Top Rated Extensiv 3pl Warehouse Manager Alternatives
Cloud based, allows you to access from any device. SmartView, once up and running will improve a lot of the browser and access issues. Senior support reps are great. When they get your ticket, they can usually solve an issue in a few minutes Review collected by and hosted on G2.com.
Many new people in their support department, due to a lot of growth and turnovers in the past 2 years. Often times you will be told 3PL Central is not capable of doing something by a rep, then 2 months later, another rep will tell you it was able to do that for years and they show you how. Support reps can be frustrating, when they do not know an answer, instead of escalating the ticket, they will reply with vaguely related questions, instead of answering your original question. Support rep training is one of the biggest negatives for 3PL Central.
2nd biggest issue: very limited metrics from platform. There is no reporting of pick and pack times for employees, limited reporting as to dailiy production / order fulfillment. No reporting or metrics in other areas that help manage a warehouse or improve performance. In talking with other warehouses that use 3PL Central, many have to pay 3rd party platforms to export data from 3PL and analyze. The reports they do offer are poorly formatted and mostly made to look good for a pdf print out, but not setup for utilizing in excel with pivot tables or analyzing data. (There are many merged fields and sub-headers instead of columns labeling data, so data cannot be sorted without a lot of cleanup.) Mobile hardware is limited due to the browser limitations, so you cannot use more easy to use or smaller portable mobile devices.
Currently, the ClassicView is limited to browsers that can utilize MS Silverlight and Java. SmartView was slated to launch January 2017, it was moved up and moved up. Latest word is it will be launched in 3-6 months. Review collected by and hosted on G2.com.
37 out of 38 Total Reviews for Extensiv 3pl Warehouse Manager
Overall Review Sentiment for Extensiv 3pl Warehouse Manager
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As a 3pl that is building their business to meet a variety of customer needs, we needed a platform that could help us manage our warehouse and inventories with multiple clients in multiple channels. Extensiv has helped us do this with fairly accurate precision and allowed us to on-ramp other customers seamlessly. Review collected by and hosted on G2.com.
New features being added frequently. Sales experience was good and did not feel like we were being 'sold'. Overall, continuing to add integrations for popular e-commerce partners will be lifting this platform even further. Review collected by and hosted on G2.com.
The user interface is great and it can do a lot of basic things well. It's great to take you to the next level if you're using something old or home-grown. They seem to have good strategic vision and focus for the future. Review collected by and hosted on G2.com.
They struggle to polish existing features or to enhance them. Review collected by and hosted on G2.com.
I have been a customer for over 5 years and the support has never let me down. Their products literally changed the way we do business and skyrocketed our sales through the roof Review collected by and hosted on G2.com.
Sometimes a custom report is required but our business model is unique and therefore should be expected Review collected by and hosted on G2.com.
We have been using this system for almost a decade now. so we have seen it grow from its humble beginnings to the robust system it is today.
The system is simple to navigate, we can train our new hires pretty quickly.
Has the tools we need to run the warehouse. Review collected by and hosted on G2.com.
They will nickel and dime you for EVERYTHING! Guys EVERYTHING!
(Customer Service)
Good luck trying to get your Customer Success Manager on the phone, we have to schedule meetings with the guy weeks in advance.
(Custom Reports)
Do you require a report with one missing column? Sure, it will cost you $350 and above... but not before you have to fill out a form that is so damn complex... ***We've lost track of how much money we've already spent on reports we should be able to make ourselves***
(Customer Profiles)
They will give you five customers to get started with, after which they will charge you $25 per customer after that unless you upgrade to one of their higher tiers.
(EDI Connections)
Extensiv 3pl will force you to purchase all these add-ons after you have spent hours trying to locate the best EDI firm to design and handle your communications, such as SPS or others.
And many more! Review collected by and hosted on G2.com.
Being able to review orders and inventory. Review collected by and hosted on G2.com.
No cycle count program
No replenishment program
Must have several "votes" amongst users to get something implemented or developed
Tier 1 support
Instead of getting support, I feel like I am always trying to be sold something to improve our environment Review collected by and hosted on G2.com.
The breadth of functionality and ease of implementation and intuitive work processes. Review collected by and hosted on G2.com.
There are always things to improve in such a high change environment as fulfillment and logistics. Review collected by and hosted on G2.com.
Extensiv 3PL Warehouse Manager provides all the tools necessary for our 3PL. Most of its interface is intuitive and modern. The filtering tools are robust and save preferences from session to session. Review collected by and hosted on G2.com.
Blatant disregard for accessible analytics means any report outside of the standard reports costs hundreds of dollars for one of their devs to create a custom report.
In general, dealing with the customer support team feels like they don't really care about your issues. They acknowledge existing issues but don't take accountability. Review collected by and hosted on G2.com.
The layout is incredibly easy to use, the software itself is very simple to navigate and overall training new employees on using this software is very simple. Out of all the systems we use this is the easiest to use/train. Review collected by and hosted on G2.com.
Sometimes the reporting we download isn't laid out neatly to export to Excel, other than that the functionality of this is so basic there are really no complaints. Review collected by and hosted on G2.com.
Provides quick access to inventory, adding orders, and creating shipment receipts. Can easily pull up all pertinent documents from a trasaction, pull tracking and so on. Review collected by and hosted on G2.com.
While it appears clean, can be quite clunky and cumbersome. If you don't toggle the search functions just right you get stuck and can't find anything. Could be a symptom of the warehouse's unique setup, but I find the fields very expansive but overwhelming. Review collected by and hosted on G2.com.
