FourKites Pricing Overview

The value it adds to our supply chain visibility which helps business teams with decision making. Real time visibility helps resolve customer service queries more effectively and predictive ETA removes human error and judgment based ETA communication with customers.

Platforms long term vision, product upgrades and product roadmap are great as well. Review collected by and hosted on G2.com.

Product and product support needs to mature. Support resources need to know their product much better. Pricing can be worked upon as well to cater clientele from Emerging economies like GCC, Asia and South East Asia. Review collected by and hosted on G2.com.

Visibility and the ability to utilize this tech on our brokerage and asset sides. Review collected by and hosted on G2.com.

Resetting or 'restoring' a load. Walking drivers who are not tech savvy thru the process, which can take anywhere from 3 to 30 minutes. Our main issue comes from driver's who choose 'only allow while using app' instead of 'always allow' in the location settings of their phone. I think it would greatly increase the utilization of the app and reduce confusion for the drivers if there were only 2 options- allow or not allow.

Another bone to pick with the technology is that we don't receive any type of an alert if a driver that is under a load in route deletes the app completely. I believe if a load is tracking and something severes that communication, whether its a bad service area, a load being relayed from driver to driver, or a driver changing the location settings or deleting the app entirely that the subscriber/ customer should see a notification within the Fourkites Portal. Review collected by and hosted on G2.com.