Floww.ai Features
What are the features of Floww.ai?
Platform
- Customization
- Workflow Capability
- User, Role, and Access Management
- Sandbox / Test Environments
- Performance and Reliability
Marketing Automation
- Lead Management
Customer Support
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics
Integration
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
Mobile & Social
- Mobile User Support
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Floww.ai Categories on G2
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Platform
Customization | Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. This feature was mentioned in 94 Floww.ai reviews. | 93% (Based on 94 reviews) | |
Workflow Capability | Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. This feature was mentioned in 95 Floww.ai reviews. | 93% (Based on 95 reviews) | |
User, Role, and Access Management | Based on 96 Floww.ai reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 93% (Based on 96 reviews) | |
Internationalization | As reported in 88 Floww.ai reviews. Enables users to view and transact business with the same content in multiple languages and currencies. | 91% (Based on 88 reviews) | |
Sandbox / Test Environments | Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment. This feature was mentioned in 92 Floww.ai reviews. | 91% (Based on 92 reviews) | |
Document & Content Mgmt. | Based on 86 Floww.ai reviews. Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files. | 91% (Based on 86 reviews) | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. 93 reviewers of Floww.ai have provided feedback on this feature. | 92% (Based on 93 reviews) | |
Output Document Generation | Based on 82 Floww.ai reviews. Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. | 91% (Based on 82 reviews) |
Sales Force Automation
Contact & Account Management | Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts. 84 reviewers of Floww.ai have provided feedback on this feature. | 93% (Based on 84 reviews) | |
Partner Relationship Mgmt. (PRM) | As reported in 79 Floww.ai reviews. Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information | 92% (Based on 79 reviews) | |
Opportunity & Pipeline Mgmt. | Based on 82 Floww.ai reviews. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. | 94% (Based on 82 reviews) | |
Task / Activity Management | Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities. 83 reviewers of Floww.ai have provided feedback on this feature. | 94% (Based on 83 reviews) | |
Territory & Quota Management | As reported in 79 Floww.ai reviews. Assign and manage sales quotas and territories. Track progress against quotas. Change as needed. | 92% (Based on 79 reviews) | |
Desktop Integration | Based on 83 Floww.ai reviews. Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration. | 94% (Based on 83 reviews) | |
Product & Price List Management | Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system. 78 reviewers of Floww.ai have provided feedback on this feature. | 91% (Based on 78 reviews) | |
Quote & Order Management | As reported in 78 Floww.ai reviews. Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts. | 91% (Based on 78 reviews) | |
Customer Contract Management | Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution. 80 reviewers of Floww.ai have provided feedback on this feature. | 92% (Based on 80 reviews) |
Marketing Automation
Email Marketing | As reported in 88 Floww.ai reviews. Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders. | 88% (Based on 88 reviews) | |
Campaign Management | As reported in 86 Floww.ai reviews. Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time. | 91% (Based on 86 reviews) | |
Lead Management | Based on 95 Floww.ai reviews. Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification. | 94% (Based on 95 reviews) | |
Marketing ROI Analytics | Based on 87 Floww.ai reviews. Enables analysis of effectiveness of an organizations various marketing activities | 92% (Based on 87 reviews) |
Customer Support
Case Management | See feature definition | Tracks issues/help requests reported by customers through the resolution process. 101 reviewers of Floww.ai have provided feedback on this feature. | 92% (Based on 101 reviews) |
Customer Support Portal | Based on 102 Floww.ai reviews. Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base. | 91% (Based on 102 reviews) | |
Knowledge Base | Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. 101 reviewers of Floww.ai have provided feedback on this feature. | 93% (Based on 101 reviews) | |
Call Center Features | As reported in 96 Floww.ai reviews. Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management. | 92% (Based on 96 reviews) | |
Support Analytics | Enables analysis of customer support activities to optimize customer support professionals, processes and tools. This feature was mentioned in 97 Floww.ai reviews. | 91% (Based on 97 reviews) |
Integration
Data Import & Export Tools | As reported in 99 Floww.ai reviews. Ability to input, modify and extract data from the application in bulk through a structured file. | 88% (Based on 99 reviews) | |
Integration APIs | Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. 100 reviewers of Floww.ai have provided feedback on this feature. | 90% (Based on 100 reviews) | |
Breadth of Partner Applications | To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. 92 reviewers of Floww.ai have provided feedback on this feature. | 90% (Based on 92 reviews) |
Mobile & Social
Social Collaboration Features | Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone This feature was mentioned in 91 Floww.ai reviews. | 89% (Based on 91 reviews) | |
Social Network Integration | Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. This feature was mentioned in 90 Floww.ai reviews. | 89% (Based on 90 reviews) | |
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. 97 reviewers of Floww.ai have provided feedback on this feature. | 94% (Based on 97 reviews) |
Reporting & Analytics
Reporting | Based on 86 Floww.ai reviews. Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports. | 93% (Based on 86 reviews) | |
Dashboards | An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance 88 reviewers of Floww.ai have provided feedback on this feature. | 95% (Based on 88 reviews) | |
Forecasting | Based on 78 Floww.ai reviews. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. | 93% (Based on 78 reviews) |
Lead Monitoring
Features | Provides features to create and manage lists of potential customers | Not enough data | |
Performance | Monitors form’s performance and contribution to the sales pipeline | Not enough data | |
Identification | Identifies the visitor, tracks the pages that they are visiting, and the time they are spending on each page | Not enough data |
Data Capture
Mobile | Records leads using different types of devices | Not enough data | |
Websites | Captures form submissions from existing forms on websites or landing pages | Not enough data | |
Social Media | Captures leads across social media channels | Not enough data | |
Data | Captures measurable, real customer data gathered directly from a website | Not enough data |
Analytics
Export/Import | Exports and imports lead data to and from various formats like plain text, spreadsheets, etc. | Not enough data | |
Reporting | Supports basic data reporting which includes user engagement analysis, entry and exit statistics, referrer information, etc. | Not enough data |
Customization
Forms | Creates custom lead capture forms for specific uses, such as an e-book download or email newsletter | Not enough data | |
Personalization | Changes colors, calls to action, or form length to personalize lead capture | Not enough data | |
Templates | Provides pre-configured templates that can be customized by users | Not enough data | |
Integration | Integrates with sales and marketing software solutions to transfer lead data between them | Not enough data |
