Top Rated EdgeTier Alternatives
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5.0 out of 5
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ME
Mabrouka E.
Customer Support & KYC Team Leader
Small-Business(50 or fewer emp.)
What do you like best about EdgeTier?
Love how it is very user friendly and easy to get used to. It's helps conducting better reviews for your customer support team in order to further devlop the team and the customer experience. Love how EdgeTier are open for suggestions to add new features and further develop the tool. Review collected by and hosted on G2.com.
What do you dislike about EdgeTier?
Overall, I don't see any disadvantage of using this tool, as it is simply a great tool to have. Review collected by and hosted on G2.com.
1 out of 2 Total Reviews for EdgeTier
4.5 out of 5
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CB
Charles B.
CS Quality Manager
Enterprise(> 1000 emp.)
What do you like best about EdgeTier?
What I appreciate most about Edgetier is the tailored nature of their solutions, coupled with the ease of use. Their team is highly responsive and receptive to our recommendations, making the collaboration seamless and productive. Review collected by and hosted on G2.com.
What do you dislike about EdgeTier?
Some features could be improved, such as anomaly alerts and custom reports. Review collected by and hosted on G2.com.
There are not enough reviews of EdgeTier for G2 to provide buying insight. Below are some alternatives with more reviews:
1
JustCall
4.3
(2,085)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface.
Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations.
Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights.
Top JustCall features to watch out for:
★ Inbound & outbound calling
★ Send & receive SMS & MMS
★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer)
★ SMS Workflows & Bots
★ Multi-level IVR
★ Real-time agent assist
★ AI-powered SMS Copilot
★ AI coaching
★ Sentiment analysis
★ AI call scoring
★ Live call monitoring
★ Shared WhatsApp inbox
★ Automatic call distribution
★ Business phone numbers in 70+ countries
2
Sprinklr Service
4.3
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Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
3
Gryphon.ai
4.1
(431)
Gryphon automatically captures and analyzes all sales activity from any phone and turns it into actionable insight. Understand the behaviors that get results with 100 % accuracy through real time visibility into your rep’s phone -based activity from any location. Our targeted speech analytics identifies the techniques and phrases used by your top performers allowing sales leaders to raise the performance of every rep on their team.
4
Salesforce Service Cloud
4.4
(5,607)
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
5
Birdeye
4.7
(3,148)
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
6
LiveAgent
4.5
(1,509)
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
7
CallRail
4.6
(1,509)
CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.
8
Genesys Cloud CX
4.3
(1,396)
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
9
Invoca
4.5
(919)
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components:
• Call tracking, featuring the most actionable online-to-offline attribution data
• Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs
• Call management, featuring easy-to-configure conversational IVRs and intelligent call routing
Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
10
Balto
4.8
(552)
Balto connects contact center agents with AI to enable better conversations that deliver results.
