data is easily accessible, being able to create reports for individual products Review collected by and hosted on G2.com.

i would prefer to be able to combine products in order to report data together. also would like to be able to share this combined data via a link to external individuals Review collected by and hosted on G2.com.

How easy it is to manage reviews and keep track of customer feedback Review collected by and hosted on G2.com.

There's nothing I dislike about Feefo it works perfectly Review collected by and hosted on G2.com.

The setup was smooth, and the team has been really helpful. Support is always available when I need it. Review collected by and hosted on G2.com.

I didn’t face any issues during my time using Feefo. Review collected by and hosted on G2.com.

The awards, they helps us standout in a crowded market. The automation helps, we set it up and let it run. Review collected by and hosted on G2.com.

Only thing that springs to mind is cost, but the ROI outweighs that Review collected by and hosted on G2.com.

Easy to use backend, fantastic technical customer support and a willingness to help the customers even if they end up rolling their sleeves up to do the work. Review collected by and hosted on G2.com.

A solution for initial integration for Magento 2.0 seems to be lacking, we had to put quite a bit of development work in to ensure connectivity. Review collected by and hosted on G2.com.

I appreciate the cost-effectiveness of Feefo compared to Trustpilot, which made the switch a logical decision for our company. The transition was smooth, thanks to the excellent support provided by Feefo’s team. In particular, their representative Dajana offered invaluable support by explaining tips to increase the number of reviews clearly and following it up with helpful instructions via email. The setup process was easy, which was a relief, and Feefo's supportive team made it a seamless experience. I find the automated system particularly useful because it efficiently manages tasks by automatically sending emails to customers, encouraging them to write reviews. This feature streamlines the review gathering process and integrates well with WooCommerce, my existing tool. Furthermore, the system's suggestion to personalize emails, alter send times, and promote engagement by replying to every review promises enhanced interaction with customers. I am very satisfied with Feefo as it aligns with my business needs, and I would willingly recommend it to others. Review collected by and hosted on G2.com.

I find the AI review writer tedious as it is too long. Review collected by and hosted on G2.com.

There's plenty to like about Feefo - verified customer reviews, service and product reviews in one email so you build up more product reviews (important for Google Shopping), easy to use interface, good choice of widgets. What sealed the deal for us was being able to add Treefo - it's great to know that we can contribute positively to the environment in this way. The onboarding team were great and when we hit a never-before-seen technical glitch, they stayed with it until it was resolved. Review collected by and hosted on G2.com.

Still finding my way around the dashboard and reports. Our main challenge has been choosing the right widget - at the moment, the widget we're using is making each product page look like a Feefo page as we've inadvertently chosen a widget that displays every review. Review collected by and hosted on G2.com.

The verified-only review model ensures higher trust among both businesses and consumers. Many customers appreciate that reviews are not easily faked or manipulated. The intuitive interface makes it easy to post, respond to, or browse reviews effortlessly, saving us from the complexities often associated with such platforms. The simplicity of its operations has saved us considerable time and effort, making our experience highly enjoyable.

The versatility that Feefo offers is truly remarkable. We have a range of options at our disposal tailored to best suit our interaction with customers. Whether we need to publicly respond to a review or identify certain trends in the feedback received, Feefo has us fully covered. This level of flexibility has paved the way for a more personalized review management process.

Additionally, Feefo's customer support has been excellent in our Feefo-user journey. The team is knowledgeable, resourceful, and incredibly prompt with their assistance. They approach every issue we have with a clear and practical solution, never leaving us feeling unheard or dissatisfied.

In conclusion, our experience with Feefo has far exceeded our expectations. Review collected by and hosted on G2.com.

There really is nothing that we can think of. Review collected by and hosted on G2.com.

Feefo makes it so easy to gather genuine feedback from our Contractors, Candidates and Clients – all in one place. The platform is super intuitive to use and the insights we get are invaluable for shaping a better experience for everyone we work with.

We also receive fantastic support from our Customer Success Manager – they're always helpful and genuinely interested in helping us get the most out of the platform.

Plus, the Treefo initiative is such a good bonus – knowing that our feedback activity is contributing to tree planting shows Feefo’s commitment to sustainability, which aligns perfectly with our values. Review collected by and hosted on G2.com.

There’s not much to fault, but if we had to pick something, sometimes the platform goes back to the log in page when you change filters, it's really quick to log back in but just a little frustrating! Review collected by and hosted on G2.com.

Compliance and moderation: Feefo take pride in their operational processes of ensuring that as a business we're surfacing fair, clear and honest reviews to our consumers

Technical support: if we need to dig into any data to understand insights or we feel there's an opportunity to improve our product capabilities, Feefo are approachable and collaborative in their approach to helping us to implement that

UX Experience: review process is clear and easy for our users to be able to complete and submit a review Review collected by and hosted on G2.com.

There have been instances where within our technical partnership support team, it has taken a little longer than our usual SLAs to close tickets where there's been a customer issue. However it's important to acknowledge that on flagging that with Feefo, they've been proactive in aligning on a better process moving forward. We also have monthly operational catch ups which I find really useful and help us to address any issues collaboratively between our company and Feefo so that they can be resolved quickly. Review collected by and hosted on G2.com.