Feefo Features
What are the features of Feefo?
Collection
- Authentification
- Review Forms
- Personalization
- Engagement
- Community Q&A
Moderation
- Reviewer Validation
- Response Types
- Legal Agreements
Use Cases
- E-commerce
- Customer Service
Administration
- Incentives
- Insights
- Content
Display Options
- Integration & APIs
- Marketing
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Feefo Categories on G2
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Consumer Intelligence
Customer Feedback | Based on 14 Feefo reviews and verified by the G2 Product R&D team. Provides a forum for customers to give feedback and data storage for company analysis. | 98% (Based on 14 reviews) | |
Competitive Intelligence | Allows users to get real-time information on competitors performance and reputation. | Not enough data | |
Sentiment Analysis | Based on 11 Feefo reviews and verified by the G2 Product R&D team. Gives users greater visibility into the how feel and respond to reputation gaining tactics. | 91% (Based on 11 reviews) |
Reporting
Revenue Reporting | Provides tools with enhanced filtering and correlation between revenue and reputation. | Not enough data | |
Corporate Reporting | Helps monitor the overall performance of marketing efforts and brand establishment. | Not enough data | |
Dashboard | Based on 13 Feefo reviews and verified by the G2 Product R&D team. Provides a centralized hub and management tools for all data points related to online reputation. | 87% (Based on 13 reviews) |
Media Monitoring
Social Networks Monitoring | Helps track and monitor social media trends and interactions. | Not enough data | |
Social Media Management | Helps manage social messaging and measures the full impact of social campaigns. | Not enough data | |
Digital Media Monitoring | Helps manage ad messaging and measures the full impact of digital advertising campaigns. | Not enough data |
SEO Auditing & Monitoring
SEO Alerting | Delivers instantaneous notifications to alert users to significant issues or changes that could compromise a website's SEO health. | Not enough data | |
SEO Auditing | Evaluates a website's overall SEO health and recommends actions to correct potential issues or improve content. | Not enough data | |
SEO Change Tracking | Maintains a full record of changes to website content or infrastructure, and provides access to historical snapshots or backups. | Not enough data | |
Technical SEO | Provides an SEO web crawler that consistently monitors and identifies technical issues within a website. | Not enough data |
SEO Content & Rankings
Link Building | Provides tools for backlink analysis and identifies relevant link building opportunities. | Not enough data | |
Keyword Research | Suggests related keywords for a given search term and provides metrics such as keyword volume, difficulty, and competition. | Not enough data | |
SERP Rank Tracking | Tracks organic rank for targeted keywords and reports on current and historical metrics for average position, visibility, share of voice, traffic, etc. | Not enough data | |
Localization | Provides keyword ranking data based on geographic location and device type. | Not enough data | |
Content Insights | Offers tools to optimize SEO content such as long-tail keywords, audience insights, content intelligence, or an AI writing assistant. | Not enough data |
SEO Reporting
Competitor Analysis | See feature definition | Provides competitor data on key metrics such as backlinks, SERP rankings, organic search traffic, domain strength. etc. | Not enough data |
Data Visualization | Displays rankings and key metrics visually, such as through charts or graphs | Not enough data | |
Custom Reports | Enables users to build customized SEO reports | Not enough data | |
White Label | Enables users to add their own branding to SEO reports | Not enough data |
Analytics
Net Promoter Score (NPS) | Calculates net promoter score (NPS) using customer feedback data. | Not enough data | |
Customer Satisfaction (CSAT) Score | Calculates customer satisfaction (CSAT) score using customer feedback data. | Not enough data | |
Customer Effort Score (CES) | Calculates customer effort score (CES) using customer feedback data. | Not enough data | |
Gamification | Provides gamification tools to incentivize employees to leverage customer feedback insights. | Not enough data |
Customization
Stakeholder Management | Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. | Not enough data | |
Multilanguage Support | Allow users to create surveys and repond to customer feedback in a variety of languages. | Not enough data | |
Multiple Branding Support | Allows users to deploy surveys and intake feedback data for multiple brands. | Not enough data | |
Vertical-specific Solutions | Vendor provides industry- or role-specific experience management solutions. | Not enough data |
Collection
Authentification | Based on 16 Feefo reviews and verified by the G2 Product R&D team. Provide multiple methods of user authentication such as social media accounts. | 77% (Based on 16 reviews) | |
Review Forms | Based on 19 Feefo reviews and verified by the G2 Product R&D team. Generate review forms and questionnaires to gather feedback from users. | 77% (Based on 19 reviews) | |
Personalization | Based on 19 Feefo reviews and verified by the G2 Product R&D team. Ability to personalize review forms and questionnaires based on user type. | 75% (Based on 19 reviews) | |
Engagement | Based on 17 Feefo reviews and verified by the G2 Product R&D team. Allow users to share, like/dislike, and comment on reviews. | 76% (Based on 17 reviews) | |
Community Q&A | Based on 16 Feefo reviews. Consumers can ask questions about products and request feedback from peers. | 74% (Based on 16 reviews) |
Moderation
Reviewer Validation | Based on 18 Feefo reviews and verified by the G2 Product R&D team. Checks to ensure the reviewers are real people who used the products. | 88% (Based on 18 reviews) | |
Response Types | Based on 18 Feefo reviews and verified by the G2 Product R&D team. Evaluate consumer feedback to ensure that it's authentic and relevant. | 77% (Based on 18 reviews) | |
Legal Agreements | Based on 15 Feefo reviews and verified by the G2 Product R&D team. Define and implement terms and conditions for privacy, copyright, or intellectual property. | 72% (Based on 15 reviews) |
Use Cases
E-commerce | Based on 16 Feefo reviews and verified by the G2 Product R&D team. Reviews can be collected directly from e-commerce platforms or online stores. | 77% (Based on 16 reviews) | |
Retail | Based on 14 Feefo reviews and verified by the G2 Product R&D team. Reviews can be distributed across multiple channels (online, in store, etc.). | 74% (Based on 14 reviews) | |
Customer Service | Based on 18 Feefo reviews and verified by the G2 Product R&D team. Allow consumers to provide feedback while interacting with customer service representatives. | 85% (Based on 18 reviews) |
Administration
Incentives | Based on 15 Feefo reviews and verified by the G2 Product R&D team. Provide incentives for reviewers, such as coupons and gift cards. | 68% (Based on 15 reviews) | |
Syndication | Manage syndication to distribute reviews across multiple channels. This feature was mentioned in 13 Feefo reviews. | 73% (Based on 13 reviews) | |
Insights | Based on 16 Feefo reviews and verified by the G2 Product R&D team. Analyze data points such as page views, average rating, or consumer sentiment. | 81% (Based on 16 reviews) | |
Content | Based on 15 Feefo reviews and verified by the G2 Product R&D team. Support multiple types of user generated content such as text, video, or photos. | 78% (Based on 15 reviews) | |
Sampling | Based on 14 Feefo reviews. Manage product samples used for promotional purposes. | 75% (Based on 14 reviews) |
Display Options
Badges | Based on 14 Feefo reviews and verified by the G2 Product R&D team. Generate multiple types of badges based on user ratings. | 83% (Based on 14 reviews) | |
Widgets | Based on 14 Feefo reviews and verified by the G2 Product R&D team. Create reviews widgets that can be embedded on websites and online stores. | 83% (Based on 14 reviews) | |
Integration & APIs | Based on 15 Feefo reviews and verified by the G2 Product R&D team. Provide APIs or direct integration with e-commerce software and website builders. | 79% (Based on 15 reviews) | |
Marketing | Based on 14 Feefo reviews and verified by the G2 Product R&D team. Manage marketing campaigns, as well as SEO, SERP, and A/B testing. | 79% (Based on 14 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data |
