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39 Enthu.ai Reviews
Overall Review Sentiment for Enthu.ai
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"Each agent in my team makes almost 1000 calls a month and we used to listen to only a handful of calls earlier due to shortage of time. Enthu gives my supervisors 100% visibility of my calling team and the levels of quality that they are maintaining.
Enthu also saves a lot of time for us. My quality folks evaluate more conversations at the same time while I occasionally pitch in whenever I spot an opportunity. That too without listening to even a single minute, thanks to the AI-generated call summaries and moments that we get on our dashboard." Review collected by and hosted on G2.com.
Nothing that I hate. It's a good product that helps us improve agent quality Review collected by and hosted on G2.com.
The ability that that I don't need to randomly pull out calls for review. Enthu intelligently stacks all the calls against critical call moments and I now pick those calls that matter. Review collected by and hosted on G2.com.
Hard to say. We faced some challenges wrt telephony integration but the team was quick to resolve those. Otherwise, I am pretty happy with the tool. Review collected by and hosted on G2.com.
"Gives me a 360 degree view of my entire voice team. The dashboards offer data at team level and I have the option to drill down to agent/call level analysis. Enthu's evaluation and coaching module is particulary amazing as it generates insights for every single agent, resulting in quick decision making for agent training.
The support is amazingly quick to revert and solve your challenges. " Review collected by and hosted on G2.com.
Hubspot CRM integration workflow didnt work the way we wanted, but the team was quick enough to find a workaround and make it work. Review collected by and hosted on G2.com.
It helps me do my job as a Quality Assurance Specialist, makes it easy for me to capture qualitative and quantitative feedback to determine and analyze the areas that need improvement. The people behind Enthu.ai have always been responsive to any of my concerns or asks. They understand me as a primary user and what we’re trying to do as a company. They always acknowledge and try their best to accommodate our requests, keep us informed of the next steps, and are consistent in asking for feedback. Review collected by and hosted on G2.com.
Not really a dislike, there are just some features that need improvements and their team has been very welcoming of my feedback. They keep on refining the features every month or so, and I am happy about it. Review collected by and hosted on G2.com.
It's so fascinating that a tool like this can capture and analyze hundreds of our calls per day. Such capability is making my work very easy as I can have an idea what are our team's strengths and opportunities at a single glance. Definitely a time-saver!
Not to mention the support we are getting from Enthu Team. They are very responsive and very considerate of our requests. They also pitch in some ideas to further improve how the system can work better on our end. Review collected by and hosted on G2.com.
Sometimes taking a while to load the calls which is pretty understandable considering the number of calls within a specific date range. Review collected by and hosted on G2.com.
Enthu transformed our entire manual operations to automation. We can now track 100% call quality and provide timely feedback to relevant employees. Easy to use and un cluttered UI Review collected by and hosted on G2.com.
Nothing much. I wish they could integrate with our LMS. That way, I could directly assign and track the trainings for my agents. Review collected by and hosted on G2.com.
Tushar makes the entire process so easy! The software is fantastic and easy to use! The scorecards are a great way to help coach your team and improve their abilities. Review collected by and hosted on G2.com.
The sentiments are all based on keywords you select. This can trigger some faulty data. The ability to see the scores on calls quickly makes it super easy to weed through the data though so this is a small issue. Review collected by and hosted on G2.com.
The software helps me have a transparent view of my call center business. Not just that, my clients also have much better visibility of the service I am providing to them, all backed by data and stats. I help my customers gain instant access to all their calls and they can view them at their convenience. This helps me both retain and acquire new customers. Review collected by and hosted on G2.com.
I wish they would've found me sooner. Other than that, they are great. Review collected by and hosted on G2.com.
The onboarding was the best I have ever experienced with any product I have used. The Enthu team made sure we got everyone connected, very hands-on. The product also sees regular feature improvements which is great. Review collected by and hosted on G2.com.
Seems like the process to get Zoom connected to Enthu is a bit complicated, but this is not the fault of the tool, the other tools I tried were just as complicated. Review collected by and hosted on G2.com.
- High levels of accuracy on call transcriptions (primary requirement we had of any service)
- Strong word recognition and tagging tied into custom-built feedback forms make QA more effective
- Quick and effective integrations on all systems we use (we required Aircall and HubSpot integrations)
- Support team and company leadership that helps accommodate one-off requests and bug fixes
- Pricing plan that accommodates large sales team separate from QA staff (i.e. adding QA members is not a tough pricing decision to make)
- Continual upgrades and improvements in the software Review collected by and hosted on G2.com.
- As a newer tech-forward company, some features require ongoing improvements when rolled out or integrations can require some troubleshooting. That said, we have never had an issue that was not quickly resolved, and most problems have resulted from the integration partner, not Enthu. In addition, I prefer the ongoing rollout of features to no new features at all. Review collected by and hosted on G2.com.
