The system is extremely user friendly for my claims managers, adjusters, support staff and clients. The JW Software support staff are easy to reach and extremely knowledgeable. Any claims management system is only as good as the staff that supports it, and JW Software has always provided excellent support staff over the last 10 years we have been with them. The system is always on-line with an almost 0% downtime. The responsive support staff, the ability to create automated business rules, the reporting module and the ability to create and modify screens on the front end are only some of the reasons we have stayed loyal customers to JW Software. Review collected by and hosted on G2.com.
The FileHandler Enterprise software has some really intuitive reporting and custom screen building capabilities that we are not skilled enough to fully utilize. In order to get the most out of these capabilities, you would need to have some programming experience and we do not have any one on staff that has the needed experience. With that being said, we have never been unable to provide a report or reports that our customers have requested. Review collected by and hosted on G2.com.
35 out of 36 Total Reviews for FileHandler Enterprise
Overall Review Sentiment for FileHandler Enterprise
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Very user friendly & I love how all of my data is stored on one location! Client support is a very helpful resource for questions or in case someone needs help. Review collected by and hosted on G2.com.
Dashboard functionality can be a lot to deal with, because there are a lot of them & feels as if all of them aren't tested before they're released. Review collected by and hosted on G2.com.
I think our acocunt manager is very responsive to answering questions and resolving problems. I like that we've been able to customize the system to our unique needs. The reporting tool is very impressive, once all of the necessary fields are available on a specific report. Review collected by and hosted on G2.com.
I wish we had more autonomy in building reports. If my reporting teams needs to add certain fields to a report that aren't already included in the SQL query or stored procedure, they have to go through our account rep. Coming from Crystal Reports, we were used to having full access to the data base which enables us to make report modifications immediately without external assistance. Review collected by and hosted on G2.com.
FileHandler is incredibly user friendly and easy to use, training takes no time. Integration was easy and it is scalable and customizable. We used it daily with no issues or reasons to contact support. Review collected by and hosted on G2.com.
I wish there was an app for claim updates/information. Sometimes it felt like changes weren't fully tested before being rolled out to us. Review collected by and hosted on G2.com.
The filehandler system is easily configurable to meet our constantly changing business needs. Additionally, the dedicated team is readily available to assist with questions or troubleshoot various system specific items. Lastly, the entire team made the implementation appear to be seamless. The team was extremely involved in understanding our original system, our business processes and client expectations. Review collected by and hosted on G2.com.
There is nothing about the program that I dislike. If I had one recommendation, it would be that a training manual be provided at the time of implementation. Review collected by and hosted on G2.com.
FHE is perfect for one-stop claim handling. No need to work in multiple programs and the system continues to work even when you are offline with the report scheduler. Such a time saver!
Their customer service is top-notch & they are in touch with their individual client's needs. Review collected by and hosted on G2.com.
It would be helpful to be able to have some more customizable options without having to get JW involved, but overall no real complaints with the system. Review collected by and hosted on G2.com.
Very user friendly, customizable as needed and great resources at JW Software to assist. A lot of great features. Review collected by and hosted on G2.com.
The reports are not very intuitive, if you mess up one line item the whole report does not work. Need more explaination when pulling report data. Review collected by and hosted on G2.com.
The ease of use of the application as well as the reliability of it. Review collected by and hosted on G2.com.
Limitations on attachment screen for viewing large documents and inability to mark pages as well as the limited functionality of dashboards. Review collected by and hosted on G2.com.
Flexibility and tailorable by client. Supperior customer support services. Review collected by and hosted on G2.com.
Modification to data base with supporting reports can be complecated.
Financial Reporting to comply with NAIC Statement Blank standards requires manual manipulation of data outside software. for period specific data.
Software should be able to track claims on a gross and net (net of reinsurance) basis. Review collected by and hosted on G2.com.
The system support and responsiveness is a true partnership. The numerous tools available to an admin to design screens and business rules for claim handling efficiency Review collected by and hosted on G2.com.
Nothing to dislike. Looking to expand into new lines. Review collected by and hosted on G2.com.
Quick responses when I have a questions. Review collected by and hosted on G2.com.
To change something small there are so many build costs it isn't worth it at that point. Review collected by and hosted on G2.com.
