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EchoInk Reviews & Product Details

Inkling has joined forces with Echo360 to revolutionize learning, enhancing educational experiences for frontline workers, students, and learners worldwide. Inkling is an employee enablement platform that transforms the way organizations engage and motivate their frontline workers by digitizing training & knowledge at the speed of work. We drive better performance in today’s dynamic business environment by delivering an innovative content authoring & distribution experience that enables employees to serve your customers, your way, every day. This shifts the learning model for frontline workers from teach, study, test to find, learn, and do. Inkling’s portfolio of solutions has proven to reduce costs and employee turnover while increasing revenue, employee engagement, and customer satisfaction.

Seller

Echo360

Discussions

EchoInk Community

Languages Supported

Arabic, Czech, German, Greek, English, Estonian, French, Hebrew, Hindi, Croatian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

Evan Bedell

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

25 months

View More Pricing Information

Top-Rated Alternatives

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EchoInk Media

Put what your business knows in the hands of your workforce with rapid content authoring. Reduce development time up to 60%, while (instead of by) reducing training costs.

Deliver engaging, mobile learning content that people want to use on their mobile device, anytime they want. Replace traditional classroom teach study test learning with operational find, learn and do knowledge on the job.

Because 70% of learning happens on the job, Mobile Learning with Inkling lets your employees access the knowledge they need whenever they need it.

With Inkling, you can bring certification out of the LMS and into the flow of work with an intuitive, mobile learning experience that guides employees through training.

Give employees clear direction about day-to-day tasks and on-the-job expectations by enabling your mission-critical operational workflows with the right knowledge, training & insights into operations.

Inkling is the perfect Plus One system for your LMS, LXP, operational, and communications systems, by bringing training & knowledge to your workers where they are at and creating a better digital employee experience for your employees.

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Jared M.

Graphic Designer

Retail

Enterprise (> 1000 emp.)

10/9/2018

"Inkling works for Love's"

4/5

What do you like best about EchoInk?

I like the searchability and updatability of Inkling. It's also super responsive, downloadable and generally pretty quick navigation. Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

I dislike the video upload and sometimes how restricting it can be when trying to come up with a layout for the guides. But sometimes working within restrictions creates unification and better design. Review collected by and hosted on G2.com.

Recommendations to others considering EchoInk:

Stop thinking about it and just give them a call! They will even help connect you with a company that can import your old library into Inkling so you're not importing tons of libraries. Review collected by and hosted on G2.com.

What problems is EchoInk solving and how is that benefiting you?

Keeping our Quick Reference Guides all in the same hub with easy-to-update one-click publishing. I realized that SMEs can easily add comments or even edit the guides directly in Habitat. This makes updating super easy. Review collected by and hosted on G2.com.

Verified User in Human Resources

Enterprise (> 1000 emp.)

10/3/2018

"Be aware of the challenges before you purchase"

3/5

What do you like best about EchoInk?

How easy it is for a non-designer to make content look nice and consumable Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

Usage by more than 1 person at a time isn't possible on the same content: we've had lots of work get lost if more than one author is in the tool at the same time, where work is getting overwritten and totally lost. This has happened two times and resulted in having to work entire weekends to re-do lost work. It is a real problem and will limit how extensively we use the tool. It also is something that Inkling

Roadmap is unclear: uncertain where the tool is going and issues raised to the company don't seem to be considered for future enhancements.

Support: The length of time it takes to get answers to questions / challenges is often unacceptable and not business friendly; also, who answers the question on the support team greatly impacts whether or not your question is actually answered. Too often -- I've had content from the user guide simply copied and pasted, and it doesn't have anything to do with what I'm asking. So realistically it can take a few business days to get an answer - which often is too late. There aren't any customer forums or helpful online information, which is frustrating.

Escalation of issues is challenging to impossible: there is no next level of support beyond sending an email to the support team.

Data tracking and usage data is limited: while you can embed video - which is a good user experience -- there is zero tracking on the videos -- which limits the usefulness of this tool.

Updates: to get updates to existing templates, this is a paid-for service that requires an SOW. That means there are different versions floating around -- even withing our own organization.

Licensing: we were unaware we would need to purchase "review" licenses for stakeholders to come in and review content before it is published. That should be part of the overall service -- and it should be easier to manage those.

Review collected by and hosted on G2.com.

What problems is EchoInk solving and how is that benefiting you?

That's debatable -- we've asked for examples of how other customers are using Inkling and have yet to get any information.

Similarly -- the question below isn't applicable. Inkling is not a CMS or ECM. I wouldn't look at this tool for that purpose. Similarly - for knowledge management - if anything - they are trying to do things in the learning space - but that also is limited. Review collected by and hosted on G2.com.

Mark E.

Enterprise (> 1000 emp.)

10/2/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Inkling Review"

3.5/5

What do you like best about EchoInk?

I do like the way the learners can input responses to the learning modules into the module itself and save it, so next time the details are still there and can be used as a reference. Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

There is no way I can send reminders or push notifications to my trainees to make sure they are using the app and following the learning modules Review collected by and hosted on G2.com.

Recommendations to others considering EchoInk:

It has limited reporting capabilities and cannot send reminders or notifications to learners Review collected by and hosted on G2.com.

What problems is EchoInk solving and how is that benefiting you?

The benefits are allowing all my remote trainees the same access to learning and development modules that we can track and support their further learning Review collected by and hosted on G2.com.

Chris F.

Enterprise (> 1000 emp.)

10/4/2018

"Inkling review- CAF"

4.5/5

What do you like best about EchoInk?

The functionality and ease of use for our developers. I also enjoy the interactivity. Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

Occasional bugs, like errors appearing in the HTML during development, the causes of which are difficult to identify. Review collected by and hosted on G2.com.

Recommendations to others considering EchoInk:

Meet with their representatives, ask for user stories and see how comparable companies are using their features. Consider your user population, and how they might benefit from the functionality and convenience of this format. Review collected by and hosted on G2.com.

What problems is EchoInk solving and how is that benefiting you?

Waste, environmental concerns, stagnant learning, interactive test practice, and engaging a new audience. Review collected by and hosted on G2.com.

Dustin C.

Sales Support Leader

Insurance

Enterprise (> 1000 emp.)

10/2/2018

"Inkling is a great tool with excellent and knowledgeable employees"

5/5

What do you like best about EchoInk?

Teamwork from Inkling, feel like they are part of our team Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

nothing yet, still in the implementation phase Review collected by and hosted on G2.com.

Recommendations to others considering EchoInk:

If you're looking for a cloud based system for training or knowledge library management Inkling is the company. From the account manager Charlie to the project manager Laura they have all been extremely knowledgeable and professional. The product is living up to what we expected and looking forward to implementation. Review collected by and hosted on G2.com.

What problems is EchoInk solving and how is that benefiting you?

One form of truth regarding resources and easy access to material Review collected by and hosted on G2.com.

Verified User in Supermarkets

Enterprise (> 1000 emp.)

10/2/2018

"Complex and Robust, sometimes to it's own detriment. "

2.5/5

What do you like best about EchoInk?

The flexibility of the software allows a lot of opportunities. This is great due to the varied customization options we'd like to build for. Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

The code is a nightmare. To do any of the custom stuff it's mostly code based. Build out is painful and slow. Review collected by and hosted on G2.com.

Response from Chris Tratar of EchoInk

edit

Thank you for your review and candid feedback. We did want to pass along that as part of the Inkling implementation process, we work closely with our customers to develop a set of templates and patterns that support your brand and your business. These are designed to allow any non-technical user in your organization to create beautiful, interactive content without going into the code. If needed, we also have certified partners that can modify the code base to build out an advanced set of custom widgets. If you would like help updating your existing template(s) or are interested in designing a custom widget, please reach out to your Inkling Representative or Inkling Support (support@inkling.com). They will be happy to assist you in any way that they can!

Debbie G.

Media Designer

Enterprise (> 1000 emp.)

10/3/2018

"One stop shop"

3.5/5

What do you like best about EchoInk?

Inkling streamlines the review process. Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

The design can be limiting at first. But once you learn how to combine the elements it can be freeing. Review collected by and hosted on G2.com.

Verified User in Internet

Enterprise (> 1000 emp.)

10/2/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Rapid Protyping like a Pro!"

5/5

What do you like best about EchoInk?

ease of use, speed of development, beautiful user interface Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

Inability to download and save images from Inkling image library Review collected by and hosted on G2.com.

Recommendations to others considering EchoInk:

Switching to Inkling is an easy decision once you play around with it. Development for a training course can take weeks instead of months now. Training new hires to use it is really simple, and it takes about a week to become proficient. Review collected by and hosted on G2.com.

What problems is EchoInk solving and how is that benefiting you?

Numerous, quick deadlines Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

10/3/2018

"Incredible tool for Just In Time learning"

4/5

What do you like best about EchoInk?

It just works! The search feature are better than anything we've gtried. Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

The number of categories that we use can be daunting. Review collected by and hosted on G2.com.

Recommendations to others considering EchoInk:

It's definitely worth trying. The implementation team works very hard to make sure they meet your department's needs. Review collected by and hosted on G2.com.

What problems is EchoInk solving and how is that benefiting you?

We need people to have the right information where they are working. We find that people are making fewer mistakes on tasks they do less often. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

10/3/2018

"Easy to manage, fast, user friendly"

4.5/5

What do you like best about EchoInk?

The way you can follow changes on a document, so it makes easier to work with different people on the same document, with different options on the comments, so nothing is missed Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

Sometimes editing gets a bit discouraging when it doesn´t provide exactly the look you wanted Review collected by and hosted on G2.com.