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Freshstatus by Freshworks Reviews & Product Details - Page 18

Freshstatus by Freshworks Overview

What is Freshstatus by Freshworks?

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

Freshstatus by Freshworks Details
Languages Supported
English
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Product Description

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.


Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).


Niranjan R.
NR
Overview Provided by:

Recent Freshstatus by Freshworks Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Gives our users the insights that they need"
Freshstatus by Freshworks excels in simplifying incident and status page management, offering user-friendly customization, and automated communicat...
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Good straightforward product"
It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The Best On The Internet"
I use this constanly to display my website status. Freshstatus by freshworks is one of the fastest, most efficent, and easiest to use softwares for...
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Freshstatus by Freshworks Media

Freshstatus by Freshworks Demo - Better incident management and status page software
Advanced Incident Communication Customizable Public and Private Status Page Automated Alerts & Notifications
Freshstatus by Freshworks Demo - Manage incident lifecycles with advanced features
Private and Public Incident Management. Templates and Canned Responses Quick Service Status Change
Freshstatus by Freshworks Demo - Build branded status pages in minutes
Fully customizable look & feel. Unlimited Service Components Customizable Email Alerts
Freshstatus by Freshworks Demo - Alert and notify through multiple channels
Use channels like RSS/ATOM, Twitter, Slack etc to keep the right stakeholders looped in at all times.
Freshstatus by Freshworks Demo - Integrate with the apps and tools you already use
Extend the power of Freshstatus by easily integrating it with your existing tech-stack.
Freshstatus by Freshworks Demo - Freshstatus serves every need
For SaaS companies who are looking for custom status pages for their clients or for Corporate IT teams that want to keep their distributed workforce updated at all times.
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Video Reviews

373 Freshstatus by Freshworks Reviews

4.5 out of 5
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373 Freshstatus by Freshworks Reviews
4.5 out of 5
373 Freshstatus by Freshworks Reviews
4.5 out of 5

Freshstatus by Freshworks Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Freshstatus by FreshworksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

It's free and has many useful and interesting features. It really is an excellent option. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I didn't find an option to change the main language or how to make a custom translation. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Improve transparency and communication with customers. And in this way reduce demands on the helpdesk. Review collected by and hosted on G2.com.

FL
Software Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The system provides great limits, and all the systems work well together. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The integration between Freshstatus and Freshping took a little while to figure out how they work together - it wasn't obvious how to get data into Freshstatus. However, once I figured it out, it's very smooth and efficient to get the metrics into the status page. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

The system easily makes it clear how our web application is working - very in-depth status due to the generous limit in the number of pings and number of metrics listed. Review collected by and hosted on G2.com.

RG
Principle Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

When running a SaaS business, uptime tools are an essential part of the business. When an incident or a downtime happens, this is the best way to convey to the customers and stakeholders. Offering these tools as free services gives a lot of help to small businesses. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Custom domain integration is very bad. The CNAME verification is slow, and SSL is not supported for custom domains. I had to resort to 301 redirect from my existing domain. It would be great to have my domain to this. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Having a custom status page for my applications and services Review collected by and hosted on G2.com.

Verified User in Research
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

It is simple to use. Building out the components is straightforward, and linking incident reports to components on the same page is convenient. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The FreshPing integration does not automatically create incident reports like I thought it was supposed to. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Freshstatus allows me to inform users when my services go down. Review collected by and hosted on G2.com.

JG
IT Manager, SAP Technical Team
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The ability to set up the status page quickly, including components, and provide immediate feedback for my customer base. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Would like a slightly tighter layout, too much whitespace on the page. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

The customer base has immediate feedback. Combined with FreshPing, FreshStatus is ALWAYS up to date. Review collected by and hosted on G2.com.

RW
CEO & Head Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

How it is completely free and so easy to use. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nothing at all. It's perfect, and I have not found any downsides. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

I now have an excellent free way to share the status of my service with customers. Review collected by and hosted on G2.com.

James M.
JM
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Ease of use, price (free!) and customisability Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Not HTTPS on custom domain (that I can find so far) Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We need a tool to let customers know what is going on when we have an outage, so that we can communicate with all of the relevant people at once. Review collected by and hosted on G2.com.

Pablo P.
PP
CTO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

We love Freshstatus because it's straightforward and a powerful tool to keep our customers up-to-date about our service status. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I haven't found any issue yet that I would dislike Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We use it to keep our customers up-to-date about our service status. Review collected by and hosted on G2.com.

Mohamad S.
MS
Marketing Head
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

To be honest, As an individual-owned business, I was looking for the status page tool. And most of them are freebie but to have a custom page need to be paid. I never thought I would found the Freshstatus page which covers most of its competitor's paid features for free. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Fresh status won't allow third-party integration. and if we need to integrate we are forced to use fresh Addon services! Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

FAQ, as most of the questions i have to add on the FAQ page. With fresh status, the communication between the Service is already shown and i don't need to add it. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

FreshStatus is simple to set up and easy to use. It has many customization options, even on the free plan.

I appreciate the ease of use and features. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I wish it were possible to have two status pages under one account. One for internal business use and one for public use with customers. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Freshstatus allows us to keep our customers up to date with any service issues. Review collected by and hosted on G2.com.