Enthu.ai Reviews & Product Details - Page 2

Enthu.ai allows us to make sure our intake team is hitting their speaking points, while effectively listening to our clients and potential clients. Review collected by and hosted on G2.com.

Being able to have a transcription of each call speeds up the analysis by 50% compated to the recordings from other sources. Their support team makes sure the platform is constantly upgraded. Review collected by and hosted on G2.com.

Providing transcription Review collected by and hosted on G2.com.

Sales agent performance measurement and sales enablement of my team. Enthu helped me understand how my reps are performing, where they are faultering and how I can improve them Review collected by and hosted on G2.com.

It's a wonderful tool to keep the call center agents "on their game". It's easy and does a great job of allowing the agents to listen and learn how to be better at their jobs. Review collected by and hosted on G2.com.

Tushar is an excellent teacher on how to use Enthu. I'm not the most proficient when it comes to computers and technology but Tushar makes is simple and easy to understand. Review collected by and hosted on G2.com.

EnthuAI is extremely powerful. It is intuitive, easy to use and can bring wonderful insights to your business. Review collected by and hosted on G2.com.

We are using it to monitor our customer conversations in our inside sales department. We were missing quite a few conversion metrics in our sales teams and wanted to understand the reasons for the same.

Enthu helps us uncover upsell and cross-sell opportunities and is impacting our revenue numbers. Review collected by and hosted on G2.com.

Initially, I started using Enthu as a note-taker for my business but over time, started using it for other purposes as well. The tool demands some time initially but the RoI of this time investment is huge. My manual tasks have been automated. Review collected by and hosted on G2.com.

Generating transcripts and sharing them with my coachees. Earlier I had to take manual notes and scramble across recordings. Enthu removes all this effort and makes my life very easy. Transcripts are there, call summaries are there too. Plus I can refer through the entire chain of conversation with a particular person. Review collected by and hosted on G2.com.

Leverage the 14 day free pilot Enthu.AI provides. They are probably the only major player that provides a pilot without asking for your credit card. I liked that they believe in showcasing value before asking for money. Tushar and his team worked closely with us even in the pilot phase to showcase the benefits. That made our buying decision very easy and frictionless. Review collected by and hosted on G2.com.

Recording my Zoom conversations, transcriptions, call moments, analysis and quality monitoring. Review collected by and hosted on G2.com.

Its a great tool to save your time, improve the customer experience quality for your team.

If you have voice teams interacting with customers, go for it... I am sure, you will find great insights from these conversations Review collected by and hosted on G2.com.

New agents:

We had an issue with training of our agents especially when they are new.

Onboarding and training them and making them business ready would take us around 60 days.

We wanted to reduce this efforts by providing our agents a self learning opportunity. With Enthu.AI , we can share the best calls which our new agents can listen on their own and train themselves.

Existing team quality improvisation:

Most of the times, my team leader had to barge in the calls for the CX team, and used to train them on an ad-hoc basis (whenever he could catch any gaps during the customer calls)

My agents used to find the trainings more generic, and now we share agent specific gaps using Enthu. My team lead, now also provide personalized insights for training our agents. Review collected by and hosted on G2.com.

People at Enthu are passionate about the work they are doing. The onboarding and continuous support is fantastic, so don't hesitate to ask for help if you feel getting stuck anywhere. Review collected by and hosted on G2.com.

100% visibility into agent conversations. Once single glance and we know how the agents have been handling the day to day conversations. Makes my quality monitoring work way lot faster.

Reporting has become super easy. Earlier, it used to take us anywhere between 90 to 120 minutes to get the KPI numbers.

With Enthu.AI, the same numbers can be tracked in less than 10 secs. We have moved our KPI monitoring from weekly to daily, and this has resulted in significant improvement in SLA adherances. Review collected by and hosted on G2.com.