FaceUp's customer service team is top-notch. They are timely and complete in their responses, and always willing to do what's necessary to ensure users have the information and tools needed to effectively use the software. I appreciate the ease of setting up and using their system. Lastly, I'm happy to partner with a company committed to social responsibility! Review collected by and hosted on G2.com.
The SSO feature should be available at all membership tiers. That's a basic function of modern SaaS tools. Review collected by and hosted on G2.com.
111 out of 112 Total Reviews for FaceUp
Overall Review Sentiment for FaceUp
Log in to view review sentiment.
I highly recommend Faceup! Their customer service is exceptional—they helped me set up the application to fit my specific needs and guided me through every step. The platform itself is user-friendly and incredibly easy to navigate, making the entire experience seamless. If you're looking for a reliable and intuitive solution, Faceup is the way to go! Review collected by and hosted on G2.com.
One suggestion would be to provide guides or instructions in Spanish, which would make it easier to explain the platform to employees without needing to translate everything. However, it’s a great feature that the form itself is available in Spanish, making it easy for employees to use.nish would be Review collected by and hosted on G2.com.
It simplifies anonymous communications in an organized platform. Review collected by and hosted on G2.com.
The survey features need some tweaking. For instance we need better tools to disaggregate the data based on buildings. And tools to ensure the same people are not taking it twice. Review collected by and hosted on G2.com.
I like that people can anonymously post concerns and I can respond and revisit posts. Review collected by and hosted on G2.com.
The only downside is that it encourages people to complain about the most trivial things. Review collected by and hosted on G2.com.
Getting up and running was really easy - the FaceUp team was good to work with and the UI is intuitive. We got an anonymous reporting option up and running for our team quickly and effectively. Review collected by and hosted on G2.com.
Nothing, so far. It's all been good to use. Review collected by and hosted on G2.com.
Personalization of the platform and the different channels that can be used. Review collected by and hosted on G2.com.
I think that the search between pages could still be improved, so that you don't have to go back when you searched for a case number, or go back to the case and lose the page you were on. Also, calls can be recorded but the voice is distorted. Review collected by and hosted on G2.com.
It's easy for the user and for the admin, allowing for smooth interactions in a sensitive context. Review collected by and hosted on G2.com.
The white label feature shouldn't need an upgraded subscription. Also, this page crashed 4 times when trying to leave a review. If it wasn't for the incentive, I wouldn't have left it. Review collected by and hosted on G2.com.
Easy to use and navigate
Detailed reporting
Great feedback tool
Covers requirements of SOC Certification
Great survey tools Review collected by and hosted on G2.com.
It was a little rough to get started initially but once you get used to the interface, it's easy. Review collected by and hosted on G2.com.
