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Freshstatus by Freshworks Reviews & Product Details - Page 11

Freshstatus by Freshworks Overview

What is Freshstatus by Freshworks?

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

Freshstatus by Freshworks Details
Languages Supported
English
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Product Description

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.


Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).


Niranjan R.
NR
Overview Provided by:

Recent Freshstatus by Freshworks Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Gives our users the insights that they need"
Freshstatus by Freshworks excels in simplifying incident and status page management, offering user-friendly customization, and automated communicat...
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Good straightforward product"
It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The Best On The Internet"
I use this constanly to display my website status. Freshstatus by freshworks is one of the fastest, most efficent, and easiest to use softwares for...
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Freshstatus by Freshworks Media

Freshstatus by Freshworks Demo - Better incident management and status page software
Advanced Incident Communication Customizable Public and Private Status Page Automated Alerts & Notifications
Freshstatus by Freshworks Demo - Manage incident lifecycles with advanced features
Private and Public Incident Management. Templates and Canned Responses Quick Service Status Change
Freshstatus by Freshworks Demo - Build branded status pages in minutes
Fully customizable look & feel. Unlimited Service Components Customizable Email Alerts
Freshstatus by Freshworks Demo - Alert and notify through multiple channels
Use channels like RSS/ATOM, Twitter, Slack etc to keep the right stakeholders looped in at all times.
Freshstatus by Freshworks Demo - Integrate with the apps and tools you already use
Extend the power of Freshstatus by easily integrating it with your existing tech-stack.
Freshstatus by Freshworks Demo - Freshstatus serves every need
For SaaS companies who are looking for custom status pages for their clients or for Corporate IT teams that want to keep their distributed workforce updated at all times.
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Video Reviews

373 Freshstatus by Freshworks Reviews

4.5 out of 5
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373 Freshstatus by Freshworks Reviews
4.5 out of 5
373 Freshstatus by Freshworks Reviews
4.5 out of 5

Freshstatus by Freshworks Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Freshstatus by FreshworksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

That it comes with pretty much all the things we need. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The integration between fresh status and fresh ping was bit tricky. However, its works great once setup. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Communicating alerts and maintence to our customer. Review collected by and hosted on G2.com.

Shiva  H.
SH
Senior DevOps Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Freshstatus by Freshworks?

Ease of use. The ability to group related services and sub-group them based on the type of service was intuitive. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Does not have HTTPS redirection for the custom domain yet. I was told the feature is in pipeline. Review collected by and hosted on G2.com.

Recommendations to others considering Freshstatus by Freshworks:

If you are looking to integrate your status page to lot of other IT tools Freshstatus may not be your cup of tea, as of today available integration options are limited. We have decided to manually maintain the page and so we are happy with Freshstatus and we needn't want more. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Status page for SaaS solutions we offer as an organization. I was able to setup a status page within a day including custom domain name hosting. Review collected by and hosted on G2.com.

Michael H.
MH
Unternehmensberater/ Partner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Its a simple tool to communicate isues and service status Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Not integrated fully to the Freshworks SSO if the other services are not in US. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Communicating issues to our customers Review collected by and hosted on G2.com.

AN
Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Simple to set up with all the white-labelling you need. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

No built-in integrations with 3rd-party services (to pull in status from those services automatically). Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Providing service status to clients. Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

It's a simple and easy portal where you can inform all your users about different situations that could affect to their experience, aiding this to make it better. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I believe in general it's great! Couldn't find anything wrong. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Informing users about the network status avoiding users to leave by mistake due to not be update about the situation ongoing. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The most helpful thing about Freshstatus is seeing what is going on in real-time when you integrate with Freshping.

It's really quick and easy to set up Freshstatus. As a small site, we want to focus on the development of our site, not spending hours setting up additional service, so the speed at which we could get Freshworks up and published was a great benefit to us. It's great for our users as it's effortless for them to see the website's status, no matter if they're on mobile or PC. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I don't like how you need to make an incident to change a service status but it's not a huge deal Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

I used to have no status page and whenever something went down it was hard to alert our customers but now it's easy all we need to do is just make an incident and then our customers can see it right on our status page and can even get email alerts. The benefit I realized is that I can communicate to my customers without needing to do extra things. Review collected by and hosted on G2.com.

Nguyen G.
NG
Freelancer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Freshstatus by Freshworks?

It's free and a lot of features you couldn't find any where else:

- Free custom domain.

- Free unlimited subscribers. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Limited functions and customization.

At least, they should allow to use https://. Review collected by and hosted on G2.com.

Recommendations to others considering Freshstatus by Freshworks:

It's free and a lot of features. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

I'm new to Freshstatus and at the momment. I got no problem. Review collected by and hosted on G2.com.

ER
Director of Technology Operations
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Everything you need in a status page without a high cost or complicated setup. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

There is nothing that I dislike at the moment. The platform is super well thought out and gives me the features and control I need. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We need a status page for our SaaS platform to communicate availability and performance issues with our user base effectively. Review collected by and hosted on G2.com.

Verified User in Public Safety
AP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

It's very easy to set up and configure. What I love is that it's possible to change the status of a service without having to create an incident for it; this comes in handy for quick server restarts at 3 am without wanting to cause too much noise. The design is very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

A few features are missing. For example, the SSO authentication for the public status page is great, but users that try to log in have to have a subscriber account, or else the authentication fails. Unfortunately, not all users register an account in advance. This makes the SSO feature pretty much useless for us. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We use Freshstatus to communicate outages and maintenances to our internal employees. Since we started using Freshstatus, our helpdesk calls during outages decreased significantly. Review collected by and hosted on G2.com.

RL
Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Freshstatus provides an almost instant setup and linking to the subdomain. The UI is intuitive and easy to use. It integrated well with our current tools and was the best status page service we have used so far. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I can't find anything wrong with Freshstatus - everything works as it should. However, they do not provide SSL certificates for subdomains just yet. It would be nice to see this resolved. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Freshstatus allows us to communicate transparently with our clients in an easy way. It's also allowing us to be more productive since we can spend more time. Review collected by and hosted on G2.com.