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4.7 out of 5
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Freshsales
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FreshSales is Amazing and Very User Friendly
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Ammazzzzing Software
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Most Important tool for any Sales oriented Company
1,217 out of 1,218 Total Reviews for Freshsales
4.5 out of 5
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Overall Review Sentiment for Freshsales
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AN
Verified User in Non-Profit Organization Management
Small-Business(50 or fewer emp.)
What do you like best about Freshsales?
The onboarding was great, with an assigned Account Manager (Jasperin) and Technical Support (Viveh) to help me through the trial period and to test all the elements I wanted to use within Freshsales suite. The system is customisable and easy to work with and when the functionality wasn't there, Jasperin and Viveh taught me alternative ways of using the system to get the result I wanted. It is great to be able to make my own changes to the setup without having to seek support. Review collected by and hosted on G2.com.
What do you dislike about Freshsales?
The helpchat is a bit frustrating, with slower responses and them not necessarily understanding the problem. This has been resolved to date through emailing the Account Manager Review collected by and hosted on G2.com.
KS
Kunal S.
CRM & Marketing Analyst
Mid-Market(51-1000 emp.)
What do you like best about Freshsales?
For me personally I use the analytics part for freshsales the most, I like how flexible it is to use and the advantages of creat new data driving decision from it. The email campaign capability also do help me and my team Target the right targets at the right time. The best thing I would say is for sure the ease of use just with a simple clicks and filtering you are set you and ready to go. Review collected by and hosted on G2.com.
What do you dislike about Freshsales?
One thing go don't like it when you create a view for your contact there isn't a way to export that same view without recreating the same as a segment. Review collected by and hosted on G2.com.
BF
Byron F.
Small-Business(50 or fewer emp.)
What do you like best about Freshsales?
What I like most about Freshsales is that I can use features like its filtering landpage and segment my leads in a specific way every day in my work, helping me improve my activity and KPIS. I can send bulk welcome emails to my clients giving them a heartwarming welcome or disclosing new information. It is so easy to use, very intuitive when logging in, I also appreciate the integration it has with Aircall to make calls and keep a history in the accounts. Review collected by and hosted on G2.com.
What do you dislike about Freshsales?
That it does not have a calling option within the cellular app, from there on out everything is perfect. Review collected by and hosted on G2.com.
AZ
Alice Z.
Business Development Representative
Small-Business(50 or fewer emp.)
What do you like best about Freshsales?
Easy to set up, I really like the amount of flexibility that they offer. Many customizable features an automations. The mobile app works well too. The support team was very helpful and friendly and respond in a timely manner. Review collected by and hosted on G2.com.
What do you dislike about Freshsales?
Only thing missing is a way to generate leads. Review collected by and hosted on G2.com.
LB
Lautaro B.
Technical Leader
Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Freshsales?
It allows easy visualization of sales processes, including the creation of pipelines that help to close sales very easily. The application offers exceptional support and has helped me make numerous adjustments to the sales system. With its numerous advantages and attractive interface, it is definitely a powerful tool. Increasing our customer base with Freshsales is an excellent choice. Review collected by and hosted on G2.com.
What do you dislike about Freshsales?
Freshsales is the best program I have used to increase sales, with its useful features and flawless performance. I have not encountered any problems. Review collected by and hosted on G2.com.
UH
Verified User in Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
What do you like best about Freshsales?
Anything we did like about Freshsales has been totally eclipsed by their complete lack of adequate customer service and glitchy software. Review collected by and hosted on G2.com.
What do you dislike about Freshsales?
I have never experienced customer service THIS bad before. Total and complete incompetence. We have been using Freshsales for about a year, and it's been nothing but glitchy and problematic. NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem.
Their customer support chat will fail mid-conversation, and then the whole chat history is lost. This has wasted HOURS of my valuable time and cost our business money.
Freshworks' support team does not have any clue what they are talking about. In the rare chance you *can* get in touch with them, their "solutions" do not work, and when I show them how/why it doesn't work, they don't believe me.
It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake. Review collected by and hosted on G2.com.
AB
Andrew B.
Chief Revenue Officer
Small-Business(50 or fewer emp.)
What do you like best about Freshsales?
It has all the functionality I need without all the clutter I do not need. The customer support is the best I have ever encountered in my decades long career. 24/7 on the spot resolution by phone to every question. Review collected by and hosted on G2.com.
What do you dislike about Freshsales?
Does not give a history of searches for contacts so researching the same name by retyping it occurs often. Review collected by and hosted on G2.com.
KM
Kevin M.
Enterprise(> 1000 emp.)
What do you like best about Freshsales?
Freshsales has a very easy user interface allowing users to learn the platform quickly and use maximum features. The best part is the drag and drop functionality. The customer support is also quick and reliable. Review collected by and hosted on G2.com.
What do you dislike about Freshsales?
The page timeout is something which i dislike, if you need to stay longer on a page, you will have to keep refreshing it. Review collected by and hosted on G2.com.
SL
Senaj L.
managing Director
Small-Business(50 or fewer emp.)
What do you like best about Freshsales?
CRM systems are more or less all the "same" - right ? WRONG. Having a small business we need:
- simple UI
- intuitive usage
- Web based approach
- Integration with other systems (like Microsoft 365)
- good customer support
Implementation was super simple since it is web based ,
ABOVE ALL: the customer service is amazing always fast helpful and constantly helping wherever needed
We all use it on a daily basis and have started to store all information in the CRm - also using it for marketing now Review collected by and hosted on G2.com.
What do you dislike about Freshsales?
sometimes finding the right menu for a function is not the easiest - finding the categories could be improved Review collected by and hosted on G2.com.
VR
vinit R.
BDM
Small-Business(50 or fewer emp.)
Freshsales Categories on G2
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