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25 Feedier Reviews
Overall Review Sentiment for Feedier
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The graphics on the platform make it enjoyable to complete and fast. There are a lot of choices and templates that help you create the perfect survey for you. The help desk is also there every time I've needed it, with solutions to my problems. Review collected by and hosted on G2.com.
It is a slow platform, which means that every change I want to make and every new detail I want to add takes too much time. Unfortunately, this is a big miss for me. Review collected by and hosted on G2.com.
Its initial configuration is quite easy to carry out, we put a few data that the same configuration wizard is requesting us and we already have the system ready to use and without major problem. At the same time, it provides a rewards system that makes my clients get more involved with my brand, all this in a fairly successful way and without reaching the extreme of being intrusive, which I find ideal in any digital marketing strategy. In addition, Feedier allows the option of creating surveys, where we can give voice and vote to our consumers and thus give them a window for them to communicate their experiences, doubts or concerns regarding our services offered. It has a multiplatform design that seems ideal to me, since it allows me to maintain access to the opinions of my clients from any device, in short, it is a very useful tool that is worth using. . Review collected by and hosted on G2.com.
The plans can be somewhat expensive for small businesses, which is unfortunate since the tool is quite powerful and complete and I believe that every company should implement it to improve customer loyalty. Review collected by and hosted on G2.com.
I really like using Feedier, because it is fascinating as it groups together a large number of dimensions, requests, contributions from customers and users, in an incredibly short time, it is also very easy to use; I love that we now provide a better service as a company, as well as save time in sending surveys, emails and more, to obtain customer information, as we obtain better results with this program, without investing personnel.
We are very pleased with the interface of this application, as well as its convenient use, since it can be used both on computers and mobile devices, providing greater satisfaction to users. Review collected by and hosted on G2.com.
There is definitely not much to add, just that I would love to allow them to modify some survey options, to adapt them more to my company, but in general it is a very good tool to understand my clients. Review collected by and hosted on G2.com.
The platform is very user-friendly, and the support is excellent. It makes getting feedback enjoyably. For both: creator and the end user. I have never had a chance to get so many feedbacks in such a short time. Extremely useful in practice. Review collected by and hosted on G2.com.
It took some time to get used to the proper use of different types of questions and to put them in the right sequence. Later I found out that different templates can help me to prepare customised feedback forms for different customers. Review collected by and hosted on G2.com.
From the first login you get a sense of how to navigate the back end although you have lots of options to fine tune your survey and make it as dynamic and playful/serious as you want.
Front end is very inviting too, eliviating some of the boredom the customer might experience by letting you implement animations, emojis, images and gifs and reassuring them along the way on how far into the survey they are.
On the practical side, i am also very impressed by how easy it is to choose which questions show up next based on the level of satisfaction of the customer (before the end of the survey!). Conditional questions also help a lot reducing the length of a survey for those to whom some questions may not be relevent.
Not to mention the reward system at the end, verywell implemented as well as translations (french👌🏾) and recently, questions templates filtered by type of business, so that amateurs like me don't have to look everywhere for questions to ask.
The sms notification lets you customize your message and make sure your survey request gets under your customers eyeballs. Review collected by and hosted on G2.com.
The rigidity of some of the options. When i first discovered Feedier you could not event edit some of the sentences. Although that has changed, some other areas still have that trait. Like the fact of not being able to chose how to deliver the reward (if it is a coupon or a code, it can only be via email). However i understand that by making the tool too editable it might feel overwhelming to some users, there also should be an option for those who whish to dig deeper to do so. Fortunately their excellent support team is very commited to consider every comment and react accordingly Review collected by and hosted on G2.com.
The ease of use and simplicity of the Feedier platform makes setting up and gathering reviews quick and easy. It offers a gamification aspect that makes completing a review fun and simple. The platform takes care of all the hard lifting and offers the perfect feedback solution to our business Review collected by and hosted on G2.com.
Not much to dislike in using Feedier. I might be missing something but the reporting can be better. I'd also like to be alerted when a negative review is submitted. As I said this might already be part of the system but I haven't found it yet. Review collected by and hosted on G2.com.
