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29 Feedbackly Reviews
What I like best about Feedbackly is the simple fact that it is the only question-based feedback I have ever taken that asks how you felt. Review collected by and hosted on G2.com.
Downsides to Feedbackly for me were the lag time on the questions, but it was new for Grainger so i'm sure the bugs have been fixed. Review collected by and hosted on G2.com.
Feedbackly allowed us to track and capture our customer's emotions through multiple platforms/channels/integrations in a single place. It offers various parameters to track which helped us improve our customer engagements and KPIs. Review collected by and hosted on G2.com.
We didn't try other products as a comparison, so nothing as dislikes from feedbackly. Yet we hope the pricing of the platform could have been better as it suits big enterprises and fortune 2000. Review collected by and hosted on G2.com.
Unlike other tools in the market for CXM, Feedbackly has a modern user interface. The look and feel of the survey design forms and also the possibility of customizing the customer surveys is highlight of product. Review collected by and hosted on G2.com.
Lack of interfacing capabilities with other systems. We are predominantly a Microsoft product usage organization. Getting responses and analytics from Feebbackly to our Dynamics Sales and Service applications was tedious. This kind of integration is out of the box in tools like Customer voice. Review collected by and hosted on G2.com.
I tried this long back but still I remember this product which was something like unique compare to other product, Nothing much and also design was pretty good . Review collected by and hosted on G2.com.
Need some improvement as we all know there is lot more competitors in this area so needs to improve this like user experience and speed and some extra features may increase its value Review collected by and hosted on G2.com.
I love that we can request feedback from our customers at any touchpoint throughout their journey. Review collected by and hosted on G2.com.
In my position, I am still learning to navigate the data and charts. Review collected by and hosted on G2.com.
Feedbackly is super user-friendly. It has so many options to make collecting feedback simple. I like the follow up features as well. Review collected by and hosted on G2.com.
I wish I could use feedbackly on an Android. I dislike that it's only available on an iPad. Review collected by and hosted on G2.com.
This is a useful software for businesses to track their customers' emotions with the objective of improving service. This has a huge potential for using analytics to increase both product visibility via effective marketing strategies and increase revenue via increased sales. Review collected by and hosted on G2.com.
It is somewhat expensive and hence may not be affordable for small businesses. I would also like to know more about their data protection protocols for security purposes. It is not very clear to me yet as I have not used this service myself. Review collected by and hosted on G2.com.
Creating a custom survey form with Feedbackly is really easy and quick. I can create a good survey in under 30 minutes. The reports are also detailed and helpful. Review collected by and hosted on G2.com.
Mobile version could use some work; not as easy to use and the designs aren't mobile-friendly. Review collected by and hosted on G2.com.
The tool follows automated techniques for gathering the feedback that makes it unique in its segment too. Also taking feedback manually is hectic and very political deal so this solves that. Review collected by and hosted on G2.com.
there is a difference between what customers said and what their intention was so this is where the tool may not provide accurate info. although it is solving the problem it meant to. Review collected by and hosted on G2.com.
It helps to understand the customer emotions much better and thus increases the customer retention rates. The emotional experience and EVI is a nice feature as it helps to understand which emotions help to convert more revenue. Review collected by and hosted on G2.com.
The pricing model is monthly but the responses are billed yearly which can even be monthly. This would help to be calculative and proactive in utilising the tool to the extent. Review collected by and hosted on G2.com.
