It has been great using the platform to manage over 700 devices. It has been a game changer in our operations monitoring device use in some of the most remote areas in Nepal and Uganda. It is very easy to use Review collected by and hosted on G2.com.
At the moment, there is a disconnect between the application usage information and the core system. it would be great to have a unified platform where you can access the device info and the data platform Review collected by and hosted on G2.com.
226 out of 227 Total Reviews for Esper
Overall Review Sentiment for Esper
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I love the web interface and how easy it is use. Everything just works and I don't have to think about managming my fleet of devices. We use seemless provisoning for even less of a headache. We can ship the device direcetly to a customer without ever having to open the box. Review collected by and hosted on G2.com.
The custom roles can be hard to navigate at times, but with enough trial and error you will get the desired result. Review collected by and hosted on G2.com.
We were evaluating several device management systems for growing business need. Among the final candidates, Esper beat all others in every single aspect in which we evaluated and were interested in. Apart from that, the platform is able to deliver the functionality providing a smooth and straightforward experience.
The setup process was reliably easy and migrating from the trial to the full product was very smooth.
There are two aspects that I'd like to highlight of the product's UX:
The Esper console is very intuitive and straight-forward. This is much appreciated and something we don't take for granted, as many of the alternatives that we tried were seriously playing on another level in this regard.
The Esper provisioning process is as stream-lined as it can be. This is critical, especially for large fleets of devices. Operative costs are greatly optimized when having as little set-up and maintenance as possible as Esper is able to deliver.
I'd strongly recommend Esper for use cases where you want to maintain a fleet of devices, either for internal or external use. Review collected by and hosted on G2.com.
Esper provides a SDK API, which is interesting and appreciated. I'd welcome some of this functionality to be developed into the standard, SDK-less functionality that is able to be delivered with just configuration in the Esper console. Review collected by and hosted on G2.com.
Everything with Esper is just super easy, from setting up to deploying. That is what I like about this software. Review collected by and hosted on G2.com.
I have none so far on my current experience. Review collected by and hosted on G2.com.
Esper is very easy to use. It allows you to control what is on screen for users. It also allows you to be specific to certain users who need a little extra authority to apps and function. it is easy to use for the user and is the perferred method for our plants floor personel. Our company is also going to get esper for other deparments to use for other functions within the plant. Intergrattion and support of the device is exceptional and very simplisting! Review collected by and hosted on G2.com.
esper has so much functionality and support, you really can't improve it. Review collected by and hosted on G2.com.
I think their support has been top notch, and their backend has been pretty straight foward. I went through probably 15 different companies and they by far had the best back end and support. Hope to have a long relationship with this company! Review collected by and hosted on G2.com.
Nothing really so far. Theres a few things they were missing in the back end but theres always a way to make it work. Review collected by and hosted on G2.com.
I do like how you can validate all the hardware information, including networking on the device. The remote connection ability works very well. We have even used it to locate a device that fell on the ramp of the highway buy seeing the closest location, then being able to activate and view the camera to see its position! Review collected by and hosted on G2.com.
Installing apps that update automatically from Google Play is a pain to do. I just deploy apps manually. Review collected by and hosted on G2.com.
The platform is user-friendly, reliable, and has streamlined our device management processes. Even when issues have arisen, the Esper team has been incredibly responsive, resolving concerns quickly and efficiently. Review collected by and hosted on G2.com.
Occasional Bugs: Like any platform, occasional minor glitches or updates may temporarily disrupt functionality, but the team is quick to address these Review collected by and hosted on G2.com.
Easy-to-use dashboard
customer support - especially 1 on 1 with Sudeep
used daily by CX and PMs
APi is great to work with ( integration)
easy to deploy new devices ( implementation) Review collected by and hosted on G2.com.
remote access requires data saver mode
the reporting module is inaccurate ( time delays)
unable to move groups Review collected by and hosted on G2.com.
1) Easy to configure blueprints
2) Easy to Deploy
3) Professional Onboarding
4) Pricing is very competative
5) Excellent configuration options - Covers pretty much everything Review collected by and hosted on G2.com.
1) A few bugs in the portal. IE. Main map doesn't show all devices and their locations correctly
2) Support and account manager can be slow to respond
3) Better reporting
4) No extra MS Licenses and No Google Workspace Licenses Required Review collected by and hosted on G2.com.
