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78 Flexspring Reviews
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Flexspring's HR data integration solution has transformed our data management processes, particularly in NewHires, EmployeeUpdates, and DirectDeposit scopes. Under Syed's expert guidance, our integration project was flawlessly managed from start to finish. Syed's extensive accessibility ensured prompt resolution of all our questions Shamsheer, the technical consultant, demonstrated unmatched skill and dedication in crafting the integration crafting the integration code, tailored precisely to our needs. Flexspring's support and responsive team ensured uninterrupted HR system operation. We highly recommend Flexspring for their expertise, efficiency, and unwavering support. Both Syed and Shamsheer were very knowledgable in their roles and really helped create a seamless integration. Review collected by and hosted on G2.com.
I have not come across any downsides of working with Flexspring, any time we ran into any sort of issue or question with our integration we have reached out to Syed and Shamsheer and they helped us immediately. They both were extremely knowledgable and our entire team was very grateful for all of their help. Review collected by and hosted on G2.com.
We have worked closely with Sri throughout our integration and she has always been of great help. During integration, she was there to help guide us through each issue with the implementation and integratoin and work out any kinks along the way. Now that we are live, she is always quick to respond and address the issue within a timely manner. Typically if the issue/ticket is picked up by another person, we will not hear back for sometimes 5 business days, but if Sri sees an issue from our team she immediatly picks it up and helps us resolve it. She can sometimes resolve it within 24 hours depending on cooperation from our team as well as ADP and Paywork's teams. She has been a great asset to our HR team and makes workign with Flexspring very enjoyable. Review collected by and hosted on G2.com.
The only issues we typically have from Flexspring are from customer service response times for tickets that we submit. Some of the teams will not respond for 5 days or so which is not helpful for some of the issues that we need corrected within a timely manner. Review collected by and hosted on G2.com.
Flexspring makes it easy to integrate with other systems and their support people are always helpful when something doesn't flow over properly Review collected by and hosted on G2.com.
It would be nice to have a feature that notifies you (maybe by email) when someones information hasn't flown over correctly to another system. Mistakes are not always easy to catch. Review collected by and hosted on G2.com.
We use Flexspring frequently in addition with our Payroll system, ADP. It has cut back on our manual Journal Entry process by 90%. It's easy to use, customer service is great, and the Integration process is one of the best. The Flexspring team has been very helpful throughout the entire process and made our implementation a breeze. Review collected by and hosted on G2.com.
No downside! It's only positive feedback from my point of view. Review collected by and hosted on G2.com.
Erin, Philippe & team were helpful partners in getting a couple of integrations running from ADP and helping to maintain them post go-live. I appreciated the team's collaborative approach and incisive technical focus. Review collected by and hosted on G2.com.
Our integration with ADP occasionally hit errors (a lot of them due to blackouts in the ADP server and which were unrelated to the actual setup of the integration by FlexSpring). That said, when these came up, FlexSpring was responsive in troubleshooting. Review collected by and hosted on G2.com.
I like that we are able to easily transfer our newly onboarded associates to our HRIS system. I was previously managing this process manually. Review collected by and hosted on G2.com.
The hourly emails can be a little frustration, but do understand their purpose Review collected by and hosted on G2.com.
FlexSpring partners on the team were inclusive, accommodating and very approachable. They build a quick rapport and were very responsive to our urgent needs in relation to HR & Payroll integration requirements.
They documented and followed up with written specifications of each meeting.
Our frequent queries and concerns were addressed appropriately and promptly.
Customer support was immediately available when lead on team was out of office, with limited knowledge loss. Review collected by and hosted on G2.com.
Initial timeline of turnaround and implementation was not met; but this was due to year-end, access to subject Matter experts on both sides and conflicting high priority tasks. Review collected by and hosted on G2.com.
Flexspring has the ability to cater what our organization needs given our limitations. The implementation team assigned to us are knowledgeable, organized and very professional. Review collected by and hosted on G2.com.
None that I can think of. Their team has gone above and beyond what is expected from them. Review collected by and hosted on G2.com.
What I like best about flexspring is the customer service support and the ease of communication between our muliple systems. Gaurav Sharma has assisted me with all my questions that arised and provided adaquate and top notch support. I also like the auto generated emails of successful or failed files. Review collected by and hosted on G2.com.
We have a complex set up, so one of the downsides is that our unique identifier is person ID instead of employee name which takes additional rearch if an error arise to identify the associated emaployee. Review collected by and hosted on G2.com.
