce updated at all times.
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Have you used Freshstatus by Freshworks before?
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373 Freshstatus by Freshworks Reviews

4.5 out of 5
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373 Freshstatus by Freshworks Reviews
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Freshstatus by Freshworks Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Freshstatus by FreshworksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Easy to set up, easy to use. excellent wait to communicate to customers Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Still lacking some functionality. Like a documented API. this should however be solved in the near future. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Communicating to the outside world. Easy to integrate to different systems so everyone (outside & inside) knows what's going on Review collected by and hosted on G2.com.

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Verified User in Transportation/Trucking/Railroad
AT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Configuration is effortless, and the features are on point. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

At this time the pro version is not out yet. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

IT transparency and clear communication to employees is key to excellent service. Freshstatus is a tool that gets you closed to that goal. Review collected by and hosted on G2.com.

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Thomas D.
TD
Owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Simplicity

visual styling

Pricing

Works with other freshworks tools Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nothing, plain and simple tool.

I would love to have it for free when having other freshworks tools allready Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Direct comm. with customers Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Simple and clear, easy to use with a clean UI and status page for our customers Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nothing. The product did everything we needed well. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Sharing service status to our users Review collected by and hosted on G2.com.

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Verified User in Entertainment
AE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Ease of learning the platform, and communicating information to your users. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Lack of API, or ability to connect external sources to existing infrastructure. Review collected by and hosted on G2.com.

Recommendations to others considering Freshstatus by Freshworks:

Ensure you're not in the market for API resources yet, as they will not be implemented until Q1 2021 (according to help documents). Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Notifying users of server/service downtime for multiple services, and able to access this platform for free. Review collected by and hosted on G2.com.

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Verified User in Education Management
AE
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

It's integrated with the other Freshworks products Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

load time is a little slow with the animated graphics Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

One stop shop for service interruptions. It's nice to have everything in one platform Review collected by and hosted on G2.com.

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Verified User in Gambling & Casinos
AG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Quick and easy setup process to get started, good way to build up the status tree. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

If you put a lot of stuff in, you'll immediately want to go and set most of it to collapsed, so users see something more compact and digestible. Customising some of the CSS is a bit more painful than it should be (i.e. some elements can't be customised at all) Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Status page for internal users to manage incidents. Review collected by and hosted on G2.com.

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Verified User in Education Management
AE
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Functional, easy to use, does the job!!! Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nothing. Very good software and really easy to use. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We needed a way of quickly informing customers of an outage. Review collected by and hosted on G2.com.

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Verified User in Computer Networking
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Very intuitive and fluid page. It has a modern style and includes everything we need! We recommend it. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nothing. I can't say anything to the contrary! Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

It helps me communicate with all customers when there are infrastructure problems. Review collected by and hosted on G2.com.

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Verified User in Primary/Secondary Education
AP
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

So easy to setup and add services. You'll be up and running within 10 mins. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The free version is great, the paid version is naturally better, but do you really need to remind us about the paid for options so often? Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Communication with employees is essential. This tool helps us do that well. Review collected by and hosted on G2.com.

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Freshstatus by Freshworks Categories on G2
IT Alerting
IT Alerting

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