EngageBay All-in-One Suite Features
What are the features of EngageBay All-in-One Suite?
Platform
- User, Role, and Access Management
- Performance and Reliability
Sales Force Automation
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Desktop Integration
Marketing Automation
- Email Marketing
- Campaign Management
- Lead Management
Customer Support
- Call Center Features
Mobile & Social
- Social Network Integration
Reporting & Analytics
- Reporting
- Dashboards
- Basic Reporting
Email Marketing
- Building and Personalizing Emails
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Technology Glossary Features
View definitions of the features and discover new technology terms.
EngageBay All-in-One Suite Categories on G2
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Platform
Customization | Based on 128 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. | 89% (Based on 128 reviews) | |
Workflow Capability | Based on 127 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. | 88% (Based on 127 reviews) | |
User, Role, and Access Management | Based on 136 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 90% (Based on 136 reviews) | |
Internationalization | Based on 112 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Enables users to view and transact business with the same content in multiple languages and currencies. | 86% (Based on 112 reviews) | |
Sandbox / Test Environments | Based on 106 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment. | 81% (Based on 106 reviews) | |
Document & Content Mgmt. | Based on 109 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files. | 87% (Based on 109 reviews) | |
Performance and Reliability | Based on 129 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. | 90% (Based on 129 reviews) | |
Output Document Generation | Based on 118 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. | 85% (Based on 118 reviews) | |
Customization | Based on 85 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. System provides sufficient customization to meet business requirements | 85% (Based on 85 reviews) | |
Workflow Capability | Based on 75 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. | 86% (Based on 75 reviews) | |
User, Role, and Access Management | Based on 86 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 88% (Based on 86 reviews) | |
Internationalization | Based on 58 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Enables users to view and transact business with the same content in multiple languages and currencies. | 85% (Based on 58 reviews) | |
Sandbox / Test Environments | Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment. 57 reviewers of EngageBay All-in-One Suite have provided feedback on this feature. | 79% (Based on 57 reviews) | |
Performance and Reliability | Based on 70 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. | 90% (Based on 70 reviews) | |
Output Document Generation | Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. 56 reviewers of EngageBay All-in-One Suite have provided feedback on this feature. | 84% (Based on 56 reviews) | |
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. 20 reviewers of EngageBay All-in-One Suite have provided feedback on this feature. | 89% (Based on 20 reviews) | |
Customization | Based on 25 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 85% (Based on 25 reviews) | |
User, Role, and Access Management | Based on 26 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 90% (Based on 26 reviews) | |
Integration | Based on 19 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality | 89% (Based on 19 reviews) | |
Reporting | Based on 25 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress | 88% (Based on 25 reviews) | |
Dashboards | Based on 29 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance | 85% (Based on 29 reviews) |
Sales Force Automation
Contact & Account Management | Based on 141 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts. | 92% (Based on 141 reviews) | |
Partner Relationship Mgmt. (PRM) | Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information 121 reviewers of EngageBay All-in-One Suite have provided feedback on this feature. | 87% (Based on 121 reviews) | |
Opportunity & Pipeline Mgmt. | Based on 140 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. | 88% (Based on 140 reviews) | |
Task / Activity Management | Based on 144 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities. | 89% (Based on 144 reviews) | |
Territory & Quota Management | Based on 113 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Assign and manage sales quotas and territories. Track progress against quotas. Change as needed. | 85% (Based on 113 reviews) | |
Desktop Integration | Based on 130 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration. | 87% (Based on 130 reviews) | |
Product & Price List Management | Based on 111 EngageBay All-in-One Suite reviews. Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system. | 86% (Based on 111 reviews) | |
Quote & Order Management | Based on 106 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts. | 89% (Based on 106 reviews) | |
Customer Contract Management | Based on 120 EngageBay All-in-One Suite reviews. Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution. | 90% (Based on 120 reviews) |
Marketing Automation
Email Marketing | Based on 143 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders. | 94% (Based on 143 reviews) | |
Campaign Management | Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time. This feature was mentioned in 139 EngageBay All-in-One Suite reviews. | 92% (Based on 139 reviews) | |
Lead Management | Based on 140 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification. | 92% (Based on 140 reviews) | |
Marketing ROI Analytics | Based on 125 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Enables analysis of effectiveness of an organizations various marketing activities | 88% (Based on 125 reviews) |
Customer Support
Case Management | See feature definition | Based on 125 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Tracks issues/help requests reported by customers through the resolution process. | 86% (Based on 125 reviews) |
Customer Support Portal | Based on 122 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base. | 91% (Based on 122 reviews) | |
Knowledge Base | Based on 124 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. | 90% (Based on 124 reviews) | |
Call Center Features | Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management. This feature was mentioned in 134 EngageBay All-in-One Suite reviews. | 87% (Based on 134 reviews) | |
Support Analytics | Based on 118 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Enables analysis of customer support activities to optimize customer support professionals, processes and tools. | 90% (Based on 118 reviews) |
Integration
Data Import & Export Tools | Based on 123 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Ability to input, modify and extract data from the application in bulk through a structured file. | 90% (Based on 123 reviews) | |
Integration APIs | Based on 119 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. | 87% (Based on 119 reviews) | |
Breadth of Partner Applications | Based on 109 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. | 84% (Based on 109 reviews) | |
Data Import & Export Tools | Based on 77 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Ability to input, modify and extract data from the application in bulk through a structured file. | 86% (Based on 77 reviews) | |
Integration APIs | Based on 69 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. | 85% (Based on 69 reviews) | |
Breadth of Partner Applications | Based on 62 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. | 80% (Based on 62 reviews) |
Mobile & Social
Social Collaboration Features | Based on 123 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone | 86% (Based on 123 reviews) | |
Social Network Integration | Based on 135 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. | 86% (Based on 135 reviews) | |
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. This feature was mentioned in 113 EngageBay All-in-One Suite reviews. | 87% (Based on 113 reviews) |
Reporting & Analytics
Reporting | Based on 132 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports. | 88% (Based on 132 reviews) | |
Dashboards | Based on 141 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance | 89% (Based on 141 reviews) | |
Forecasting | Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. This feature was mentioned in 115 EngageBay All-in-One Suite reviews. | 86% (Based on 115 reviews) | |
Basic Reporting | Based on 132 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Access pre-built and custom reports and dashboards to measure leads by source/campaign/month, email performance, landing page performance, and web and social activity. Create report subscriptions that can automatically send updates to your team and executives. | 86% (Based on 132 reviews) | |
Web Analytics | Based on 119 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Track which pages prospects and customers visit and how often they come back. Capture the history in database for lead scoring and sales intelligence. Use anonymous company look-up to identify anonymous visitors. Send alerts to sales reps of which of their prospects and customers web activity. | 82% (Based on 119 reviews) | |
ROI Analytics | Based on 96 EngageBay All-in-One Suite reviews. Measure leads, prospects generated, pipeline, revenue, investment, and ROI by marketing channel or program. The result is that you can see which marketing investments are generating the greatest return and get visibility into how marketing budget should be allocated going forward. | 79% (Based on 96 reviews) | |
Revenue Analytics | Based on 91 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Analyze how leads flow through the funnel by measuring stage to stage conversion rates and velocity. Allocate pipeline and revenue credit among all the marketing activities that have successfully touched an opportunity as it moves through the pipeline. | 79% (Based on 91 reviews) | |
SEO / Keyword Analytics | As reported in 77 EngageBay All-in-One Suite reviews. Monitor and track how you rank for relevant keywords on major search engines and compare your overall performance to competitors. | 84% (Based on 77 reviews) |
Email Marketing
Building and Personalizing Emails | Based on 131 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Create and design emails with an editor; manage templates; personalize dynamically | 89% (Based on 131 reviews) | |
Sending Outbound Emails | Based on 114 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Create targeted lists, schedule and manage bulk email sending. | 90% (Based on 114 reviews) | |
Manage Email Deliverability | Based on 118 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Ensure inbox delivery. Includes opt-in management, bounce handling, unsubscribe processing, suppression lists, email preview, spam checking, link validation, and delivery monitoring. | 90% (Based on 118 reviews) | |
Automated Email Responses | Based on 122 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Set up automated nurturing emails based on events, online activities, and lead scores | 90% (Based on 122 reviews) |
Online Marketing
Landing Pages and Forms | Based on 120 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Build customized landing pages and lead capture forms for specific marketing campaigns to maximize conversion and to capture the right qualifying information. | 87% (Based on 120 reviews) | |
Dynamic Content | Based on 111 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Dynamically customize emails, forms, and landing pages for specific segments of customers and prospects. | 85% (Based on 111 reviews) | |
A/B Testing | Based on 98 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Test alternate versions of emails, landing pages, and forms. Learn what works, maximize response rates, and increase conversion. | 88% (Based on 98 reviews) | |
Mobile Optimized | Based on 123 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Support mobile-optimized emails, online forms, and landing pages. | 85% (Based on 123 reviews) | |
Search Tracking and Optimization | Based on 98 EngageBay All-in-One Suite reviews. Track performance of keywords and links in major search engines. Measure search rankings and performance. Improve page-level SEO with tools to diagnose and improve page performance. Integrate with Google AdWords. | 85% (Based on 98 reviews) |
Lead Management
Marketing Lead Database | Based on 118 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. A marketing lead database is the system of record for your most important marketing asset: your leads and contacts. Includes a view of all marketing interactions between each prospect and your company, including website visits, email clicks, scoring changes, and data updates/history. | 89% (Based on 118 reviews) | |
Data Quality Management | Based on 101 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Data quality consists of deduplication, cleansing, and appending your marketing database. | 88% (Based on 101 reviews) | |
Segmentation | Based on 108 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Segment your database and build list of target leads and contacts. Filter on demographic and company attributes (title, company size, location) as well as behavioral filters and CRM information. | 88% (Based on 108 reviews) | |
Lead Scoring and Grading | Based on 101 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Automatically qualify and score leads based on demographics as well as prospect online behaviors, including recency and frequency. Assign your own weights to determine lead scores for prioritization. | 87% (Based on 101 reviews) | |
Lead Nurturing | Based on 111 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Automate drip marketing campaigns that send relevant messages over time, based on prospect behaviors and pre-defined campaign steps. | 88% (Based on 111 reviews) | |
Online Behavior Tracking | Track which emails a prospect opens and clicks, what web-pages they visit, what keywords they use, even what they say on social networks. This feature was mentioned in 102 EngageBay All-in-One Suite reviews. | 83% (Based on 102 reviews) | |
Automated Alerts and Tasks | Based on 101 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Create tasks automatically and provide real-time sales alerts over email, RSS or mobile device. | 88% (Based on 101 reviews) | |
CRM Lead Integration | Based on 111 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Sync lead, contact, account, and opportunity information with your CRM system. | 89% (Based on 111 reviews) |
Campaign Management
Program Management | See feature definition | Based on 98 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Manage marketing campaigns and programs across multiple channels, including online ads, video campaigns, mobile, virtual events, and social media. Create and optimize program assets such as landing pages, emails, campaigns, and lists. Track program objectives, results, and costs to assess the program ROI. | 84% (Based on 98 reviews) |
Event / Webinar Marketing | Based on 101 EngageBay All-in-One Suite reviews. Streamline the entire event process, including personalized invitations, registration, reminders, and post-event follow-up. Integrate with online meeting tools like WebEx, Adobe Connect, GoToWebinar. | 85% (Based on 101 reviews) | |
Calendaring | Based on 110 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Maintain a marketing calendar across multiple groups. Manage the calendar for the entire marketing department, from promotions to content to PR. | 87% (Based on 110 reviews) | |
Budgeting | As reported in 83 EngageBay All-in-One Suite reviews. Manage all aspects of marketing investments, including assigning top-down budgets to various groups and divisions, planning marketing spending across programs, tracking open-to-spend, ensuring budget compliance, coordinating work-flows and permissions, and reconciling plans with actual invoices. | 81% (Based on 83 reviews) |
Social
Social Listening | Based on 87 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Monitor what leads and contacts say on sites such as Facebook, Twitter, YouTube, LinkedIn, blogs, and online communities. Incorporate into your lead and customer DB and use social insights to segment prospects. Trigger campaigns, and update lead scores. | 84% (Based on 87 reviews) | |
Social Sharing | Based on 92 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Add intelligent social share buttons to your campaigns and content. Track who is sharing your content and driving conversions. | 81% (Based on 92 reviews) | |
Social Campaigns | Based on 92 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Schedule automated posts to one or more social accounts; use or integrate with URL shortening services; and measure likes, comments, replies, and retweets. | 82% (Based on 92 reviews) | |
Social Media Engagement | Based on 92 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Social apps including polls, sweepstakes, and referral programs can enhance audience engagement. Include these on your website, landing pages, Facebook pages, and emails. | 81% (Based on 92 reviews) | |
Social Media Advertising | Based on 97 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Amplify brand and community stories; Reach customers by social profile and activity; Optimize social ad campaigns in real-time | 82% (Based on 97 reviews) |
Ticket and Case Management
Ticket Creation User Experience | Based on 17 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket | 93% (Based on 17 reviews) | |
Ticket Response User Experience | Based on 18 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response | 96% (Based on 18 reviews) | |
Workflow | Based on 17 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions | 90% (Based on 17 reviews) | |
Automated Response | Based on 17 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply | 91% (Based on 17 reviews) | |
SLA Management | See feature definition | Based on 12 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs) | 96% (Based on 12 reviews) |
Attachments/Screencasts | Based on 14 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions | 95% (Based on 14 reviews) | |
Ticket Collaboration | Based on 14 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives | 99% (Based on 14 reviews) | |
Customer/Contact Database | Based on 20 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Central repository for account and contact information | 97% (Based on 20 reviews) |
Communication Channels
Customer Portal | Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents This feature was mentioned in 17 EngageBay All-in-One Suite reviews. | 95% (Based on 17 reviews) | |
Email to Case | Based on 17 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | 96% (Based on 17 reviews) | |
Live Chat Support | Based on 18 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live | 91% (Based on 18 reviews) | |
Social Media Integration | Based on 16 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks | 90% (Based on 16 reviews) | |
Voice | As reported in 13 EngageBay All-in-One Suite reviews. Make and receive calls directly in the application. Track and record calls for analysis. | 86% (Based on 13 reviews) |
Analytics
Open Rates | Based on 88 EngageBay All-in-One Suite reviews. Records the rate at which emails are opened. | 90% (Based on 88 reviews) | |
Link Activity | Records the rate at which links in emails are followed. This feature was mentioned in 83 EngageBay All-in-One Suite reviews. | 89% (Based on 83 reviews) | |
Attachment Activity | Records the rate at which email attachments are opened or downloaded. This feature was mentioned in 70 EngageBay All-in-One Suite reviews. | 87% (Based on 70 reviews) | |
Reporting and Analytics | Provides reporting and analytics tools to quantify the results of the experiment. This feature was mentioned in 13 EngageBay All-in-One Suite reviews. | 83% (Based on 13 reviews) | |
Heatmaps | Provides heatmap functionality to assess what parts of the website visitors are engaging with most. This feature was mentioned in 11 EngageBay All-in-One Suite reviews. | 68% (Based on 11 reviews) |
Customizations
Email Platform Integration | Syncs information from other software such as contacts, emails and calls to reduce manual data entry. 78 reviewers of EngageBay All-in-One Suite have provided feedback on this feature. | 89% (Based on 78 reviews) | |
Email Scheduling | Allows administrators to schedule out emails in advance. 87 reviewers of EngageBay All-in-One Suite have provided feedback on this feature. | 91% (Based on 87 reviews) | |
Notifications | Reminds administrators to follow-up on emails based on pre-set reminders. 85 reviewers of EngageBay All-in-One Suite have provided feedback on this feature. | 90% (Based on 85 reviews) | |
Email Categorization | Allows for the categorization of emails. This feature was mentioned in 77 EngageBay All-in-One Suite reviews. | 91% (Based on 77 reviews) | |
Templates | Based on 90 EngageBay All-in-One Suite reviews. Allows for the creation of templates for frequently-sent emails. | 88% (Based on 90 reviews) |
Page Customization
Drag and Drop | Based on 35 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Allows users to drag and drop items and content to customize their site's look. | 88% (Based on 35 reviews) | |
Templates | Based on 35 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Provides ready-made templates for simplified landing page creation. | 80% (Based on 35 reviews) | |
Advanced Customization | Based on 33 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Allows users to edit a page's HTML or CSS code, or add custom code. | 79% (Based on 33 reviews) | |
Content Library | Based on 33 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Allows users to upload and manage content such as photos, videos, and audio. | 79% (Based on 33 reviews) |
Page Optimization
A/B Testing | Based on 30 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Enables users to test changes to a page by administering the change to a portion of visitors and measuring conversion. | 77% (Based on 30 reviews) | |
Mobile Responsive | Based on 34 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Creates mobile responsive pages for optimized viewing on mobile devices. | 76% (Based on 34 reviews) | |
Web Analytics | Based on 29 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Gives users insight into unique pageviews, conversions, visitor location and device type, etc. | 78% (Based on 29 reviews) | |
SEO | Optimizes content to increase search engine result rankings. 28 reviewers of EngageBay All-in-One Suite have provided feedback on this feature. | 76% (Based on 28 reviews) |
Integrations
E-Commerce Integration | Based on 24 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Integrates with e-commerce platforms. | 80% (Based on 24 reviews) | |
Email Marketing Integration | Based on 30 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Integrates with email marketing providers to share captured lead data. | 90% (Based on 30 reviews) | |
Domain Integration | Based on 32 EngageBay All-in-One Suite reviews and verified by the G2 Product R&D team. Allows companies to connect landing pages to their existing domain. | 87% (Based on 32 reviews) |
Customization
Custom Fields | Allows users to add custom fields to forms that aren't already on the templates 25 reviewers of EngageBay All-in-One Suite have provided feedback on this feature. | 87% (Based on 25 reviews) | |
Conditional Logic | Enables forms to hide or show certain fields based on respondents' answers 27 reviewers of EngageBay All-in-One Suite have provided feedback on this feature. | 81% (Based on 27 reviews) | |
Multi-page Forms | Allows users to create forms with more than one page This feature was mentioned in 22 EngageBay All-in-One Suite reviews. | 77% (Based on 22 reviews) | |
Design | Based on 28 EngageBay All-in-One Suite reviews. Gives users the ability to customize the design of forms (e.g. logo, brand colors, fonts, etc.) | 83% (Based on 28 reviews) |
Additional Functionality
Embedded Forms | Enables forms to be embedded onto a website without having to create code from scratch This feature was mentioned in 28 EngageBay All-in-One Suite reviews. | 89% (Based on 28 reviews) | |
Offline Capability | Can used without an internet connection This feature was mentioned in 18 EngageBay All-in-One Suite reviews. | 68% (Based on 18 reviews) | |
Notifications | Based on 26 EngageBay All-in-One Suite reviews. Sends notifications when a completed form is recieved | 90% (Based on 26 reviews) | |
Payments | Contains integrations with payment processors, enabling users to accept payments through forms This feature was mentioned in 18 EngageBay All-in-One Suite reviews. | 75% (Based on 18 reviews) | |
Mobile Forms | Based on 30 EngageBay All-in-One Suite reviews. Allows users to build, distribute and access forms from a mobile device | 84% (Based on 30 reviews) |
Experimental Design
Multivariate testing capacities | Based on 11 EngageBay All-in-One Suite reviews. Allows for the testing of multiple variables at a time during a single test. | 68% (Based on 11 reviews) | |
Concurrent Testing | Allows multiple experiments to be deployed simultaneously. | Not enough data | |
Mobile Testing | Allows mobile web pages to be tested during A/B experiments. | Not enough data |
Computing
WYSIWYG | Based on 10 EngageBay All-in-One Suite reviews. What You See is What You Get (WYSIWYG) features allow the editing of web pages without HTML. This means you can directly edit pages with images and text without any coding. | 85% (Based on 10 reviews) | |
AI/Machine Learning | As reported in 10 EngageBay All-in-One Suite reviews. Uses algorithms and continuous data entry to enable the technology to develop insights and optimize testing. | 63% (Based on 10 reviews) | |
Little to No Coding | Requires little to no knowledge of coding. Usually this means it comes with prewritten code. 13 reviewers of EngageBay All-in-One Suite have provided feedback on this feature. | 88% (Based on 13 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. 73 reviewers of EngageBay All-in-One Suite have provided feedback on this feature. | 88% (Based on 73 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 36 EngageBay All-in-One Suite reviews. | 84% (Based on 36 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 12 EngageBay All-in-One Suite reviews. | 78% (Based on 12 reviews) |
