EMP Trust HR Pros and Cons

When you have a question EMP Trust HR is right on it, they respond in a timely manner which really alleviates fear of missed deadlines and requests. Review collected by and hosted on G2.com.

There is nothing that we dislike about using them. Review collected by and hosted on G2.com.

Being able to obtain an electronic I9 form for our employees in a quick secure efficient manner. Review collected by and hosted on G2.com.

The viewing of the invitations for updating I9 forms for employees that have expiring documents. Review collected by and hosted on G2.com.

Willingness to innovate and change through different enhancement requests for our organization. Review collected by and hosted on G2.com.

Sometimes it's hard to get a hold of someone if you need an urgent response. Review collected by and hosted on G2.com.

We are very happy with their service, they answer any issues promptly. Customer service has been great. The staff has been quick to respond and develop a resolution to the problem. Phillip Santo's training was very good. Review collected by and hosted on G2.com.

Nothing. Everything is great. they resolve any issues quickly. Review collected by and hosted on G2.com.

We love the customer service that this company provides for our associates. Review collected by and hosted on G2.com.

We don't have any complaints! Every time we have an issue, they address it right away. Review collected by and hosted on G2.com.

Ease of use for new hires, customer service Review collected by and hosted on G2.com.

None at the moment.

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N Review collected by and hosted on G2.com.

Very friendly program for our new hires to navigate. Review collected by and hosted on G2.com.

New hires have a problem completing the new w-4 forms. May need to design a form that ask all the questions, then takes the answers and does an auto fill. Review collected by and hosted on G2.com.

The ability to embed links & videos, create custom forms and split policy signatures one by one Review collected by and hosted on G2.com.

The fact that support needs to do everything. Not great support-especially with policy updates and other technical issues Review collected by and hosted on G2.com.

Ease of use and how easy it was to add custom pages, policy notices and sign off. The electronic i-9 and e-verify with support for remote hires is a big plus. We also like the integration to our payroll provider ADP so we do not have to re-key information and the remote hire options. The onboarding portal is a great addition to making our new hires understand our culture and tasks to complete during this pandemic.

The customer service team including Liz, Sarah and Philip has been great to work with and always very helpful. Review collected by and hosted on G2.com.

Which we could do our own custom reports and more dashboards. Everything else is good Review collected by and hosted on G2.com.

Emp Trust have a very user friendly platform and dashboard. They also provide excellent customer support with a fast response time. Review collected by and hosted on G2.com.

No negative issues at all. I have not encountered any issue that was not resolved satisfactorily. Review collected by and hosted on G2.com.