Freshservice Pros and Cons

Freshservice has been a lifesaver for our helpdesk and asset management. Freshservice has a wide range of features to use with a whole bunch of automation abilities as well. It easily integrated into our M365 tenant as well. Review collected by and hosted on G2.com.

It is a little complicated to learn, but the guides provided and the customer support has been excellent. Review collected by and hosted on G2.com.

- Onboarding and offboarding web forms

- Intuitive interface and automated workflows have reduced our resolution times significantly.

- A significant leader amoungst there competition

- Look a feel is very easy to use. Review collected by and hosted on G2.com.

- When requesting for feature, one doesnt hear anything from support after requested. Its as if the request disappears

- When asking for support, you are requested to find an available Calendy slot with an engineer, its usually a day later. Makes it difficult if you need support ASAP. Review collected by and hosted on G2.com.

It make task easy to raise ticket and amanage the asset and easy to implement and support is best Review collected by and hosted on G2.com.

reporing is not good, need to make some improment Review collected by and hosted on G2.com.

the freshdesk tool is having too many thing in place is just like pack of all sollution at single stop, the incedent, service request, change riase, automator, as well collabration beetween many apps and services Review collected by and hosted on G2.com.

there are some module wich can be improved like asset management and admin predifiend roles Review collected by and hosted on G2.com.

Its very good tool with all the required modules helpfull in day to day activities, incluing service request, incedent management, asset request, asset management, change process, approval process, scheduler, canned responses, and many other things in one place Review collected by and hosted on G2.com.

as of now i can not dis like any thing about fresh services, fresh services can epand the feature like advance scheduler etc Review collected by and hosted on G2.com.

Ticketing system and support, asset managment, admin dept tickets Review collected by and hosted on G2.com.

there are some limitation while modifing the home page as require Review collected by and hosted on G2.com.

Fresh Service is tool that help to stemline the process and flow of users request, the best part of it is service request module Review collected by and hosted on G2.com.

There are some limitation regarding the SKU, as we will not be applying all the customization required Review collected by and hosted on G2.com.

The most important area of the tool is form customisation and Freshservice meets all complex requirements and it is easy to use at the same time.

Compared to it's competetors, Freshservice provides all ITSM requirements and it is user friendly. Review collected by and hosted on G2.com.

The alert management is still basic. It needs work like able to undo certain actions by us.

It could be made better by enabling service bot for requestors as well.

It also could be made better by providing more branding support for page and browser tab separately. Review collected by and hosted on G2.com.

It is a simple to use helpdesk, was easy to implement features such as workflows etc. Support is always good. The analytics is in depth and easy to schedule reports. Review collected by and hosted on G2.com.

Nothing to note, we're happy with freshservice Review collected by and hosted on G2.com.

Incident management, asset management, change process, etc Review collected by and hosted on G2.com.

as there is no any major point that not up to mark but have some limitation Review collected by and hosted on G2.com.