Our Customer Service teams are saving significant time identifying shipment status by avoiding to first look in our ERP and only looking up shipments #'s, customer PO's, part numbers, sales orders, ect to see the status of a shipment to a customer. Long term, we will send the tracking links directly to our customers so they can track their own shipments and avoid having to contact customer service all together. Review collected by and hosted on G2.com.
Carrier onboarding ended up being more time consuming then originally thought. Review collected by and hosted on G2.com.
266 out of 267 Total Reviews for FourKites
Overall Review Sentiment for FourKites
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FourKites Customer Success team is very responsive, technical support is quick to respond and resolve issues and overall FourKites is dedicated to helping improve carrier compliance and to trouble-shooting issues with carriers. The FourKites team goes above and beyond to help us fully utilize their real-time visibility solution to improve service to our customers. All of our FourKites contacts are highly professional and a pleasure to work with. The user interface is easy to use and intuitive even to first-time users. Carrier onboarding is simple. The real-time visibility solution was easy to implement and carrier integration was/is simple. Review collected by and hosted on G2.com.
I can't speak to any downsides specific to FourKites. Their data is only as good as the carriers' data. Some carriers are difficult to get onboarded, especially for cross-border shipments. But that is not a FourKites' issue. Review collected by and hosted on G2.com.
Ease of tracking and user friendly interface for both the driver and brokers who use it. Provides useful information for the deployer and user as well.
Accurately provides an ETA to delivery as per driver's movement.
Ease of multi platform integration. Review collected by and hosted on G2.com.
Does not have an integrated way to keep track of temperature of the product being transported. Would have been better to get updates on temperature too on critical products. Review collected by and hosted on G2.com.
Visibility and the ability to utilize this tech on our brokerage and asset sides. Review collected by and hosted on G2.com.
Resetting or 'restoring' a load. Walking drivers who are not tech savvy thru the process, which can take anywhere from 3 to 30 minutes. Our main issue comes from driver's who choose 'only allow while using app' instead of 'always allow' in the location settings of their phone. I think it would greatly increase the utilization of the app and reduce confusion for the drivers if there were only 2 options- allow or not allow.
Another bone to pick with the technology is that we don't receive any type of an alert if a driver that is under a load in route deletes the app completely. I believe if a load is tracking and something severes that communication, whether its a bad service area, a load being relayed from driver to driver, or a driver changing the location settings or deleting the app entirely that the subscriber/ customer should see a notification within the Fourkites Portal. Review collected by and hosted on G2.com.
This is a great tool in first place which gives the live tracking and estimates the arrival based on current globcal situation. from my past experience of 6months using this tool, i can say its accuracy is 95% while tracking the shipments which is outstanding in the current global issues we are in Review collected by and hosted on G2.com.
I like to have more insights based on user requirements like if the customer is receiving the material from same vendor again and again it should give him the details on his dashbaord without him checking Review collected by and hosted on G2.com.
The quick access to data and the ability to filter the data at the customer/receiver level Review collected by and hosted on G2.com.
There are opportunities where tracking data is lost or not updated for various reasons. Form a user standpoint it is hard to know that what I am viewing is now no longer accurate because of changes that occurred with the load, Review collected by and hosted on G2.com.
Wish there was a way to include Reefer trailers that have a temperature reading of the trailer. similiar to tracking the position and the temperature at all times. Review collected by and hosted on G2.com.
I dislike that it can be manually changed, meaning carriers can go in and change times around and there is no good way to know what was changed. Review collected by and hosted on G2.com.
Fourkites is a clear and simple program that contains a wealth of information that has been put into an order that it is not daunting to you, to users. At the same time, it is a living thing that keeps changing to meet the corporate needs. Review collected by and hosted on G2.com.
When I see lots in a list, it is more enjoyable to me if they are more colorful blockings or alternating. Those who have poor eyesight, the current system is hard for them to use. I should also point out, to be useful, carrier compliance is a critical factor. Review collected by and hosted on G2.com.
The value it adds to our supply chain visibility which helps business teams with decision making. Real time visibility helps resolve customer service queries more effectively and predictive ETA removes human error and judgment based ETA communication with customers.
Platforms long term vision, product upgrades and product roadmap are great as well. Review collected by and hosted on G2.com.
Product and product support needs to mature. Support resources need to know their product much better. Pricing can be worked upon as well to cater clientele from Emerging economies like GCC, Asia and South East Asia. Review collected by and hosted on G2.com.
The visibility to data enabling the team to adapt and validate detention. Review collected by and hosted on G2.com.
It is difficult to get buy in when there are data discrepancies or loads missing. Review collected by and hosted on G2.com.
