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30 Foothold Reviews
Overall Review Sentiment for Foothold
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We are especially pleased that AWARDS not only supports set up and training of staff on the system, but provides us with a long term, ongoing support specialist who continues to help us make the best use of the system in our work. Foothold Technology is not a transactional enterprise, they are a real partner in human services! Review collected by and hosted on G2.com.
We have had some challenges with the interface of third party platforms like e-prescribe within the system. Review collected by and hosted on G2.com.
Our organization has been using Foothold for over 10 years. The implementation was simple and streamlined and the staff provided plenty of training and support. The ongoing communication with Foothold has been great. It is easy to contact someone with all of your questions. The system is user-friendly and intuitive and our staff are satisfied with the product.
I like that Foothold understands the needs of mental health organizations so well. All of our documentation needs are met in Foothold. Review collected by and hosted on G2.com.
Everything is customizable, so there isn't anything that I have disliked that I haven't been able to fix or adjust with Foothold support or on my own.
I do wish that Foothold had the capacity to print the entire record with one button. Currently, you have to run separate reports or print out documents individually. Review collected by and hosted on G2.com.
The documentation, auditing and compliance features have been a great asset. Foothold regularly updates its functionality. They are currently updating their user interphase, and are doing an awesome job in soliciting user feedback. Their report builder tools and form builder tools have also been a great asset to our organization. We have also been able to maximize billing with their Billing builder module. Their training department is very good, with many free training sessions on their various modules, new features, etc. Review collected by and hosted on G2.com.
Some functions require much data entry, and this can be cumbersome. The billing builder functionality has a very large learning curve, and Foothold limits some functions to very few users such as Form Builder. Configuring Billing Builder, and completing scheduling can also be very cumbersome. Review collected by and hosted on G2.com.
This is a review is specifically about the module in awards that designed to support responses to the New York State office of mental health patient characteristics survey, which takes place every 2 years.
The PCS module in AWARDS, the detailed instructions, the clear indication of where the module pulls data from, and the detailed optional face sheet fields, which include sexual orientation, gender identity, pronouns, and preferred name, all made the process as close to painless as is probably humanly possible.
I have been doing this work for 20 years and I remember the days when we had to page through handwritten attendance lists to count up who had attended the program, on what days, and all the rest of the demographic data that we had to compile. Then we had to enter that data by hand into an OMH web portal, one client at a time.
I used to dream of a day when I could push a button and just upload the data, taking advantage of all the detailed knowledge that my database already possesses. Thanks to the staff of Foothold, that day has arrived. Review collected by and hosted on G2.com.
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The system itself continues to evolve, which is very helpful; and the staff assigned to our organization (Erin M.) is a rock star! She is always helpful and can always find the answer we need. She has a keen understanding of what we're trying to get out of the system and is very creative about finding ways to help us do what we need to do. Review collected by and hosted on G2.com.
I'm not sure if my "dislike" is system-related. On the front end (the pitch), promises were made by your salespeople that the system just plain couldn't do. This, along with our implementation occurring parallel to the pandemic, led to some serious frustrations. I don't believe our concerns were handled well by Foothold. We were asked to participate in a zoom meeting and have our concerns prepared to discuss, but we never really got to any of the real concerns. It was more like a meeting where we were being "handled" and that didn't sit well with our team at all. In the end, it all worked out and we ended up with Erin M., who has been terrific in all aspects of implementation. Review collected by and hosted on G2.com.
The ability to run reports to get critical information quickly. Aggregating data and reporting to agency stakeholders on benchmark achievements. Based on results, can identify staff training opportunities to improve on data documentation for continued benchmark achievement success. Review collected by and hosted on G2.com.
Although the Foothold Technology team is receptive and collaborative, not having the ability to continue to modify the incident module to suit the needs of capturing incident reports with the NJ State requirements limits our abilities to house all information in one system, up to and including incident reports to identify incident trends. Review collected by and hosted on G2.com.
We use Foothold AWARDS for our statewide Homeless Manage Information System (HMIS). This national data collection system is required by federal funders who provide assistance for providers working to prevent or end homelessness. The data collection and reporting requirements are numerous and change regularly. Foothold consistently goes above and beyond the bare minimum required by the Feds and has developed a robust and precise HMIS system.
What is probably most impressive is the attention to customer service in terms of support and flexibility. Review collected by and hosted on G2.com.
Nothing comes to mind; the product is meeting all of our current needs. Review collected by and hosted on G2.com.
From a EHR viewpoint, the ease of navigation and structuring to fit needs was very excellent. the protocols made sense, creating reports via excel downloads was readily available and explained. the flexibility in design and modules such as maintenance and work orders for housing that you do not typically see in EHRs was very helpful. Meghan Branca was a superb trainer. Review collected by and hosted on G2.com.
some of the reporting could have been easier and occasionally could not enhance or shorten but that is nitpicking Review collected by and hosted on G2.com.
