227 Esper Reviews
Overall Review Sentiment for Esper
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1) Easy to configure blueprints
2) Easy to Deploy
3) Professional Onboarding
4) Pricing is very competative
5) Excellent configuration options - Covers pretty much everything Review collected by and hosted on G2.com.
1) A few bugs in the portal. IE. Main map doesn't show all devices and their locations correctly
2) Support and account manager can be slow to respond
3) Better reporting
4) No extra MS Licenses and No Google Workspace Licenses Required Review collected by and hosted on G2.com.
I was able to bring all the phones in and set them up in the span of an afternoon. Review collected by and hosted on G2.com.
It sometimes falls short in the ability to accomplish certain tasks. Review collected by and hosted on G2.com.
Easy to start
Friendly and nice UX
Great flexibility Review collected by and hosted on G2.com.
Cumbersome (but tolerable) blueprints
Streaming from the devices is not always reliable
Debugging and collecting logs could be better
Sometimes device activation just doesn't work Review collected by and hosted on G2.com.
The dashboards and group management makes it easy to get a quick overview of our devices.
Site wide reboots with one button.
Updates can be pushed with minimal down time on the customer. (We are in security so that is a big deal for us)
Remote view and control features make it easy to support customers using our devices.
The reporting graphs are very useful for determinng the cause of issues or even preventing issues in the first place.
The survey requests I mention ease of use, for a technician or anyone with a bit of IT knowledge its very easy to use.
The platform as a whole is very powerful. Review collected by and hosted on G2.com.
I would like a reporting archive of some sort, I simply might not have seen it, but i would like the ability to pull a report on each device to see how it has performed and how the user handled the device over a period of about a month or more.
We have had some of our devices behave strangley , brightness and volume settings change for example without the user making the changes (the settings are locked out of the users reach)
Accessibilty settings are still accessable even when the device is locked out, I understand this is a feature built into the android API but I would like a means of preventing accidental activation of settings like the Narrator funtion for example. Review collected by and hosted on G2.com.
Easy provisioning with QR codes. Great software managementbility with remote screen viewing. Easy to deploy to multiple devices at once. We use it daily to monitor and troubleshoot our devices. Review collected by and hosted on G2.com.
Mobile app for management use would be handy to check in on devices. Review collected by and hosted on G2.com.
Ease of working.
UI is good.
Never seen any kind of bug. Review collected by and hosted on G2.com.
We should have the option to delete queued commands. I have seen like 15-20 commands are in queue due to which the deployment gets delayed. Neither we can delete those commands nor push a fresh one. Review collected by and hosted on G2.com.
