Freshstatus by Freshworks
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Freshstatus by Freshworks
By Freshworks
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4.5 out of 5 stars
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Freshstatus by Freshworks Reviews & Product Details - Page 29

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Freshstatus by Freshworks Overview

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What is Freshstatus by Freshworks?

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

Freshstatus by Freshworks Details
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Freshstatus by Freshworks Community
Languages Supported
English
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Product Description

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Niranjan R.
NR
Overview Provided by:
Niranjan Ragavan

Recent Freshstatus by Freshworks Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Gives our users the insights that they need"
Freshstatus by Freshworks excels in simplifying incident and status page management, offering user-friendly customization, and automated communicat...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Good straightforward product"
It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The Best On The Internet"
I use this constanly to display my website status. Freshstatus by freshworks is one of the fastest, most efficent, and easiest to use softwares for...
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Freshstatus by Freshworks Media

Freshstatus by Freshworks Demo - Better incident management and status page software
Advanced Incident Communication Customizable Public and Private Status Page Automated Alerts & Notifications
Freshstatus by Freshworks Demo - Manage incident lifecycles with advanced features
Private and Public Incident Management. Templates and Canned Responses Quick Service Status Change
Freshstatus by Freshworks Demo - Build branded status pages in minutes
Fully customizable look & feel. Unlimited Service Components Customizable Email Alerts
Freshstatus by Freshworks Demo - Alert and notify through multiple channels
Use channels like RSS/ATOM, Twitter, Slack etc to keep the right stakeholders looped in at all times.
Freshstatus by Freshworks Demo - Integrate with the apps and tools you already use
Extend the power of Freshstatus by easily integrating it with your existing tech-stack.
Freshstatus by Freshworks Demo - Freshstatus serves every need
For SaaS companies who are looking for custom status pages for their clients or for Corporate IT teams that want to keep their distributed workforce updated at all times.
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373 Freshstatus by Freshworks Reviews

4.5 out of 5
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373 Freshstatus by Freshworks Reviews
4.5 out of 5
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Freshstatus by Freshworks Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Freshstatus by FreshworksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SC
Digital Projects Officer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

By far the best of these available as an online service that I've seen so far, we're really hoping it will deliver its full potential. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nothing so far, everything has worked as hoped. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We hope to let out employees know of any known problems without them having to constantly use the helpdesk. This will free up valuable manpower. Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

It's very easy to setup. A few minutes and you're status page is online.

Mixing Freshstatus with Freshping is a must.

The Freshworks team is adding features regularly. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I would I like a Mailchimp integration so I can send status updates to existing lists.

Freshstatus and Freshping could have been one product.

Zapier integration would have been useful too. Review collected by and hosted on G2.com.

Recommendations to others considering Freshstatus by Freshworks:

Freshstatus is no brainer solution that will fit most needs. Very simple to use and still powerful. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We're now able to monitor our services and communicate the status to both customers and peers. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Easy to use, can quickly create maintenace/issues and updates, users find it easy to navigate and read Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Some lack of customisation, would be good to be able to change more visual features relating to status and maintenance (web page and email templates) Review collected by and hosted on G2.com.

Recommendations to others considering Freshstatus by Freshworks:

It's easy to setup and use and you will be able to communicate clearly to your clients through the web site and email updates. Scheduled maintenance and tasks can be planned in advance and shared to your end users. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Communicating with clients and keeping them up to date of their service statuses. Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Completely custimizable interface. Easy to add planned maintenance and update current statuses. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nothing so far, Any features I thought were missing have been added in the latest releases. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We have been trying to get away from email blasts when we have system trouble or outages. This is especially important when the outage is email! We are embedding Freshstatus onto a webpage that our users access to connect to their VDI desktops. Review collected by and hosted on G2.com.

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Verified User in Publishing
AP
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

I find that the interface is straightforward to understand. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I think that the product would be improved by an on-screen guide as I was getting started. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

I wanted a way to track incidents I'm seeing related to Facebook's moderation tool. Review collected by and hosted on G2.com.

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Verified User in Financial Services
EF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Ease of use is great, I also like the ability to easily close incidents. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The time it has taken for the application to be available to upgrade. We would like to move up to the next plan however it still says it is "coming soon". We need the ability to assign more agents as well as have unlimited templates. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Employee communication for systems that go down at remote locations however we did not have a solution to show this in an easy way. Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Small-Business(50 or fewer emp.)
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Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Freshstatus by Freshworks?

App looks great, was super easy to setup and just what we needed. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

SSL on free accounts would be great or a small priced addon Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Status updates for websites Review collected by and hosted on G2.com.

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Verified User in Computer Networking
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Too many options suitable for any organization or department Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

There's no servers ping tool. no custom design Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Inform my clients about our systems status freshstatus helped us for that Review collected by and hosted on G2.com.

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TK
Front End Developer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

I love the ability to track incidents automatically. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I don't like the lack of custom third party support Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

It allows us to monitor our systems accurately and constantly from a third-party service and provides excellent support to our users. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Ease of use. Ability to provide some customization Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I have not seen anything yet that is a problem Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

central portal for our client to view for major issues Review collected by and hosted on G2.com.

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Freshstatus by Freshworks Categories on G2
IT Alerting
IT Alerting

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Pros and Cons Details
Freshstatus by Fr...