Ecom Express Pros and Cons

I am working in my company's logistical operations segment and where timely delivery of couriers and other products are very necessary.

I am using Ecom express services and it is cost efficient vendor that we have onboarded. Review collected by and hosted on G2.com.

The few things that I believe Ecom express can work upon is their delivery staff. Sometimes, The delivery guy's rude behavior and asking customer to come to his location is something that they can work upon. Review collected by and hosted on G2.com.

Nothing, most pathetic courier service provider Review collected by and hosted on G2.com.

I used their service for sending few parcels for my business, the experience was really pathetic.

Late pickups, holding shipments in the delivery center, not delivering, damaging shipments etc. Review collected by and hosted on G2.com.

I would like fastest delivery and in time delivery the products and online also we track our orders Review collected by and hosted on G2.com.

Some times the product or damage like some scratches on the product and service providers also some times didn't order intime Review collected by and hosted on G2.com.

I have used Ecom Express several times to send and receive products. The best part about Ecom Express is no matter how far the destination is; the delivery is ensured in 3- business days.

Also, the cost is quite fair for domestic shippings. Review collected by and hosted on G2.com.

It is sometimes complicated for the users if they miss their username; they cannot reset their password using email or mobile. They have to browe all the emails and inboxes to track the login credentials, especially their web interface. Review collected by and hosted on G2.com.

As I personally used Ecom Express I found that it provides a range of benefits for businesses that use their logistics and delivery services, such as:

Ecom Express specializes in last-mile delivery, which is the final leg of the delivery journey from the distribution center to the customer's doorstep. This ensures that customers receive their orders quickly and efficiently.

It has a wide network of delivery points across India, allowing it to deliver to customers in remote and hard-to-reach areas.

It also offers cash on delivery (COD) services, which allows customers to pay for their orders when they receive them.

Ecom Express also offers reverse pickup services, allowing customers to return or exchange orders easily. This can improve customer satisfaction and reduce costs for businesses.

Real-time tracking for all deliveries allows customers to track the status of their orders and businesses to monitor their logistics operations.

And the last but not the least it has a dedicated customer service team to help with any queries or issues that may arise during the delivery process. Review collected by and hosted on G2.com.

Like any company, Ecom Express may have some drawbacks or areas of improvement. Some potential disadvantages I experienced of using their services include:

Ecom Express primarily operates in India, meaning businesses outside of India may not be able to use their services.

Ecom express is majorly focused on high volume, low value segment, which means their service may not be well suited for businesses that ship high value or bulky items.

Some of our customers also reported issues with delivery personnel not showing up on time or delivering items in poor condition.

Startups may find the cost of using Ecom Express's services high. Review collected by and hosted on G2.com.

I like that Ecom Express is reliable and efficient in delivering packages. Their wide coverage area and prompt delivery are also great features. Additionally, their tracking system is user-friendly, which makes it easy for customers to track their packages. Review collected by and hosted on G2.com.

In some cases, I got a delayed delivery, and I've heard some other cases where packages were mishandled.

Can also improve on providing better customer service. Review collected by and hosted on G2.com.

I have used Ecom Express for my Small term Business. As a customer, we can also track the shipping orders. It can be also targeted small to large businesses. It HAS spread widely overly India which has enabled it to reach out to a large group of audience. I also found the tracking the delivery very effective. Review collected by and hosted on G2.com.

The shipping part can be handled in a more effective way. Sometimes the package may have torn or damaged, It would be better if they check if before giving it to the customer. Review collected by and hosted on G2.com.

I recently ordered a laptop from ecommerce website and the package is delivered by Ecom express and the package is not damaged and the delivery is on time and the delivery person was also very nice and the tracking system is also very good. Review collected by and hosted on G2.com.

Its not famous among ecommerce websites and very few ecommerce websites use ecom express . Main thing i don't like about them is thier security service because they even don't ask OTP while delivering package . Review collected by and hosted on G2.com.

I like how it is very cheap compared to its competitors and it is very easy to book a shipment on it and link various channels as well, including both Offline and Online Review collected by and hosted on G2.com.

Delivery time and shipment handling are terrible; often, customers have reported the product has been damaged during the shipping process, which is a big negative for me. Review collected by and hosted on G2.com.