FacilityOS

By FacilityOS

4.7 out of 5 stars

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FacilityOS Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

FacilityOS Integrations

(3)
Verified by FacilityOS

FacilityOS Media

FacilityOS Demo - FacilityOS - A  Modular Facility, Asset and Visitor Management Platform to Help Optimize Safety, Security and Compliance Protocols
FacilityOS™ is a facility management platform used by security professionals, EHS managers, facility managers, compliance teams, and operational leadership to drive safety, security and compliance across complex facilities around the world. FacilityOS powers complex enterprises – such as manufact...
FacilityOS Demo - VisitorOS - Keep track of On-Site Visitors
Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS is uniquely placed to meet the specific needs of your organization and its critical entry points. Keeping your people safe and your company in compliance has never been easier. In today’s complex world, entry point processe...
FacilityOS Demo - EmergencyOS - Digitize All Stages of Emergency Management
Designed to automate and improve emergency evacuation processes, EmergencyOS provides digital oversight at each stage of an organization’s emergency response – from alerts and evacuation management through to coordinating the return-to-work and post evacuation reporting and analytics. Reduce ...
FacilityOS Demo - ContractorOS -  Centralize and Automate Contractor Compliance
ContractorOS is a powerful compliance management solution that centralizes contractor and vendor oversight. By automating document collection, approvals, and tracking, it reduces administrative burden and ensures compliance across all facilities. ContractorOS simplifies compliance manageme...
FacilityOS Demo - LogisticsOS - Track Packages Across the Entire Chain of Custody
LogisticsOS is a robust logistics management solution built to optimize chain of custody processes. Its user-friendly design, comprehensive tracking features, and clear audit trails help eliminate lost items while improving efficiency and accountability across your entire organization.
FacilityOS Demo - SecurityOS - Extend the Benefits of Access Control to Visitors 
Extend the benefits of Access Control to visitors, contractors and other temporary guests. With SecurityOS, you can issue, track and manage temporary physical access for facility visitors. Streamline and automate permission provisioning while increasing security and visibility.
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FacilityOS Reviews (257)

Reviews

FacilityOS Reviews (257)

4.7
257 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and customer support provided by the software, highlighting its ability to streamline visitor management and enhance security. The intuitive interface allows for quick visitor check-ins and real-time notifications, making it a reliable choice for businesses. A common limitation noted is the small sign-out button, which can be difficult for guests to locate.

Pros & Cons

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RS
Director
Mid-Market (51-1000 emp.)
"Excellent, easy to use and fantastic support"
What do you like best about FacilityOS?

The system is straightforward and user-friendly. I like that I can quickly tweak features from the client portal. Above all, the level of customer service has been exceptional. Every feature request, addition, email or edit has been quickly acted upon. We used a different lobby tool prior to iLobby, and the experience has been night and day. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Nothing so far. Every feature we wanted was either built-in or was able to be easily added. If I need to get nitpicky, I would like the system to provide different instructions for scanning passports instead of driver's licenses. Review collected by and hosted on G2.com.

Response from Daniel Scott of FacilityOS

Hi Rich - many thanks for the positive review! I'm delighted you're finding value in the solution. We're very proud of the work our Customer Services team does, so will pass on your feedback.

Robert I.
RI
IT Automation Technician
Mid-Market (51-1000 emp.)
"ILobby runs itself - instant viewing of everyone coming and going plus add visitors in advance."
What do you like best about FacilityOS?

It runs itself - Once I installed it, it has ran perfectly for a year. instant viewing of everyone coming and going plus everyone can add visitors in advance. Software OS is great. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I would say maybe the holder for the tablet could be upgraded or raised, its a bit short and photos of people are always looking down. Review collected by and hosted on G2.com.

Response from Daniel Scott of FacilityOS

Hi Robert - many thanks for your positive review! I'm delighted to hear you're finding value in our solution. With regards the tablet mounting, there are various options if you want to raise the height. Feel free to contact us at support@ilobby.com.

CZ
Accounting Manager
Mid-Market (51-1000 emp.)
"iLobby has made our visitor sign-in a lot smoother!!"
What do you like best about FacilityOS?

Visitors are not allowed to sign on their own. It also doesn't tie up another PC. Once a visitor is signed initially, the returning visitor makes signing in painless. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

We haven't found many downsides to the system. If there is a downside, maybe the price, but even there I think it is reasonable for what it has done for us. Review collected by and hosted on G2.com.

Response from Daniel Scott of FacilityOS

Hi Carl - thanks so much for the review! We truly appreciate it. Regarding emergency evacuations, you may be ineterested to learn we have a brand new solution coming out in the next couple of months, which significantly expands functionality around digitial mustering and communication. You can learn more at the URL below, and even sign-up for advance information. Might be worth checking out.

See how FacilityOS improved
ML
Operations Analyst
Mid-Market (51-1000 emp.)
"My experience with iLobby has been wonderful."
What do you like best about FacilityOS?

I like that iLobby takes the signing in of guests off of my hands. It is something they can do completely unassisted, as well as something that can be done ahead of time in some cases. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I can't think of very many things about iLobby that I do not like. I know that most guests proclaim about how neat the system is when they come to sign in. I like the system the way it is. Review collected by and hosted on G2.com.

Response from Daniel Scott of FacilityOS

Many thanks for the review, Morgan. Always great to hear from our customers that their visitors are enjoying the sign-in process.

Jim W.
JW
EHS Specialist
Enterprise (> 1000 emp.)
"Great Product, Great Service"
What do you like best about FacilityOS?

The customer support is amazing; during the setup process, we had plenty of questions/issues and always got a reply within hours to resolve the issue. I can't say how that compares to their competitors, as they are our first foray into visitor management software, but you'd be hard-pressed to get that kind of response time with any company. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Customization would probably be its only weakness. Our company has very specific brand management and we were limited in what the badging component printed out. Review collected by and hosted on G2.com.

Response from Daniel Scott of FacilityOS

Hi Jim - thanks so much for your review, and your kind words about our Customer Support team. We are very proud of the work they do, and will pass on your comments!

TB
Office Coordinator
Enterprise (> 1000 emp.)
"My Friend iLobby"
What do you like best about FacilityOS?

I like that I do not have to try to read someone handwriting, I like the safety aspect of the system, that you can setup visitors a head of the visits and the alerts that it has when it comes to emergencies Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

There is not too much that I do not dislike, but the one thing I wish it was a larger ipad or that it switch them out every year for an updated model. Also, the returning visitors do not show up and that frustrates them and lastly a shorter version of signing in, it is time consuming. Review collected by and hosted on G2.com.

Verified User in Plastics
UP
Mid-Market (51-1000 emp.)
"iLobby is a great way to have visitor/contractor management"
What do you like best about FacilityOS?

The best part of utilizing iLobby is that it is simple and easy to use. Set up doesn't take long. it is simple to use so that even those that are not computer savvy will still have a simple time at accesing what needs to be accessed. Contractors and visitors all have an easy time and the document control and management of iLobby allows places like us that are food grade to verify that everyone understands the requirements before stepping foot into restricted areas. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The biggest downside of using iLobby would be the accessory equipment that is needed. iLobby doesn't sell stands, so it may require you to get a stand (they have recommendations on a business they partner with that has a nice sleek design for both the iPad and the printer). The iPad randomly disconnecting from the printer is also known to happen periodically so that has also been an issue to deal with. Review collected by and hosted on G2.com.

Response from Daniel Scott of FacilityOS

Many thanks for the detailed review - very much appreciated! The flexibility of the solution in so many different use cases means it's hard to standardize on a single hardware platform that will work equally well for every industry, hence we don't mandate accessories. Regarding the printer disconnections, if this happens frequently, I'd suggest emailing support@ilobby.com to see if there is something they can do.

GG
Enterprise (> 1000 emp.)
"Great service!"
What do you like best about FacilityOS?

Very useful to see who is in the building without having to track them down. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I think iLobby does what is needed to be done, so N/A Review collected by and hosted on G2.com.

Response from Daniel Scott of FacilityOS

Hi Grayson - many thanks for the review! Great to hear the system is doing its job for you.

JP
IT Services Manager
Mid-Market (51-1000 emp.)
"iLobby has been everything I thought it would be plus a lot more. Definitely worth it!"
What do you like best about FacilityOS?

The ease of using the system and it works flawlessly. My sales manager and their customer service department goes above and beyond to make sure their customers are satisfied. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The original font that was used on the tags was a little small, but the customer service team along with my sales manager made a change with no problem to the font size to make it more legible. Review collected by and hosted on G2.com.

Response from Daniel Scott of FacilityOS

Hi Jimmy - thanks so much for your positive feedback! Great to hear your Account Exec and the CS team are exceeding your expectations. I'll be sure to pass along your comments.

AF
Customer Relations Supervisor
Enterprise (> 1000 emp.)
"The entire experience went as smoothly and most importantly as professional as I had hoped for"
What do you like best about FacilityOS?

The # 1 for me that applies is service. If I can't reach out to talk to someone about a question or issue, then to me, that's an automatic fail. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Some features were discussed (iLobby delivery), but they haven't yet built it to where we need it to be. Review collected by and hosted on G2.com.

Response from Daniel Scott of FacilityOS

Hi Aldo - thanks for the positive review! Regarding mail and package delivery, there's a new version of our DeliveryOS package management solution coming out in the next few days, so it might be worth a re-visit!

Questions about FacilityOS? Ask real users or explore answers from the community

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KR
Krrish Reddi
Last activity about 4 years ago

How can we remotely connect and manage the Kiosks/Devices

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

Average Discount

8%

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FacilityOS Features
Maintenance Planning
Facility Inventory Management
Space Planning
Visitor Check-In
Mail Management
Automation
Analytics
Visitor Logs
Notifications
Hardware
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FacilityOS