Top Rated Exalate Alternatives
the automation feature, when you change the status of the ticket in Jira instance A the status is mapped manually or automatically. Review collected by and hosted on G2.com.
nothing, everything works well for us... Review collected by and hosted on G2.com.
60 out of 61 Total Reviews for Exalate
Overall Review Sentiment for Exalate
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It is rapid to integrate two ITSM systems and have granualar control what is getting send and how the received information is getting applied. Review collected by and hosted on G2.com.
In my opinion I have not had any bad experiences yet with Exalate Review collected by and hosted on G2.com.
It is very flexible. I could implement practically every scenario I wanted because I was not limited by the interface. It is script based but there are so many ready to use scripts in the documentation that it is not a problem if you do not know the groovy scripting language. Review collected by and hosted on G2.com.
If the sync gets stopped it is hard to identify the reason just by reading the error log. Maybe some kind of filtering would be helpful. Also, sometimes the sync stops without any reason and then you need resolve and retry a connection. However, notifications about it can be configured. Review collected by and hosted on G2.com.
It really helps to cut down on repetitive work by automatically creating the Jira ticket from Zendesk.
We have Exalate in our Zendesk support ticketing and use it with Jira. Review collected by and hosted on G2.com.
Exalate tends to go down randomly pretty often. Never for very long, but just long enough to ask colleagues, "Anyone else having issues?" you get a few yesses and then it's working again. Review collected by and hosted on G2.com.
Easy to start using, you can create the first version very quickly and see the results.
Great support Review collected by and hosted on G2.com.
No filtering options in connections/triggers
When updating connections the order of connections in the list is changed and it's challenging to follow up on what connection you already updated and what is still left.
Error messages are console messages and users without experience can't easily understand what's the error about. Review collected by and hosted on G2.com.
It is a good representation of our desired use case. I like the option of being able to configure the app via scripting.
I don't know any competitors so I can't do a comparison here :) Review collected by and hosted on G2.com.
We often get unexplainable issues that can be resolved by clicking "Resolve and retry" once without any other action. I wished that if a sync fails Exalate automatically retries it once after some delay so there is no need that a JIRA admin clicks the button. Review collected by and hosted on G2.com.
The visual interface, although new is a good way to go. Easy to configure. There are bugs that I reported but once that is fixed, the product will be complete.
It did take some time to polish all bugs, but after that was done, it didn't require us to monitor anymore.
I strongly suggest you opt-in for professional services if you have time constraints.
Sales and support are excellent. Review collected by and hosted on G2.com.
It takes some time to understand how the product operates. Definitely not a tool for quick fixes.
It will become a great product once all interface issues are solved. Before that happens you need to get into groovy scripting. Review collected by and hosted on G2.com.
The multiple ways they offering about configuring syncing connections (manual, wizard, scripting). This is extremely handy! Review collected by and hosted on G2.com.
Can't really find one downside on Exalate. Review collected by and hosted on G2.com.
it saves a lot of effort when you want to synchronize issues between instances. Easy to set up and use and works as expected. Review collected by and hosted on G2.com.
identifying issues under sync in jira cloud is not as easy as in jira server Review collected by and hosted on G2.com.
App handles connection boilerplate and allows us to focus on mapping the business logic for our customers. Review collected by and hosted on G2.com.
Not so much a dislike, but Groovy can be difficult to maintain, and as it is code, we would like to see support for this being pulled from Git. Review collected by and hosted on G2.com.
The ease of configuration between Zendesk and Jira made the application a breeze to set up. The Customer Service Staff new the product and gave me answers almost immediately. Review collected by and hosted on G2.com.
I understand that they are trying to build their Q&A section and forums, but sometimes there is a time crunch and a quick answer from the team is better. Review collected by and hosted on G2.com.
