Feefo Reviews & Product Details

Zoe (and Dee) have been absolutely wonderful. Zoe has helped me get to grips with Feefo for Kings Camps. I'm new to my role and she was extremely supportive and patient too. Her help with our feedback emails has such a knock on effect. She has truly help our members not only review our camps but made it possible for us to reward them for their support. Review collected by and hosted on G2.com.

FRom what I've seen so far, there's a lot to learn but Zoe has assurd me that she will be there every step of the way to help. Review collected by and hosted on G2.com.

Excellent platform to use . It is very competitive in price compare to other competitors and the platform is very easy to use.

The customer care also is fantastic. Our manager at Feefo has been brilliant, and we can resolve any issue with them, from understanding our insights to integrating with our tech stack – the support that we have received has been outstanding.

Love also how the award you for your achievments Review collected by and hosted on G2.com.

We are happy with the platform in every way. 10 out of 10 Review collected by and hosted on G2.com.

easily intergrates into our website to show overall reviews company wide and individual offices while offering services to allow for reviews on our shop. Staff are friendly and quick to respond. Review collected by and hosted on G2.com.

can be complicated to understand early on.

Not the easiest format to upload in. Review collected by and hosted on G2.com.

As a business you get to submit verfied reviews therefore removing the risk of bots or non customers leaving unwanted reviews.

The on line portal is easy to use and this is all supported by excellent customer support.

Feefo was easy to integrate into our process and the additional of Treefo has been excellent. Review collected by and hosted on G2.com.

Very occassionally sale uploads can be slow. However, a quick chat with customer support means that this is always quickly resolved with excellent communication. Review collected by and hosted on G2.com.

I've been impressed with Feefo's customer success team. They've been incredibly proactive in reaching out and offering support throughout the process. Their guidance has been invaluable in getting the most out of the platform.

Beyond the initial setup, I'm also a big fan of Feefo's reporting features. The Feedback Breakdown report, in particular, is a game-changer. It allows me to easily drill down into specific areas of customer feedback, like tagging by salesperson. This level of granularity makes it so much easier to identify trends and areas for improvement within the team.

The combination of proactive support and insightful reporting makes it a valuable tool for understanding and improving our customer experience. Review collected by and hosted on G2.com.

While Feefo's platform itself has been great, we experienced a delay in identifying an issue with our sales data integration. Specifically, it took 3 months to identify that sales data wasn't being properly sent to Feefo. Ideally, we would have been notified much sooner to prevent this gap in our customer feedback data. Review collected by and hosted on G2.com.

Our experience as FEEFO customer has been great. Antonio our account manager has been a brilliant support and the reviews are an invaluable source of reassurance for our customers, partularly as we are a new company. The dashboard is eaasy to use and it's easy to reply to reviews to show our customers we care. Review collected by and hosted on G2.com.

We have found using FEEFO a positive experience Review collected by and hosted on G2.com.

First and foremost, their pricing is very competitive, but the biggest benefit is the support they provide and continued learning they are building themselves and then sharing with us, in order to build better reviews for you and your customers. They really are market leaders here. Review collected by and hosted on G2.com.

I think the customer facing area could do with an update; but still it's not an issue - just the one area of improvement. My understanding is updates are due shortly anyway, so great to know our feedback is listened to and where appropriate, acted on Review collected by and hosted on G2.com.

We've never had any issues, allowing us to get on with other things without worrying if all is working as it should.

We are kept informed of any new developments and if we have any queries we have a very quick response.

The dashboard is easy to use and contains useful features. Review collected by and hosted on G2.com.

Most of the system is easy to use however the search function could be more user-friendly Review collected by and hosted on G2.com.

The on-going, straightforward support they provide. We knew that intergrating Feefo into a site that isn't Shopify or Wordpress would be more complicated but the on-going support in all areas from technical aspects through to how best to word review requests for our specific customers has made the whole process far easier than we could ever have imagined. Review collected by and hosted on G2.com.

To be honest, we like it all except the price BUT when we consider the ongoing personal support they offer which other platforms don't the price is actually quite reasonable. Review collected by and hosted on G2.com.

We have an excellent working relationship with our success director and no question or query is too small for their notice.

Feefo dashboard itself is easy to navigate and is reliable for consistent use. Review collected by and hosted on G2.com.

There are some features since the merger from Reevoo that are missing on the Feefo dashboard that now requires someone from Feefo to manualy prodcuse that data for us. Would have been nice to keep the functionally we had but hopefully we can gain new features that we can use instead in future. Review collected by and hosted on G2.com.