Freshstatus by Freshworks
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Freshstatus by Freshworks
By Freshworks
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Freshstatus by Freshworks Reviews & Product Details - Page 16

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Freshstatus by Freshworks Overview

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What is Freshstatus by Freshworks?

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

Freshstatus by Freshworks Details
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Freshstatus by Freshworks Community
Languages Supported
English
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Product Description

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Niranjan R.
NR
Overview Provided by:
Niranjan Ragavan

Recent Freshstatus by Freshworks Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Gives our users the insights that they need"
Freshstatus by Freshworks excels in simplifying incident and status page management, offering user-friendly customization, and automated communicat...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Good straightforward product"
It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The Best On The Internet"
I use this constanly to display my website status. Freshstatus by freshworks is one of the fastest, most efficent, and easiest to use softwares for...
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Freshstatus by Freshworks Media

Freshstatus by Freshworks Demo - Better incident management and status page software
Advanced Incident Communication Customizable Public and Private Status Page Automated Alerts & Notifications
Freshstatus by Freshworks Demo - Manage incident lifecycles with advanced features
Private and Public Incident Management. Templates and Canned Responses Quick Service Status Change
Freshstatus by Freshworks Demo - Build branded status pages in minutes
Fully customizable look & feel. Unlimited Service Components Customizable Email Alerts
Freshstatus by Freshworks Demo - Alert and notify through multiple channels
Use channels like RSS/ATOM, Twitter, Slack etc to keep the right stakeholders looped in at all times.
Freshstatus by Freshworks Demo - Integrate with the apps and tools you already use
Extend the power of Freshstatus by easily integrating it with your existing tech-stack.
Freshstatus by Freshworks Demo - Freshstatus serves every need
For SaaS companies who are looking for custom status pages for their clients or for Corporate IT teams that want to keep their distributed workforce updated at all times.
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Have you used Freshstatus by Freshworks before?
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373 Freshstatus by Freshworks Reviews

4.5 out of 5
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373 Freshstatus by Freshworks Reviews
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Freshstatus by Freshworks Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Freshstatus by FreshworksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Program Development
AP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

We have been using the Freshworks status service for a few months now. What Freshworks already offers us for free is unbeatable compared to other providers. Even the translatability in important areas, which is indispensable for us, is given well so far! Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

There is nothing about Freshworks' services that we don't like. So far, these services are good companions to our everyday work and are highly appreciated by our customers. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We solve with Freshworks the customer communication regarding problem communication respectively status communication and maintenance work. Review collected by and hosted on G2.com.

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Verified User in Media Production
AM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Setting up the details for the incidents and maintenance is comprehensive Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Not sure yet - I need to see if we can integrate it. Review collected by and hosted on G2.com.

Recommendations to others considering Freshstatus by Freshworks:

Easy way of managing incidents Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

we want to be able to tell the business when there is an incident Review collected by and hosted on G2.com.

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Verified User in Utilities
UU
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

I love the design and how easy it is to set up. It only took me around 20 minutes to get my status page up and running. It's nice that you can have a custom URL. I used to use status page, but fresh status is much easier to use and great for small businesses. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I don't like how you need to make an incident to change a service status but it's not a huge deal. Review collected by and hosted on G2.com.

Recommendations to others considering Freshstatus by Freshworks:

If you need a status page use freshstatus. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

I used to have no status page and whenever something went down it was hard to alert our customers but now it's easy all we need to do is just make an incident and then our customers can see it right on our status page and can even get email alerts. The benefit I realized is that I can communicate to my customers without needed to do extra things. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
EI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Very intuitive and user-friendly UX across the whole application. And best of all it's free! Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Lacking some customisation features and the colour picker system seems to be a little buggy at times. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Being a startup costs can quickly mount up. Freshstatus allows me to offer a professional status page for our services without breaking the bank! Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

I like that it's easy to create incidents and share them with the rest of the organization. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I don't like that you're only allowed 5 agents to create incidents. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We've had a pretty big communication problem for a long time. Finding an effective way to communicate system issues has been a struggle for us, but now that problem has been resolved. Review collected by and hosted on G2.com.

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RM
Owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Easy way to communicate the status of different services with customers. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

That the support time is around two months before you get a reply. Review collected by and hosted on G2.com.

Recommendations to others considering Freshstatus by Freshworks:

Although support times are long, support is brilliant. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

I can log issues and maintenance on there, and if they are subscribed, it will automatically send an email out. I don't have to email each client to let them know that their service is having a problem/is undergoing maintenance. Review collected by and hosted on G2.com.

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Verified User in Higher Education
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The simplicity, flexibility, and speed of which you can get it set up. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The integration with Freshservice is a little restrictive, but the Webhooks can be used as a workaround. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Communicating to our end-users (higher-ed students) the current status of our systems and letting them sign up for incident resolution alerting. Reduced time spent managing communication while dealing with incidents. Review collected by and hosted on G2.com.

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NB
Founder & CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

I love the simplicity, style and support team. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The page is unfortunately not available in French. Review collected by and hosted on G2.com.

Recommendations to others considering Freshstatus by Freshworks:

Let's Go To use FreshStatus !!! Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

I can have freshstatus warn my customers of the various problems Review collected by and hosted on G2.com.

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WM
CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Freshstatus and freshworks is most productive for my business! Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Only 250 peoples can subscribe on monitor on free plan Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

External monitor of all services Review collected by and hosted on G2.com.

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Joe H.
JH
Owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

It's beautiful, easy to use, and integrates well with FreshDesk. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The login process can be a little tricky since it relies on a FreshWorks account. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Freshstatus makes it easy for us to provide our customers with status updates. Review collected by and hosted on G2.com.

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Freshstatus by Freshworks Categories on G2
IT Alerting
IT Alerting

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Freshstatus by Fr...