Foothold Reviews & Product Details

Customer service is the best. And they stay on the cutting edge to make AWARDS one of the most versatile HMIS tools available. The system is user friendly for both the user and those of us who administer the tool on a daily basis. Review collected by and hosted on G2.com.

The design of the bed inventory is complicated and difficult to manage. I understand that it is the design required by the federal agency, but it is tedious to update the inventory changes. Review collected by and hosted on G2.com.

The best part is that we customize it according to our needs with the support of Footholds team. There is a learning curve for some features the collaborative effort from the Foothold. Review collected by and hosted on G2.com.

Foothold provides customization options there are areas where improvements are needed. The service planning module is better. The electronic signature process for consumers also requires improvement. The support provided is helpful. There is room for enhancement. Review collected by and hosted on G2.com.

Foothold has a user system that guides us through each step ensuring that we complete tasks such, as progress notes and referrals. Review collected by and hosted on G2.com.

The support provides by Foothold is helpful there are times when it feels necessary to ask questions to ensure vetting. Review collected by and hosted on G2.com.

The most helpful aspect of Foothold is the services they provide. I was new and my coach Erin is excellent. The training team Natalie and Chris are awesome. When I have a situation that I cannot handle the help desk is great. They are quick to respond to help with any issues we are having. Review collected by and hosted on G2.com.

The old setup of the system was somewhat hard for the end users and me to navigate through. It was kind of disjointed. I would also like to see a system that takes the users through the workflow and shows when they have completed each step of their workflow to have a complete record. I envision a system that would take them from intake to completion and show them when they have done everything. Ensuring that they have completed every step such as progress notes, referrals, etc.

I love the can reports but am challenged when building other reports that are relevant to our agency's needs. It would be good to simplify the report building process. When an agency is heavily dependent on Data, it would be great to be able to pull accurate reports for the time frame selected. Sometimes the information included in the report is for additional dates. Review collected by and hosted on G2.com.

Our implementation team has been great and very responsive. They are always open to ideas we have to make AWARDS better. It's a very simple and straight forward design that is easy to use and modify. Review collected by and hosted on G2.com.

Finding reports I've created is challenging. It takes so many menus to find them I've had to recreate some I've lost. The reporting organization is just messy in general. Additionally, sometimes it is hard to navigate out of a sub-screen back to a previous screen without going back through a screen you've just filled in. Review collected by and hosted on G2.com.

This system is easy to use, it provides us with tools that help staff document services more efficiently and accurately, it provides us with a configurable solution for each of the programs, including connecting all the specialists involved in the care of their clients, including laboratories, pharmacies and collaborators. Review collected by and hosted on G2.com.

Although it is software that is easy to use and beneficial, it has a very high price and is not accessible to small organizations that are in development, it does not contain a free version or free trial. It is only translated into a single language at the moment. Review collected by and hosted on G2.com.

1. We have realized greater efficiencies with data collection for the use of analytics and reporting for current needs internal and external to the agency but also in preparation for changes in the service system and greater need for quantitative demonstrations of successful program and service delivery. We have greater flexibility for documentation of service provision as it can be completed from multiple locations on an agency computer. We have utilized AWARDS for a portion of our billing.

2. I appreciate the ease of use with AWARDS, it has kept up with the changes in regulatory systems over our years of using the software. We have been able to create forms that meet our specific needs or preferences. The system has online support, is linked to reference materials for medications and is evolving to add new services. All of our employees use the system, support departments, facilities and IT, OPWDD, OMH, PROS and OASAS programs. The report module has assisted our Directors to collect data for data-driven programmatic decisions and is especially helpful.

3. All of our programs have transitioned to or are in the process of transitioning to Plans and Reviews from the Service Plans. The Plans and Reviews provide an opportunity to modify the forms, layout, look and sections so that it works for several regulatory agencies. It is easy to make these adjustments and the final product is much easier to complete compared to the earlier Service Plan process. We have also recently adjusted the OASAS Comprehensive Assessment and are very pleased with the results and efficiencies have the form built into the admission process. Review collected by and hosted on G2.com.

I would like to be able to sort messages for incident report-related messages. I still have to sort through them to read Alerts, but don't read the minor incident updates. Review collected by and hosted on G2.com.

We like the flexibility of the system, customizable reports and exports to fit a wide variety of needs and allow access to nearly all data fields. We love the ability to create billing rules to satisfy various payer and state requirements to streamline the billing operation for our staff. We also enjoy the ease to write group notes on multiple participants at the same time without having to jump in and out of various screens to do so. We also rely on the various residential aspects of the system which help to run our residential programs, keep track of vacancies, allow reporting on occupancy levels, and more. Review collected by and hosted on G2.com.

A dated interface still exists on some screens, but that is slowly changing to a more modern interface. A more modern dashboard interface would be nice to quickly view unsigned notes, due plans, etc. by therapists as soon as they log in. Review collected by and hosted on G2.com.

Pretty much everything in Foothold is intuitive. I love how easy it is to create a form, create and run a report and the assistance you receive from the staff. Review collected by and hosted on G2.com.

Our state's ID residential's billing system is ridiculously difficult and at this time we have to complete a work around to bill, but Foothold is working on this. Review collected by and hosted on G2.com.

We are especially pleased that AWARDS not only supports set up and training of staff on the system, but provides us with a long term, ongoing support specialist who continues to help us make the best use of the system in our work. Foothold Technology is not a transactional enterprise, they are a real partner in human services! Review collected by and hosted on G2.com.

We have had some challenges with the interface of third party platforms like e-prescribe within the system. Review collected by and hosted on G2.com.