Freshsales Reviews & Product Details - Page 2

no upsides, my attempt to use this was only downsides and frustration. Review collected by and hosted on G2.com.

After evaluating several CRM solutions for my company, I found Freshworks CRM to be the most disappointing option. The platform is unnecessarily complex and counterintuitive, making it challenging to navigate and use effectively.

Customer support was unhelpful when I reached out for assistance, which only added to my frustration. The lack of user-friendly features and support made it difficult to integrate the CRM into our workflow.

I was also concerned about their payment policies. The inability to remove your payment method easily, coupled with their authorization statement to automatically charge the saved payment method, raised red flags for me. As a precaution, I had to cancel the credit card I used to sign up.

Based on my experience and after reading about similar issues from other users, I cannot recommend Freshworks CRM. I suggest exploring other options that offer better usability and more transparent billing practices. Review collected by and hosted on G2.com.

Very hand alot of features very economical price Review collected by and hosted on G2.com.

when any update is coming sometimes it got stuck for a while Review collected by and hosted on G2.com.

Freshsales provides the basic CRM functions Review collected by and hosted on G2.com.

The chance of a new feature working properly is far less than 50%. Freddie's AI is stupid, nothing compared to the rest of the market. e.g. the chatbot is useless and Freddie destroys lead scoring and can't be turned off. Review collected by and hosted on G2.com.

Customizable Pipelines: Freshsales allows users to create and manage multiple sales pipelines, making it adaptable to different sales processes or teams. Review collected by and hosted on G2.com.

Reporting and Dashboards Can Be Basic: Though it has solid reporting capabilities, the reporting and dashboard functionality could be more advanced, especially for teams with complex reporting needs. Review collected by and hosted on G2.com.

I like how easy it is to use the platform Review collected by and hosted on G2.com.

New features are almost always never bug free. Would be nice to have them tested properly. Review collected by and hosted on G2.com.

I was suprised at how comprehensive Freshsales is. Even the I had used other CRM products it was refreshing to see how easy the transition was. I particularly like being able to explore features with the guidance of the support team. Review collected by and hosted on G2.com.

Perhaps the biggest downside is of ones own making Trying to use the platfor too quickly and not realising the quality of the support offerd. Review collected by and hosted on G2.com.

I like the analytics part it helps maintaining the operations and SLA like RT FRT. Review collected by and hosted on G2.com.

The intelling assign feature doesn't work always. It impacts overal average SLAs. Review collected by and hosted on G2.com.

Quick support which is always striving for helpful answers and the customer's satisfaction. Review collected by and hosted on G2.com.

Development of the Software could be faster especially when it comes through inputs from the user. Review collected by and hosted on G2.com.

- Ease of adoption

- Intuitive user interface

- Almost no need to connect with support while on-boarding Review collected by and hosted on G2.com.

- I think in a world of NLP and AI, Freshsales could have played bigger role and been much different product

- At some level, I did start to compare them with Hubspot and other tools almost immediately

- Product is quite clunky in usage Review collected by and hosted on G2.com.

Customer Support,

Easy to use

Easy API Access

Less Limitation on API Review collected by and hosted on G2.com.

Cost of Plans, removal of features from basic/growth plans, often lot of changes made during short period of time with user interface, tons of bugs/glitches, Not much customization offered even on growth plan. Review collected by and hosted on G2.com.