Esker Pros and Cons

The UI is very easy to use and easy to train reviewers/approvers on. Review collected by and hosted on G2.com.

While Esker is willing to make the product do just about anything you want, the more you customize, the higher the price tag. Not only do you pay for the work to customize, but you have to pay for maintenance and support on those customizations - and then when you want to upgrade, they have to do retrofitting to make customizations work in the new version. Would love to see them focus less on custom builds and more on building user-customizable solutions within their product. Review collected by and hosted on G2.com.

Their TermSync software has been very useful when I am needing to work on collections. I have found that the interface is incredibly user friendly and the tools to log calls have been a huge increase over what we previously had. We were able to add our customers contact roles and numbers to Termsync which has made collections even easier. Review collected by and hosted on G2.com.

I don't like that we can't flag an email as high priority when sent through the software like we can when we email through Outlook or another emailing service. Review collected by and hosted on G2.com.

We can setup rules of when to send automatic payment reminders to customers. They are always coming up with new features each month, but outline and explain them easily so it's not overwhelming. Review collected by and hosted on G2.com.

The response time of the website seems slightly slower than other portals I use throughout the day. So not really a fault to Esker/TermSync. Review collected by and hosted on G2.com.

TermSync is a great collections tool. One of it's great features is, you can set up reminders to send out past due reminder letters. This can generate a lot of feed back from your customers as they can just reply to the email. Review collected by and hosted on G2.com.

One thing I don't like is there is no way to high light or bold important details. Review collected by and hosted on G2.com.

The ability to log emails/messages sent to customers as collection calls. As well the capability to allow customers 24/7 access to their account information. Review collected by and hosted on G2.com.

Not being able to delete unused/old customer accounts without contacting a representative Review collected by and hosted on G2.com.

I love that Esker has cut our order entry time by 2/3. We are able to enter more orders in a day while still being able to provide excellent customer service to our customers. Review collected by and hosted on G2.com.

I have not found anything that I dislike. Honestly we love Esker. Review collected by and hosted on G2.com.

I like the organization of invoices. It's nice having them at your fingertips whether they are out for approval or paid. Review collected by and hosted on G2.com.

Sometimes when I enter a new cost center on non-po invoices, the workflow doesn't appear. Review collected by and hosted on G2.com.

Having control of where each invoice is and status Review collected by and hosted on G2.com.

having to correct issues like 1c rounding and Esker selecting wrong vendors ie. Pure Wairarapa Review collected by and hosted on G2.com.

One of the best things about using Esker on Demand is the time savings for the customer service team. It has allowed the team to focus less on order entry and more on creating a customer experience that will help separate our company from the competition. Review collected by and hosted on G2.com.

Working on the SAP platform, it would be helpful if Esker would be able to read customer's POs and change each character to Upper Case in order for SAP to match information. Review collected by and hosted on G2.com.

It makes order entry so quick and easy! I can't believe how much time it has saved our company! Review collected by and hosted on G2.com.

Sometimes the system crashes and does not work properly with our in house application. Review collected by and hosted on G2.com.