Feefo Reviews & Product Details

I appreciate the cost-effectiveness of Feefo compared to Trustpilot, which made the switch a logical decision for our company. The transition was smooth, thanks to the excellent support provided by Feefo’s team. In particular, their representative Dajana offered invaluable support by explaining tips to increase the number of reviews clearly and following it up with helpful instructions via email. The setup process was easy, which was a relief, and Feefo's supportive team made it a seamless experience. I find the automated system particularly useful because it efficiently manages tasks by automatically sending emails to customers, encouraging them to write reviews. This feature streamlines the review gathering process and integrates well with WooCommerce, my existing tool. Furthermore, the system's suggestion to personalize emails, alter send times, and promote engagement by replying to every review promises enhanced interaction with customers. I am very satisfied with Feefo as it aligns with my business needs, and I would willingly recommend it to others. Review collected by and hosted on G2.com.

I find the AI review writer tedious as it is too long. Review collected by and hosted on G2.com.

There's plenty to like about Feefo - verified customer reviews, service and product reviews in one email so you build up more product reviews (important for Google Shopping), easy to use interface, good choice of widgets. What sealed the deal for us was being able to add Treefo - it's great to know that we can contribute positively to the environment in this way. The onboarding team were great and when we hit a never-before-seen technical glitch, they stayed with it until it was resolved. Review collected by and hosted on G2.com.

Still finding my way around the dashboard and reports. Our main challenge has been choosing the right widget - at the moment, the widget we're using is making each product page look like a Feefo page as we've inadvertently chosen a widget that displays every review. Review collected by and hosted on G2.com.

The verified-only review model ensures higher trust among both businesses and consumers. Many customers appreciate that reviews are not easily faked or manipulated. The intuitive interface makes it easy to post, respond to, or browse reviews effortlessly, saving us from the complexities often associated with such platforms. The simplicity of its operations has saved us considerable time and effort, making our experience highly enjoyable.

The versatility that Feefo offers is truly remarkable. We have a range of options at our disposal tailored to best suit our interaction with customers. Whether we need to publicly respond to a review or identify certain trends in the feedback received, Feefo has us fully covered. This level of flexibility has paved the way for a more personalized review management process.

Additionally, Feefo's customer support has been excellent in our Feefo-user journey. The team is knowledgeable, resourceful, and incredibly prompt with their assistance. They approach every issue we have with a clear and practical solution, never leaving us feeling unheard or dissatisfied.

In conclusion, our experience with Feefo has far exceeded our expectations. Review collected by and hosted on G2.com.

There really is nothing that we can think of. Review collected by and hosted on G2.com.

Feefo makes it so easy to gather genuine feedback from our Contractors, Candidates and Clients – all in one place. The platform is super intuitive to use and the insights we get are invaluable for shaping a better experience for everyone we work with.

We also receive fantastic support from our Customer Success Manager – they're always helpful and genuinely interested in helping us get the most out of the platform.

Plus, the Treefo initiative is such a good bonus – knowing that our feedback activity is contributing to tree planting shows Feefo’s commitment to sustainability, which aligns perfectly with our values. Review collected by and hosted on G2.com.

There’s not much to fault, but if we had to pick something, sometimes the platform goes back to the log in page when you change filters, it's really quick to log back in but just a little frustrating! Review collected by and hosted on G2.com.

Compliance and moderation: Feefo take pride in their operational processes of ensuring that as a business we're surfacing fair, clear and honest reviews to our consumers

Technical support: if we need to dig into any data to understand insights or we feel there's an opportunity to improve our product capabilities, Feefo are approachable and collaborative in their approach to helping us to implement that

UX Experience: review process is clear and easy for our users to be able to complete and submit a review Review collected by and hosted on G2.com.

There have been instances where within our technical partnership support team, it has taken a little longer than our usual SLAs to close tickets where there's been a customer issue. However it's important to acknowledge that on flagging that with Feefo, they've been proactive in aligning on a better process moving forward. We also have monthly operational catch ups which I find really useful and help us to address any issues collaboratively between our company and Feefo so that they can be resolved quickly. Review collected by and hosted on G2.com.

I find Feefo easy to work with, the syndication of products is very reliable, and on the whole, it works seamlessly. The support team are responsive, and the account management and directors are friendly and eager to please.

I find the platform basic but user-friendly and functional. Review collected by and hosted on G2.com.

As mentioned the platform and reports are very basic and cluncky. Areas for improvement would be to provide recommendations and optimisation suggestions, as to which there are none. Introduction, to AI within responses or review display would be very welcome.

There have also been a few feed or processing which have always been self-identified, so no alerts for unusual activity are in place or account knowledge/management from the team. These issues were always very slow to be resolved with myself identifying the how the issue could be solved. Quarterly reviews were always last-minute slide presentations put together with little account knowledge and more of a sales pitch. Review collected by and hosted on G2.com.

Easy to Use: The platform is intuitive, with setup and day-to-day use being smooth and straightforward.

AI integrated review response: Reviews are gathered efficiently and using the platforms newly integrated AI tool. You can create consumer feedback in seconds.

Excellent Customer Support: Feefo’s team are consistently responsive, knowledgeable, and helpful.

User-friendly reporting: When sharing client feedback with our staff members, we are able to produce simple reports and filter the feedback by relevancy to each of our offices. Review collected by and hosted on G2.com.

It is not so much a 'dislike' as such but what we are trying to do is integrate our booking system with Feefo to improve automation. Time will tell as to whether this can be done effectively or not. Review collected by and hosted on G2.com.

The setup process was straightforward, and the Feefo team were incredibly helpful from the start, making onboarding smooth and stress-free. The platform itself is intuitive and easy to navigate, even for those who aren't especially technical. I particularly like the wide range of features – the social sharing functionality stands out as a great way to amplify customer feedback. It also integrated seamlessly with our existing systems, which saved us a lot of time and hassle. Customer support has been consistently responsive and knowledgeable whenever we've had questions. Review collected by and hosted on G2.com.

Honestly, there isn’t much I dislike. That said, I can see how some users might want deeper customization options for widgets or a more modern design for some of the dashboard elements. Reporting is good overall, but occasionally it takes a few more clicks than expected to get to the data you need. Also, it would be useful to have more real-time alerts or notifications when new reviews come in. Review collected by and hosted on G2.com.

Feefo is much kinder on our budget for the number of review invites we can send out compared to other big-name review platforms. Their staff are super friendly and helpful - Dajana especially has been great with us when we came to her about updating and improving our invite templates. They've also got a great feature called Treefo which lets us do something for the environment automatically and with minimal effort. The timing and frequency settings are all easy to use and give us control over how our customers receive invites without needing to manually send them out. Review collected by and hosted on G2.com.

The only downside is perhaps that Feefo isn't as easily recognised as a review platform compared to other big ones, but we are more than happy with our experience with them and the platform is all very modern and trustworthy so we are comfortable staying with them, even if customers might not have heard of them. Review collected by and hosted on G2.com.

Many upsides using Feefo.

1. Very quick to responds to false reviews and the investigations are fair and reviewed as we'd expect.

2. Easy for our customers to leave reviews, simple email prompt with not too much data. (But enough to leave a valid review)

3. Price is fair and competitive against other review providers.

4. Widgets for our website look clean and easy for our customers to read.

Any issues we've had are always sorted within 24/48 hours, which is a massive plus.

Thanks,

Jamie

Back to the Office Review collected by and hosted on G2.com.

Nothing, can't fault them. We've had no issues as of yet so nothing to complain about. Review collected by and hosted on G2.com.