evaluagent Pros and Cons

Thank you for taking the time to share your feedback about EvaluAgent. We're pleased to hear that you appreciate the ease of access, the simplicity of configuration, and our reporting features.

We are surprised to hear about your experience with our support team, as we pride ourselves on providing excellent customer service. We normally ensure a swift and continuous response, and we would love to resolve any communication issues that have occurred. Also, regarding system availability, we strive to maintain great uptime across all shifts, not just during UK hours—please check our status updates at https://status.evaluagent.com/ for real-time information.

We understand the importance of reliable and functional tools for identifying training opportunities and are concerned about the issues you've experienced with the comments feature. Please reach out to us directly at cx@evaluagent.com so we can address these concerns thoroughly. We would also be happy to arrange calls to discuss how we can better serve your needs and enhance your experience, especially in maximising training opportunities.

Thank you again for your feedback, and we look forward to hearing from you soon to make your experience with EvaluAgent even better.

Thank you for your review! It’s great to hear that evaluagent is helping you stay connected with your company and supporting your ongoing growth.

We appreciate your feedback on the dashboard usability—making sure our platform is as intuitive as possible is always a priority. You’ll be pleased to know that we have some dashboard updates in the works to make the experience even more user-friendly!

Thanks again for sharing your thoughts—stay tuned for more improvements! 🚀

Thank you for your amazing feedback! 😊 It’s fantastic to hear that evaluagent is providing you with valuable insights into your strengths and areas for improvement. We’re so glad you’re enjoying the updates too—keeping things fresh and helpful is a big priority for us!

It’s also wonderful to know you’ve had such a positive experience so far. If you ever have suggestions or ideas to make your experience even better, we’re all ears.

Thank you for your review! 🌟

We’re thrilled to hear that evaluagent makes it easier for you to identify areas of opportunity. Supporting users in recognising and acting on improvement areas is exactly what we aim for.

We appreciate your feedback about the interface and understand how a friendlier design could enhance the experience. If you have specific suggestions, we’d love for you to reach out to us at cx@evaluagent.com so we can better understand your needs and explore improvements.

It’s great to know that evaluagent is helping you with ticket resolution in Zendesk and evaluations in Sift. Thank you for sharing your experience—we’re here to support your continued success! 😊

Thank you for sharing your honest feedback with us.

We’re truly sorry to hear that your experience with evaluagent hasn’t met your expectations. Ensuring fairness and accuracy in QA scoring is extremely important to us, and your concerns about perceived discrepancies are something we take very seriously.

We’d like the opportunity to investigate this further and help resolve these issues. Please reach out to our team at cx@evaluagent.com so we can better understand your specific concerns, including any examples you can share. Our goal is to ensure the platform supports both agents and QA teams effectively.

We’re committed to making evaluagent a tool that enhances accuracy, transparency, and collaboration. Thank you again for bringing this to our attention—we’re here to help improve your experience.