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Freshstatus by Freshworks Reviews & Product Details - Page 17

Freshstatus by Freshworks Overview

What is Freshstatus by Freshworks?

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

Freshstatus by Freshworks Details
Languages Supported
English
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Product Description

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.


Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).


Niranjan R.
NR
Overview Provided by:

Recent Freshstatus by Freshworks Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Gives our users the insights that they need"
Freshstatus by Freshworks excels in simplifying incident and status page management, offering user-friendly customization, and automated communicat...
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Good straightforward product"
It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The Best On The Internet"
I use this constanly to display my website status. Freshstatus by freshworks is one of the fastest, most efficent, and easiest to use softwares for...
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Freshstatus by Freshworks Media

Freshstatus by Freshworks Demo - Better incident management and status page software
Advanced Incident Communication Customizable Public and Private Status Page Automated Alerts & Notifications
Freshstatus by Freshworks Demo - Manage incident lifecycles with advanced features
Private and Public Incident Management. Templates and Canned Responses Quick Service Status Change
Freshstatus by Freshworks Demo - Build branded status pages in minutes
Fully customizable look & feel. Unlimited Service Components Customizable Email Alerts
Freshstatus by Freshworks Demo - Alert and notify through multiple channels
Use channels like RSS/ATOM, Twitter, Slack etc to keep the right stakeholders looped in at all times.
Freshstatus by Freshworks Demo - Integrate with the apps and tools you already use
Extend the power of Freshstatus by easily integrating it with your existing tech-stack.
Freshstatus by Freshworks Demo - Freshstatus serves every need
For SaaS companies who are looking for custom status pages for their clients or for Corporate IT teams that want to keep their distributed workforce updated at all times.
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Video Reviews

373 Freshstatus by Freshworks Reviews

4.5 out of 5
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373 Freshstatus by Freshworks Reviews
4.5 out of 5
373 Freshstatus by Freshworks Reviews
4.5 out of 5

Freshstatus by Freshworks Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Freshstatus by FreshworksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Telecommunications
AT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Freshstatus by Freshworks?

Freshstatus has a wide range of features in its current free plan. I like having templates that I can apply to incidents and integrations to other services. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

A few areas mention paid plans, but so far, they have not introduced that. Also, they are sometimes slower to add integrations, but that is hard to fault for free. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

When service is impacted, it is easier to broadcast a status update than wait for each client to reach out with a ticket and then reply with the same answer to them all. Review collected by and hosted on G2.com.

ND
President/CEO/Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

I can tell all my users what's up with our website and if something is wrong, and that then prevents them from having to wonder. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The fact that reviews are forced to get the alert or badge or free and that you only get one. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Bro this is redundant, The problem I am resolving is the fact I can communicate what's wrong with our website if something happens. Review collected by and hosted on G2.com.

Slav I.
SI
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Freshstatus is a free alternative that allows us to do pretty much all that we need from a status page without the pricetag. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Not much to dislike - the app if very fully featured. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We are using it to notify our customers when there is an outage. Review collected by and hosted on G2.com.

Charlo C.
CC
Chief Executive Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

I like that you can post updates to current live incidents & SM's.

I also find useful the email subscription and integrations.

I like the templates and canned responses features which saves me a lot of time.

I like the layout of Freshstatus.

Even though I don't use the reports feature, I still find it useful sometimes for statistical reasons.

Overall, I really love that the service is highly customisable even as a free plan which is very rare in other services.

I highly recommend this service to anyone. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I can't think of anything that I don't like about Freshstatus. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

I am able to communicate clearly with my followers regarding status updates. It is an easy and quick system which is extremely beneficial.

I just integrates Freshstatus with Freshdesk and it saves me a lot of time when users report an incident.

It's quick and effecient! Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

First of all, it is free that is the best part of it, and not only that it also allows us to setup custom domain in the free plan. We also like the automation which starts automatically at a given scheduled time. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

While setting up a custom domain, if we change our domain and in between if a user has subscribed with an old domain and again sending re-invite does not send the email to the same user with a new domain. I had to delete the subscriber list from the admin panel before asking the subscriber to subscribe again.

I think this needs a fix. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

The process has become easier and it is standardized for us along with communication through Subscribe channel. Review collected by and hosted on G2.com.

JH
Lead Sales Associate
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

i like that unlike most you can add scheduled maintanence. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

im not a huge fan that you have to manually save your changes rather then it doing that automatically, but at the same time is can be helpfull. Review collected by and hosted on G2.com.

Recommendations to others considering Freshstatus by Freshworks:

This is a very well developed status page service. i would highly recomend this one over the others because it is not only free, but seems to be the most feature rich out of what i personally tested. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

most problems will be when something unexpected occures to my server or when i plan on doing somthing to it that will effect services i can let the people that use it know what will be happening and keeping them updated. i realizeed there are alot more features than i originally thought there where. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Statuspage was easy to setup and integration with freshping worked out of the box. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Text are only available in english. It would be great if we could have a localized UI for our german customers. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We can quickly inform our customers about incidents. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Easy-to-use interface and wide range of features available Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Would appreciate more clarity on which features are hidden behind a paywall Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Able to notify customers and staff of the current incidents across our different services with ease Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

free and hosted - status page is easy to use Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I dont find yet, because this is my first usage of status page Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

To report incident for internal and our client Review collected by and hosted on G2.com.

Verified User in Architecture & Planning
AA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Ease of use and ease of adding incidents Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

It would be nice to integrate alerting systems to the status page Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Adding in a notification system for employees to be able to have a place to go and understand whether something is an issue for them or for everyone Review collected by and hosted on G2.com.