Expandi.io Reviews & Product Details

I've been using Expandi as a paying customer for a year now, and I only have great things to say! It’s easy to use, with ready-made templates, and it rarely has bugs or downtime. It has helped me get new deals and is a great tool for automating LinkedIn growth.

Their Help Center is very detailed, and their customer service is excellent. English is not my first language, and sometimes explaining my problem is tricky, but their support team has always been patient and helpful. Review collected by and hosted on G2.com.

I wouldn’t say I dislike anything, but I do look forward to Expandi improving its dashboard features. The platform works well, but some dashboarding options are missing. That said, their CSV export feature is really well-organized, making it easy to use the data in other tools for reporting. Review collected by and hosted on G2.com.

The tool is exciting and addresses a gap in the outbound market. Linkedin automation is tricky, however it's a big focus for sellers as more traditional channels like email become less effective. Review collected by and hosted on G2.com.

We were never even able to get our team fully into the system due to issues with the product, and yes, we were REQUIRED to enter a credit card, even for the trial, to find out the tool wasn't polished. Probably related to the utilization of Linkedin credentials - but after 3 weeks of troubleshooting with a support team reading a script and no assistance, the allure of the product was outweighed by product/support issues.

Be wary of product issues and try your best to go self serve. Review collected by and hosted on G2.com.

I like that it is very easy to use. I loved that the support team is extremely efficient and reactive (and it is unusual that you proactively reach out to ensure the point is closed). I find that your proceedures are well explained. The integration with the LinkedIn account is also easy and seamless. Overall, I am very happy both with the tool and the team! Review collected by and hosted on G2.com.

As already discussed with the team, I will need to be able to attach an image to follow ups. Another (nice to have) idea could be to improve Builder, so we can go from one campaign type to the next, and with manual decision points to trigger to continue or stop (just as you do: if someone answers, then the campaign pauses unless we say otherwise).

On a side note, you could work on some labels as they are sometimes confusing. For instance the "pause campaign" could be a "click here to pause..." (as I first though the label was telling me what was active, ie the campaign is paused - and so I clicked). Going through the site labels from a customer angle to double check them might avoid questions.

Last, you could think of adding more payment means to give us options in case our credit card limit has been reached (which was my case this month). Review collected by and hosted on G2.com.

I love that I can rest easy at the end of the day and know that I have Expandi to be working on my behalf - Love Automation. I have increased my following and connections by the hundreds in a short period of time and because I have campaigns working for me in the background, our business is becoming more top of mind to new prospects and leads. Set up is easy and working with their technical team is easy. Review collected by and hosted on G2.com.

Two things I would suggest solutions for:

1. Increasing the limit of 2,500 in searches as it can be a lot to figure out how to break down large searches on LInkedIn Sale Nav

2. Every time I update my LinkedIn company page event with a new date and time in the future, I have to message the Technical team with the updated info so it can show up in my Campaigns. It would be great if this were automatic in some way so that I don't have to wait for the technical team to manually update my event so I can run an Event Invite campaign Review collected by and hosted on G2.com.

It's ease of scaling multiple messages and touches to my LI network. Savings a ton of cut/paste manual work. Their customer support is very helpful. Review collected by and hosted on G2.com.

It was challenging to get my LinkedIn account connected. Also the workspace I was invited into didn't automatically appear as I had to go find it under stettings (top right). Review collected by and hosted on G2.com.

- Richness of features;

- Customer support and team; Review collected by and hosted on G2.com.

- Maybe the user interface and experience are not the best; Review collected by and hosted on G2.com.

I was having an issue connecting my LinkedIn account during my free trial and Neville was kind enough to hop on a Zoom call with me and walk me through how to connect it. I've never had such great customer service on a free trial! Review collected by and hosted on G2.com.

I haven't used Expandi enough yet to find anything I dislike so far. Review collected by and hosted on G2.com.

Patricija is a member of the Expandi.io technical support team. Expandi is an incredible product. It is however at times complicated to understand the nuances of. Not the day to day use. The things like "how do I connect Expandi to my CRM via Zapier when a lead declines my connection request but I want to track that lead later on and send them an email?" are complicated to work through. I have a strong grasp of how the system works. But I love it when Patricija is available to answer my tech support questions and to spit ball ideas about how to best achieve my goals. Her knowledge of the system is head and shoulders above most of the team that I have encountered and she always comes up with practical workarounds. It's such an incredible pleasure getting to work with her. Thank you, Patricija! You're a massive credit to the organisation. Thank you for helping us scale using LinkedIn! Review collected by and hosted on G2.com.

Sometimes things don't work and the response time from the "technical team" to solve problems when your support ticket gets escalated - sometimes it is just too long eg 1 month plus. Review collected by and hosted on G2.com.

Its smooth does what it supposed to do, and shoutout to ma boy Neville he always helped me out when i was stuck at something there.

promote him.. hell make him the CEO of that fucking company I'm telling you bro... Review collected by and hosted on G2.com.

Not having a chrome extension so its crackin' lacking in that dept Review collected by and hosted on G2.com.

The best part is the method it uses to help automate what I need to do. But it is the amazing customer service person that just helped me. He was clear and understood my problem and guided my to have me do what was necessary! Love it!!!! Review collected by and hosted on G2.com.

Its a little difficult to understand but the staff is always right there when you need them. Review collected by and hosted on G2.com.