Ecom Express Features
What are the features of Ecom Express?
Dispatching
- Auto dispatch
- Order management
Customer portal
- Status updates
- Real-time driver tracking
- Customer feedback
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Ecom Express Categories on G2
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Dispatching
Route optimization | Creates the most efficient route for users taking into account location, traffic and other factors | Not enough data | |
Auto dispatch | Automates delivery assignments by quickly assigning deliveries based on customer demand 10 reviewers of Ecom Express have provided feedback on this feature. | 75% (Based on 10 reviews) | |
Order management | Based on 10 Ecom Express reviews. Allows fleet managers to automatically adjust deliveries based on new customer orders. | 82% (Based on 10 reviews) |
Customer portal
Status updates | Provides customers with live status updates on the ETA of a delivery This feature was mentioned in 10 Ecom Express reviews. | 77% (Based on 10 reviews) | |
Real-time driver tracking | Based on 10 Ecom Express reviews. Provides customers with live driver locations in order to better track their shipments | 73% (Based on 10 reviews) | |
Customer communication | Allows customers to call or message thier driver. | Not enough data | |
Customer feedback | Based on 10 Ecom Express reviews. Allows customers to quickly review and rate thier customer experience | 70% (Based on 10 reviews) | |
Delivery customization | Allows customers to choose a time window that they would like thier delivery to arrive | Not enough data |
Reports
Delivery metrics | Provides metrics on deliveries such as distance traveled, on-time rates and feedback scores | Not enough data | |
Heat maps | Provides users with tools to idnetify where the most deliveries are taking place which can better inform delivery planning | Not enough data | |
Driver rating | Provides reports on driver ratings which allows fleet managers to make more informed decisions for promotions | Not enough data |
Driver tools
Delivery rescheduling | Allows drivers to automatically reschedule deliveries on the occurence that the recieivng party is not home | Not enough data | |
Proof of delivery | Provides drivers with tools for electronic proof of delivery including timestamps, signatures and point of sale tools | Not enough data | |
Onboarding | Provides new drivers with interactive training which allows them to onboard quicker. | Not enough data | |
Adaptive deliveries | Provides tools to automatically update deliveries based on customer interaction or traffic conditions. | Not enough data |
