(1,847)
4.6 out of 5
Visit Website
Sponsored
Feefo
Top Rated Feefo Alternatives
Video Reviews
Review by
Very good for collecting feedback
49 out of 50 Total Reviews for Feefo
4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
Overall Review Sentiment for Feefo
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
We strive to keep our reviews authentic.
G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.
GL
Georgina L.
Mid-Market(51-1000 emp.)
What do you like best about Feefo?
Feefo only allows actual customers who have gone through the process of using our service to leave reviews, making reviews authentic. It also provides all the client information on the back-end helping us contact them regarding their feedback should we need to. We also like the Feefo Trusted Service Awards element. Review collected by and hosted on G2.com.
What do you dislike about Feefo?
Somehow, outside perception is that we can pick and choose what reviews show, however that is not the case and Feefo displays all reviews left. Review collected by and hosted on G2.com.
UP
Verified User in Professional Training & Coaching
Small-Business(50 or fewer emp.)
What do you like best about Feefo?
Feefo is extremely easy to use. I've had to show a few colleagues how to upload sales and only needed to do this once which is great. The support team are amazing. If i've ever needed to reach out they've responded in a timely manner and provided exceptional support. They're even happy to jump on a call/virtual meeting. Review collected by and hosted on G2.com.
What do you dislike about Feefo?
There isn't anything - Feefo works as it's intended. Review collected by and hosted on G2.com.
AD
Annie D.
Small-Business(50 or fewer emp.)
What do you like best about Feefo?
Ollie is always on hand to help our team with any issues we may have. He is always quick to respond and extremely knowledgeable. Feefo is fantastic for our small business and the reviews that our clients post have been a huge help in increasing our sales. Review collected by and hosted on G2.com.
What do you dislike about Feefo?
We haven't had any negative experiences using Feefo, only postive Review collected by and hosted on G2.com.
LN
Luis N.
Director
Small-Business(50 or fewer emp.)
What do you like best about Feefo?
We've been using the Feefo platform at totality services for many years. It works very well, and integrates with the systems we use seamlessly.
Very importantly, their support is excellent, and our account manager has very helped ensure we get the most for the solution. Review collected by and hosted on G2.com.
What do you dislike about Feefo?
There's nothing to dislike about the platform. Review collected by and hosted on G2.com.
GO
Gareth O.
Mid-Market(51-1000 emp.)
What do you like best about Feefo?
Really easy to set up and use the system, clients find it easy to use too. The support that we recieve is excellent and we have also taken advantage of a lot of the features. Review collected by and hosted on G2.com.
What do you dislike about Feefo?
There are not many things to dislike, our CRM providor doesnt have an integration with Feefo but that isn't their issue. Review collected by and hosted on G2.com.
AL
Verified User in Leisure, Travel & Tourism
Mid-Market(51-1000 emp.)
What do you like best about Feefo?
Feefo has worked well for us because only verified customers are able to submit a review. This gives Feefo an autheticity to the submitted reviews that their main competitors lack. We are able to setup up mulitple campaigns for both the booking process and the client holiday experience which gives two opportunities for a review to be returned. From a marketing perspective the system gives us all the tools we need to communicate our Feefo score on our website and supporting media.
We have achieved Platinum status with Feefo which is a fair reflection of how our customers feel about us, and again this is becuase all of our reviewers must have travelled with us and experienced our full service.
Feefos helpdesk system is very prompt, we have an account manager who we have regular meetings so the support is excellent and always there when you need it.
We have been a Feefo customer for many years now and it has been a great success. Review collected by and hosted on G2.com.
What do you dislike about Feefo?
Sometimes I find the front end interface a little confusing and limiting. For example you are restricted on the content of the review requests that your send out but in fairness this to keep the integrity of the system. Review collected by and hosted on G2.com.
AI
Verified User in Insurance
Small-Business(50 or fewer emp.)
What do you like best about Feefo?
We have a fantastic, responsive account manager, who helps us make the most of our feedback. We find Feefo is always looking to improve its service and offering for our benefit and that of our customers. We love the Trusted Service Awards, which help us demonstrate our exceptional customer service in a crowded market. Review collected by and hosted on G2.com.
What do you dislike about Feefo?
That the forms are not accessible to customers so we have to ask for changes each time. However, the repsonse time for this is excellent. Review collected by and hosted on G2.com.
RB
Richard B.
Enterprise(> 1000 emp.)
What do you like best about Feefo?
Accessible and the ability to have mutually constructive conversations due to their understanding of our business Review collected by and hosted on G2.com.
What do you dislike about Feefo?
The ability to maximise all potential benefits of the relationship Review collected by and hosted on G2.com.
SR
Shana R.
Small-Business(50 or fewer emp.)
What do you like best about Feefo?
customer support are helpful and easy to contact. Review collected by and hosted on G2.com.
What do you dislike about Feefo?
Pricing of the asset change is quite high.
moderation process can take longer than expected.
Cant do incentives like other companies can Review collected by and hosted on G2.com.
JH
James H.
Enterprise(> 1000 emp.)
Feefo Categories on G2
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
