Save to My Lists
Paid
Claimed
Optimized for quick response

323 evaluagent Reviews

4.6 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
323 evaluagent Reviews
4.6 out of 5
323 evaluagent Reviews
4.6 out of 5

evaluagent Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for evaluagentQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Verified User in Packaging and Containers
UP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about evaluagent?

It helps customer representatives to be able to check on what area they need to improve and highlights the needs for improvement Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

I have used for more than 1 yr and I can say that there's nothing that I disliked from evaluagent Review collected by and hosted on G2.com.

Response from Olly Johnson of evaluagent

Thank you so much for your thoughtful review! 😊 It’s fantastic to hear that evaluagent is helping customer representatives identify areas for improvement and providing clarity on where to focus. Supporting personal growth and development is exactly what we strive for.

We’re also delighted to know that you’ve had a great experience with evaluagent over the past year—your kind words mean a lot to us!

LD
call agent
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about evaluagent?

it is easy and simple ad very user friendly Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

doesnt allow you to see a preview in work email for busy days Review collected by and hosted on G2.com.

Response from Olly Johnson of evaluagent

Thank you for your review! We're glad to hear that you find evaluagent easy, simple, and user-friendly. It's great to know that the platform is helping you break down your calls effectively.

We appreciate your feedback regarding the lack of a preview in work email for busy days. We’ll take this into consideration for future improvements. In the meantime, if you have any further questions or suggestions, feel free to reach out to us at support@evaluagent.com, and we’d be happy to assist you.

Thanks again for sharing your thoughts!

UD
Benefits Consultant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about evaluagent?

Evaluagent is fairly easy to use and comprehend. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

I don't have any dislikes. The program is really nice! Review collected by and hosted on G2.com.

Response from Olly Johnson of evaluagent

Thank you for your lovely review! 🌟

We’re thrilled to hear that you find evaluagent easy to use and comprehend. Simplicity and user-friendliness are core aspects of our platform, so it’s fantastic to know it’s working well for you.

It’s wonderful that you don’t have any dislikes—feedback like this motivates us to keep delivering the best experience possible!

Thank you again for your kind words. We’re so glad evaluagent is meeting your needs and are always here to support you if you ever have questions or suggestions. 😊

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about evaluagent?

- Easy system to understand, nice graphs to show percentages too Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

Sometimes filtering the Evaluations can be a little bit tricky, however it works and thats what counts Review collected by and hosted on G2.com.

Response from Olly Johnson of evaluagent

Thank you for your review! 🌟

We’re delighted to hear that you find evaluagent easy to use and appreciate the graphs for visualising percentages. Presenting data in a clear and insightful way is a key focus for us, so it’s great to know it’s adding value for you.

We understand that filtering evaluations can sometimes be a bit tricky. Your feedback is important, and we’re always looking to refine the user experience. If you have specific ideas for improvements, we’d love for you to share them in our product portal within the platform.

It’s wonderful to know that evaluagent is helping you improve QA outcomes. Supporting teams to enhance quality and performance is exactly what we aim to achieve!

Thank you again for your feedback—it helps us continue to improve and deliver the best experience for our users. 😊

JP
Team Experience Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about evaluagent?

Evaulagent is a great platform for creating and reviewing evaluations. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

No downsides that I have found. Great platform. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about evaluagent?

I like the simplicity, user interface, and awards system. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

The notifications are somewhat encumbered. Review collected by and hosted on G2.com.

Response from Olly Johnson of evaluagent

Thank you for your review! We're delighted to hear that evaluagent has been a great upgrade for you and that you’re enjoying the simplicity, user interface, and awards system.

We’d love to learn more about your experience with notifications so we can better understand any challenges you're facing. If you’re open to sharing more details, please reach out to us at cx@evaluagent.com—we’d be happy to dive into it with you!

Thanks again for your feedback! 🚀

Verified User in Consumer Services
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about evaluagent?

Easy navigation and understanding of employee reviews. Have never had to reach out to Customer Support when it comes to issues as i've never had any. I frequenty use this application to review my evaluations. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

I don't have anything to dislike. it's great. Review collected by and hosted on G2.com.

Response from Olly Johnson of evaluagent

Thank you so much for your glowing review! We're delighted to hear that you find evaluagent easy to navigate and that it's been a valuable tool in helping you track your performance and areas for improvement. It's fantastic to know you've never had any issues requiring support, and we're glad to hear you're frequently using the platform for evaluations.

We’re always here to ensure you have the best possible experience, and it’s great to see that our platform is meeting your needs. If you ever have any feedback or suggestions in the future, please don’t hesitate to get in touch!

Thanks again for your kind words!

Verified User in Insurance
II
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about evaluagent?

I appreciate how all the data I need is conveniently available in the Evaluagent. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

I don't particularly appreciate that updates are made without prior knowledge. Review collected by and hosted on G2.com.

Response from Olly Johnson of evaluagent

Thank you for your review! 🌟

We’re so pleased to hear that you find evaluagent convenient for accessing all the data you need. Making essential information readily available is a priority for us, and it’s great to see that it’s supporting your work.

Regarding your feedback on updates, we want to reassure you that we always keep our customers informed about releases. You can find detailed information in the release section of our Help Centre, which is a great resource for staying up to date on the latest enhancements.

It’s wonderful to hear that evaluagent is helping you track metrics to enhance your customer service team’s performance. Supporting teams to deliver exceptional service is exactly what we’re here for.

Thank you again for sharing your thoughts—we’re always here to listen and improve! 😊

JN
Sales agent
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about evaluagent?

It is good for evaluating my performance at work . Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

I think it is okay and I trust their judgement Review collected by and hosted on G2.com.

EP
Call Center Agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about evaluagent?

This app helps us identify areas for improvement. With it, we can quickly review our quality audit with our supervisor. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

I believe this app has no drawbacks, as it simplifies tasks and speeds up problem-solving. Review collected by and hosted on G2.com.

Response from Olly Johnson of evaluagent

Thank you so much for your thoughtful review! 😊 It’s fantastic to hear how evaluagent is helping you identify areas for improvement and work effectively with your supervisor to review quality audits. Simplifying tasks and speeding up problem-solving are exactly what we strive for, so it’s wonderful to know the platform is meeting your needs.

We’re also thrilled to hear that evaluagent is helping you enhance your customer service skills—that’s what it’s all about!

If you ever have suggestions or ideas to make things even better, we’d love to hear them.