EngageRocket Reviews & Product Details

Most of the key functions required for automated Surveys and 360s are in place. The support is good. Review collected by and hosted on G2.com.

Some slight enhancements and added flexibility to the reporting functions would be great. Review collected by and hosted on G2.com.

ER's user-friendly platform and the exemplary quality of service rendered by the account servicing manager. Review collected by and hosted on G2.com.

Sometimes we need to wait a bit for the back-end engineers to configure tweaks but that does not happen often and the processing time is always very reasonable. Review collected by and hosted on G2.com.

Setting up employee surveys were never easier - having a questions bank to help you navigate on the attritbutes that is meaningful to the company without having to search high and low for suitably phrased questions. Analytics and the assessment of individual profiles are helpful to not just the employees but also the employer to understand better at an org-wide or individual level.

Support team is always prompt, polite and ever enthusiastic - even under tight timelines and odd questions. We really appreciate their help! Review collected by and hosted on G2.com.

Not a dislike, definitely. But more flexibility in the communications that are to be sent out to employees - templates are helpful but allowing adjustments, where required, can make it better. Also, the ability to preview the communications prior will be very useful to the checking process prior release. Review collected by and hosted on G2.com.

They listen and they understand our People needs. They help us capture the data needed to make better People initiatives. Review collected by and hosted on G2.com.

Honestly, nothing that I can think of for now. Review collected by and hosted on G2.com.

The platform provides a user-friendly dashboard that allows me to view overall engagement scores, performance indicators on factors that drive or influence engagement, including employee Net Promotor Score (eNPS). Apart from displaying data and information gathered from internal company surveys, EngageRocket conducts regular webinars to share data insights across various industries, offering good reference benchmark for me to gauge how my company has performed in relative terms. In addition, EngageRocket has a good team that provided timely support to my queries and requests. Review collected by and hosted on G2.com.

As my company comprises employees from different countires, it would be great if EngageRocket can provide a international language translator function to provide that personal touch and clarity for employees who may not be fully conversant with English. Review collected by and hosted on G2.com.

Its Simplicity and the response of the support team! Review collected by and hosted on G2.com.

Improvements could be made on the report modes to be extracted form the survey engine Review collected by and hosted on G2.com.

Platform is user friendly and for GROW, the leadership statements could be customised in addition the library of questions which are useful. Also, the platform for the various modules provides data and analysis and recommended actions to enable actions to be taken Review collected by and hosted on G2.com.

In addition to onboarding, while it is easy to set up e.g. 360 surveys, it would be possible to provide an option for customers who would like some support to create the surveys in view of time and resources. Also, to enable language translation for the common language e.g. mandarin Review collected by and hosted on G2.com.

Prior appointment of EngageRocket, we have assessed various reputable global providers. Whilst pricing did not differ greatly - EngageRocket stood out from the team, the product and the relevance to business needs. Extremely client centric, and they understand our business and people needs. Not a typical "vendor" in the market.

EngageRocket offerings is tailored for multiple stakeholder - from employees, managers, management and as well as board. Management dashboard is amazing. Most importantly, it is relevant to current market trend/business needs.

Also, their people - Remarkable team (sales team as well as delivery team) - strong technical knowledgable and also with valuable industry insights. And constantly go the extra miles. Review collected by and hosted on G2.com.

Less for my end. I envisage EngageRocket will often face questions from others on "industry norm" data - which I personally do not think this being relevant in an engagement survey.

The key intent for engagement is to ensure we put in place appropriate measures to increase our staff engagement and not to compare how "happy/engage" our staff is compared to other companies. However, this is very often forgotten by many. Review collected by and hosted on G2.com.

EngageRocket provides an effective self-serve solution that allows companies to quickly and effectively get a pulse of their teams. The account managers are top-notch in their speed of response and openness to ideas and solutioning. Review collected by and hosted on G2.com.

As the platform is built-up from scratch, some features were not immediately available. Thankfully, the development team has shown themselves open to ideas and their speed of flexing and adapting new solutions has been helpful in meeting needs. Review collected by and hosted on G2.com.

Their customer service is excellent. I am consistently impressed by how fast, reliable and speedy their customer service is. Yunnie (the project manager I was assigned to) would go the extra mile to help with my issues, clarify concerns and is always one step ahead in considering the needs of our project.

The product is also great, user-friendly and extremely easy to navigate. Review collected by and hosted on G2.com.

We experienced an issue with the timely sending of reports, although I was impressed with the way that episode was handled. Responsibility was taken, senior management was notified and I was left feeling assured that the same thing wouldn't happen again. After all, kinks in the process are unavoidable, but its how its resolved and the quality of open, transparent communication that matters Review collected by and hosted on G2.com.