EdAssist Reviews & Provider Details

Before you spend your money on anything, get them to give you EXPLICIT written information on what they need to be reimbursed. I paid for training and a certification test, both of which my company said would be reimbursed to me. I've given EdAssist proof that I passed the cerfitication test and have my certification now. I've given them receipts that I paid for the training and the certification test, and they told me receipts aren't proof that I actually paid for it. They need to see proof that I paid. So I sent them a redacted credit card receipt as proof that I paid, and they said they aren't PCI-DSS certified so they can't accept credit card receipts even if they're redacted. I said I understand, but then asked them to tell me what they want. I have receipts, the certification, and my credit card statement, if none of that is valid proof, then what is valid proof? It's been a month and they've haven't responded to my question. Review collected by and hosted on G2.com.

EdAssist is supposed to be a reimbursement program for certifications and school. It hasn't been a benefit to me so far. Review collected by and hosted on G2.com.

Make sure to stress to your employees that they will have help in navigating their benefits if they are having a difficult time and have printouts with walkthroughs. This is something that my company had offered when I'd applied and had appreciated it, as there was a lot to look through and consider as far as my benefits and access to services went upon onboarding with Bright Horizons. Review collected by and hosted on G2.com.

All of my benefits as an employee were pretty well organized in one place. Though sometimes verbiage could be a bit confusing at times and I felt there were moments I was spending more time than necessary to find things, it does look clean and organized once obtained. When an employee for BH is in need of information about their benefits, it's for the most part all in one place. This makes it easier than finding the time to just call and wait to talk with someone who has the information for you, especially if you have a very busy work/life schedule which a lot of us do in the field. Review collected by and hosted on G2.com.

EdAssist is solving the problem of encouraging and offering a platform for Employers to incentivise further education. However EdAssist does their best to not honored their end of the deal. Review collected by and hosted on G2.com.

They seem to intentionally delay payments for tuition reimbursement, always needing another detail they didn't ask for previously. Every interaction takes weeks, so tuition payments wind up taking months. Really annoyed that our university decided to use them for tuition disbursements. Review collected by and hosted on G2.com.

In theory, the benefit is that they will streamline tuition payments. Unfortunately, that's not what's happening in reality. Review collected by and hosted on G2.com.

The entire experience is not customer-centric. They do not care about their end-user and they clearly do not have internal processes that are clear to their own employees. Review collected by and hosted on G2.com.

I am trying to resolve and be reimbursed for my 3.8 GPA at a top 20 business school, but I have yet to be reimbursed. Review collected by and hosted on G2.com.

They are interested in wearing you down so much that it starts to seem worth it to simply give up on claiming the benefits. Review collected by and hosted on G2.com.

Count on an uphill battle Review collected by and hosted on G2.com.

Reveals how sad humanity can be. Review collected by and hosted on G2.com.

The interface is terribly unfriendly. Fees cannot be organized in a logical way, and tuition and technology fees have to be listed under a course as if they were "course related," though they are not listed as such by the university. This has caused much confusion. Often times, reimbursement filings are rejected because of personal preferences on the end of the EdAssist employees. If they don't understand a particular receipt or bill, it is sent back, adding days to the process. Explanations on how to claim fees are unclear and difficult to locate on the website. Response time is also often slow, taking up to a week in some cases. Review collected by and hosted on G2.com.

Read the fine print, ask lots of questions, and adequately train your employees before implementing this software. Expect delays and complications with applications and approvals. Once the approval goes through, though, the payment process is smooth. Review collected by and hosted on G2.com.