# Feefo Reviews **Vendor:** Feefo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 130 ## About Feefo Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers  ## Feefo Pros & Cons **What users like:** - Users praise Feefo's **excellent customer support** , noting quick responses and effective issue resolution. (58 reviews) - Users value the **incredibly easy-to-use platform** of Feefo, enhancing their ability to manage customer feedback effectively. (47 reviews) - Users appreciate the **excellent customer service** from Feefo, providing quick support and clear responses for seamless use. (42 reviews) - Users appreciate the **user-friendly interface** of Feefo, enhancing their experience with swift customer service support. (32 reviews) - Users praise the **helpful team** at Feefo for effective support and guidance in achieving their review strategy goals. (26 reviews) - Intuitive (23 reviews) - Users value Feefo for its **proactive support and insightful reporting** , significantly enhancing customer experience and business growth. (23 reviews) - User Interface (22 reviews) - Customer Feedback (21 reviews) - Easy Setup (21 reviews) **What users dislike:** - Users find the **missing features** in Feefo limit flexibility and customization for a better user experience. (9 reviews) - Users find **poor reporting** frustrating, requiring more clicks and lacking timely notifications for new reviews. (8 reviews) - Users find the **AI review writer tedious** and note challenges with initial integration, requiring extra development work. (7 reviews) - Users feel the need for **greater customization options** in feedback requests and branding for an improved experience. (6 reviews) - Users find the **difficult reporting** process challenging, especially with complex brand hierarchies and limited visual engagement. (5 reviews) - Feature Deficiency (5 reviews) - Inefficiency (5 reviews) - Limited Features (5 reviews) - Report Complexity (5 reviews) - Users find the **usage difficulty** challenging due to an outdated interface and a less-friendly search function. (5 reviews) ## Feefo Discussions - [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment - [View Feefo pricing details and edition comparison](https://www.g2.com/products/feefo/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-23+19%3A56%3A26+-0500&secure%5Bsession_id%5D=10a1ba6c-7713-48c2-a534-7a055594ec1d&secure%5Btoken%5D=509c42c5858280a51c2cece10edfe7439a8c371d266807d29dd1ad65ccc1fbb9&format=llm_user) ## Feefo Integrations - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Capsule CRM](https://www.g2.com/products/capsule-crm/reviews) - [Fresh Relevance](https://www.g2.com/products/fresh-relevance/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Shopping, Bing, Facebook Data Feed Service](https://www.g2.com/products/google-shopping-bing-facebook-data-feed-service/reviews) - [Idukki](https://www.g2.com/products/idukki/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Mention Me](https://www.g2.com/products/mention-me/reviews) - [Movable Ink](https://www.g2.com/products/movable-ink/reviews) - [Ometria](https://www.g2.com/products/ometria/reviews) - [Pathway Group](https://www.g2.com/products/pathway-group/reviews) - [Remarkable Commerce](https://www.g2.com/products/remarkable-commerce/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - [SellerDeck](https://www.g2.com/products/sellerdeck/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [StoryStream](https://www.g2.com/products/storystream/reviews) - [Upzelo](https://www.g2.com/products/upzelo/reviews) - [Visualsoft](https://www.g2.com/products/visualsoft/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Yocuda](https://www.g2.com/products/yocuda/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Feefo Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Use Cases** - E-commerce - Retail - Customer Service **Generative AI** - AI Text Generation **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Feefo Alternatives - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (635 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews)