Extensiv 3pl Warehouse Manager Reviews & Product Details - Page 2

Great out of the box for standard typical 3PL Process movement and management throughout the distribution warehouse. Functionality and connection options are good. Customers have mobile access anytime to inventory and order detail. Review collected by and hosted on G2.com.

Customer service is slow, especially with launch of Smartview. Have an account rep, however they are not useful for technical questions. API connection options are ok, but spotty, have to create work arounds sometimes temporarily. Lead time to create a connection increased dramatically over the last couple of months. No customization options. KPI use extremely limited. Review collected by and hosted on G2.com.

Ease of use, straightforward and not too complicated. The help section overviews are useful, but very high level Review collected by and hosted on G2.com.

It is a little clunky. There are many aspects of the service that we do not use (mainly for inventory storage keeping) Review collected by and hosted on G2.com.

I think the feature I like most are the reports that are generated for easy answers to information that's needed Review collected by and hosted on G2.com.

I don't like how after you consolidate orders it jumps back to a completely different screen Review collected by and hosted on G2.com.

Cloud based, allows you to access from any device. SmartView, once up and running will improve a lot of the browser and access issues. Senior support reps are great. When they get your ticket, they can usually solve an issue in a few minutes Review collected by and hosted on G2.com.

Many new people in their support department, due to a lot of growth and turnovers in the past 2 years. Often times you will be told 3PL Central is not capable of doing something by a rep, then 2 months later, another rep will tell you it was able to do that for years and they show you how. Support reps can be frustrating, when they do not know an answer, instead of escalating the ticket, they will reply with vaguely related questions, instead of answering your original question. Support rep training is one of the biggest negatives for 3PL Central.

2nd biggest issue: very limited metrics from platform. There is no reporting of pick and pack times for employees, limited reporting as to dailiy production / order fulfillment. No reporting or metrics in other areas that help manage a warehouse or improve performance. In talking with other warehouses that use 3PL Central, many have to pay 3rd party platforms to export data from 3PL and analyze. The reports they do offer are poorly formatted and mostly made to look good for a pdf print out, but not setup for utilizing in excel with pivot tables or analyzing data. (There are many merged fields and sub-headers instead of columns labeling data, so data cannot be sorted without a lot of cleanup.) Mobile hardware is limited due to the browser limitations, so you cannot use more easy to use or smaller portable mobile devices.

Currently, the ClassicView is limited to browsers that can utilize MS Silverlight and Java. SmartView was slated to launch January 2017, it was moved up and moved up. Latest word is it will be launched in 3-6 months. Review collected by and hosted on G2.com.

The system is rather easy to use, has good features, has good support, allows integration to other systems (we use SOAP and REST APIs), inventory is sent to shopping cart integration. Review collected by and hosted on G2.com.

We interface - for fulfillment - to shippers (like USPS, DHL, Canada Post, etc) and print the shipping labels from another system - so features can always be added (but as a warehousing system it is fine). Sometimes there are hiccups at importing orders - but a retry usually is successful. Review collected by and hosted on G2.com.

I love 3pl central, have the best wms server , Works way better than ramp, manhattan

what i like about 3pl is that we can batch update mulitple information through Find Orders, create batches through their. Like the fact that we can import the order template and ASN inbound from excel spread sheet. to 3pl central. BOLs are very easy to create. love the way the item, transaction reports are shown in 3pl , it includes all the information needed when doing research such as date order got created, shipped, transaction number, reference number, PO number, item number, and quantity. the invoices are easy to understand and print. love the fact 3pl respresentaive can map the wms to United parcel service (UPS) worldship. All the necessary information gets imported and all tracking numbers gets exported from the world ship to 3pl central. we are working on getting ourselves set-up the FedEx manager, that way 3pl can help us do the mapping from the wms to FedEx manager Review collected by and hosted on G2.com.

The dislike i have sometimes is that there is times the system is really slow.

you can imporve 3pl if a number generates automatically when invoicing a customer and removing all $0.00 amount when printing invoices.

I'll say everything else is good no dislikes. I think this the only dislike i can recall from on top of my head. Review collected by and hosted on G2.com.

I like how easy 3pl Central is to use. I looked at other systems before choosing 3PL and liked that this got the job done for most things we needed. I love that its cloud based and can log in from anywhere. Review collected by and hosted on G2.com.

I often wait on hold for close to ten minutes if I have an urgent response needed, otherwise I use the customer support email. Also, the responses sometimes are super fast and other times I need to prod to get an answer. I think 3PL would benefit greatly if they integrated deeper with Amazon and allowed users to "buy prime shipping" through smart parcel, which currently isn't an option. We can connect to our Amazon cart but cant buy the prime shipping, we had to open an account with Shipstation to make this happen Review collected by and hosted on G2.com.

The software does seem to keep inventory accurately. It is our first WMS and does do its intended function, just not efficiently or easily. The company is trying to drag itself into the year 2018 with a completely new UX, which should be an improvement, if it's ever complete. Review collected by and hosted on G2.com.

Onboarding and customer service is dreadful. As far as onboarding, maybe it was just luck of the draw that our onboarding manager appeared to be a newbie. He did his best, for sure, but he never could seem to grasp our particular business and the workflow that went with it. When our process didn't fit the basic cookie-cutter fulfillment process that he must have been used to, it was impossible to get our questions answered. Furthermore, there doesn't appear to be any sort of customer support to get a question answered when you really need it. Instead, you can either submit a ticket or call their help line which results in the person who answers taking down your question... and submitting a ticket on your behalf. Sometimes these are addressed within 24 hours, but often it extends to 2 or 3 days. How is there not someone that can pick up the phone and answer basic questions??? Most software in this class allows the users to integrate with partners on their own, instantly. Not 3PL Central. You must submit a request to the API team to, say, integrate your customer's Woo Commerce shopping cart with 3PL Central. Then, they must do the integration for you, which takes a day or two. Also, it would be great if they actually completed the new version of the user interface (called SmartView) this year. We were told that it would be ready to go 6 months ago. It's slowly coming along, but for now, we are left toggling between the old and new versions. Finally, we feel that we're being nickeled and dimed for access to APIs that are necessary for any 3PL that is servicing companies whose customers are individual consumers. Any use of an API for say, a given ecommerce shopping cart, carries a large upfront cost. One more: reporting is terribly difficult to use and customize as one must utilize Microsoft Report Builder 2.0. As far as business intelligence tools go, this one seems prehistoric. Review collected by and hosted on G2.com.

We needed something that would allow our customers to log in and see their inventory in real time., plan orders and pull reports. This did it all Review collected by and hosted on G2.com.

Only works right on IE. But the new version is coming out soon Review collected by and hosted on G2.com.

3PL Central has been easy to use and learn. it does a great job tracking our inventory and they do a great job of using feedback to upgrade the system. When I do have issues or questions, they do have really good follow up. Review collected by and hosted on G2.com.

I wish that there was more support for the mobile scanners. They don't do as much as I wish that they would, and that is the one area that support is lacking. Review collected by and hosted on G2.com.