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EchoInk Reviews & Product Details

Inkling has joined forces with Echo360 to revolutionize learning, enhancing educational experiences for frontline workers, students, and learners worldwide. Inkling is an employee enablement platform that transforms the way organizations engage and motivate their frontline workers by digitizing training & knowledge at the speed of work. We drive better performance in today’s dynamic business environment by delivering an innovative content authoring & distribution experience that enables employees to serve your customers, your way, every day. This shifts the learning model for frontline workers from teach, study, test to find, learn, and do. Inkling’s portfolio of solutions has proven to reduce costs and employee turnover while increasing revenue, employee engagement, and customer satisfaction.

Seller

Echo360

Discussions

EchoInk Community

Languages Supported

Arabic, Czech, German, Greek, English, Estonian, French, Hebrew, Hindi, Croatian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

Evan Bedell

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

25 months

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Top-Rated Alternatives

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EchoInk Media

Put what your business knows in the hands of your workforce with rapid content authoring. Reduce development time up to 60%, while (instead of by) reducing training costs.

Deliver engaging, mobile learning content that people want to use on their mobile device, anytime they want. Replace traditional classroom teach study test learning with operational find, learn and do knowledge on the job.

Because 70% of learning happens on the job, Mobile Learning with Inkling lets your employees access the knowledge they need whenever they need it.

With Inkling, you can bring certification out of the LMS and into the flow of work with an intuitive, mobile learning experience that guides employees through training.

Give employees clear direction about day-to-day tasks and on-the-job expectations by enabling your mission-critical operational workflows with the right knowledge, training & insights into operations.

Inkling is the perfect Plus One system for your LMS, LXP, operational, and communications systems, by bringing training & knowledge to your workers where they are at and creating a better digital employee experience for your employees.

G2 reviews are authentic and verified.

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Verified User in Restaurants

Enterprise (> 1000 emp.)

10/25/2022

"Inkling is a time saver!"

4/5

What do you like best about EchoInk?

Inkling has been a huge time saver for our team with the ability to create and update content in a flash! Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

Would love the ability to assign chapters by audience. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

10/24/2022

"Inkling is a useful, intuitive platform."

4.5/5

What do you like best about EchoInk?

As a newer user, I'm excited to learn more about how we can use the platform. Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

I'm fairly new, so I don't have any drawbacks to share! Review collected by and hosted on G2.com.

Baljit S.

Accountant

Enterprise (> 1000 emp.)

11/11/2021

"HR Block"

4.5/5

What do you like best about EchoInk?

I have used inkling for my HR block class and it has been pretty good to use, no issues with it. Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

It times out and locks me out after specific time. I need to sign in everytime it does that Review collected by and hosted on G2.com.

Christian J.

Mid-Market (51-1000 emp.)

11/16/2020

"When making edits to the material, the interface bugs and becomes quite slow."

3/5

What do you like best about EchoInk?

The ease with which projects can be created and configured is really useful for carrying out my activities without any inconvenience, its interface has a quite simple and intuitive design that guarantees me quick navigation throughout the platform, the fact that it is easy to learn is a great advantage since that way I have no trouble explaining its use to my employees, their customer service team is quite quick in responding to problems and requests that may arise during the use of this application, the fact that it is multi-platform is a great help for me to use this application from my phone, the fact that it allows opening and creating a large number of multimedia files is a great help for my students to view my content quickly and easily. Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

At the time of making edits to the material, the interface bugs and becomes quite slow, which makes it impossible to make modifications properly to the documents I have saved in the application, so it is preferable to ensure that there are no errors before sharing the information. Review collected by and hosted on G2.com.

What problems is EchoInk solving and how is that benefiting you?

It has been of great help to me to create and visualize multimedia content for my classes in a quite simple and practical way, likewise the fact that I can share it with my students easily, safely, and quickly, and that they can view it without any inconvenience on their devices is something that helps us both a lot to continue with academic pursuits despite the virtual environment. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

10/8/2019

"I use inkling in my classroom with PLTW"

5/5

What do you like best about EchoInk?

My students and myself are able to access the PLTW Launch curriculum easily on ipads or chromebooks. Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

i want to be able to have the curriculum read to students, and I haven't found a way to have that done. Review collected by and hosted on G2.com.

William M.

Project Manager

Retail

Enterprise (> 1000 emp.)

10/2/2018

"Great Authoring and Delivery of Content"

5/5

What do you like best about EchoInk?

Inkling has scaled well to our needs in a way that many other (much larger vendors) haven't. We often warn vendors about the seasonality of our training and just how much traffic will change, but Inkling has handled the whole process well. Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

Probably the only real dislike is keeping Habitat users and reviewers on a guest account instead of a SSO account. For reviewers who take training, and who are used to signing in via SSO, this can quickly become confusing. Review collected by and hosted on G2.com.

Recommendations to others considering EchoInk:

Access to mobile devices across your workforce (depending on the demographics of your associates) is probably one of the biggest considerations along with connectivity in the areas you serve. Review collected by and hosted on G2.com.

What problems is EchoInk solving and how is that benefiting you?

Our content changes with tax law changes and updates to IRS guidance. In addition, we often target training during the tax season to meet specific needs. Inkling keeps us up-to-date with a single source of truth. Review collected by and hosted on G2.com.

Theresa N.

Enterprise (> 1000 emp.)

9/18/2018

"Great Tool!"

4.5/5

What do you like best about EchoInk?

Project teams at Kohl's have leveraged Inkling for our training needs since 2016. The tool is user-friendly for both exempt and nonexempt Associates, offering an engaging digital experience. The functionality is versatile with the ability to view content on any device. Inkling also offers the ability to communicate project statuses between Corporate and Field Associates, reduce print materials, and analyze content use and engagement, all of which support our overall goal of achieving operational excellence. Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

Other than alphabetically, there doesn't appear to be another method of organization for the Library. With a number of departments (20) utilizing the tool, finding team-specific documents is challenging. It would be helpful to offer another way to organize content across multiple departments. Review collected by and hosted on G2.com.

Response from Chris Tratar of EchoInk

edit

Hi there Theresa! We appreciate you taking the time to leave a review for us. One thought we had in response to your comment about Library organization was the use of our Collections feature. Inkling allows you to create Collections that live at the top of your Library and in some cases it makes sense to have one Collection for each department that has access. If this is of any interest to you I'd recommend reaching out to your Inkling representative to learn more about this feature.

Whitney D.

Education Events Manager

Mid-Market (51-1000 emp.)

10/2/2018

"Training programs would be completely different without Inkling"

5/5

What do you like best about EchoInk?

Similar to Mailchimp, Inkling allows for plug & play content with a very professional looking result, with minimal technical/design skills needed. It's so easy to use, quick to add copy, images, videos, quizzes and more. The content looks great on the mobile app as well as online, and is easy for users to navigate. Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

The process for adding users to various modules is pretty cumbersome. It requires upkeep of a giant spreadsheet and use of Cyberduck with every upload. I also wish companies could brand the app logo to avoid user confusion. Users have to look for the Inkling logo on their phones to find our brand's content. Review collected by and hosted on G2.com.

Recommendations to others considering EchoInk:

There is really no other comparable app for managing and distributing content like Inkling does. They also really prioritize feedback and work it into future product updates. Review collected by and hosted on G2.com.

What problems is EchoInk solving and how is that benefiting you?

We use Inkling for training instructors. All instructors go through a live training as well, but we assign pre-training reading as well as assessments. This ensures that everyone is on the same page when they arrive at the live training. They also have the material to reference back to at any time. Review collected by and hosted on G2.com.

Response from Chris Tratar of EchoInk

edit

Whitney, thanks for taking the time to write a review! Did you know that our upcoming Audiences feature will make it much more efficient and transparent to control content distribution at enterprise scale? It will let you define and manage saved distribution groups (Audiences), and then use them to distribute both Inkdocs and Notices to your users. You'll also get access to a new dashboard for better visibility into who has access to what at any time. This feature will be available early 2019 and we hope you find it helpful!

Robbie C.

Enterprise (> 1000 emp.)

10/9/2018

"Inkling Review"

4/5

What do you like best about EchoInk?

I like that I can create the content myself and share easily with other countries for translation, building a library of content is easy, easy for users to access Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

Not enough interactivity, On the backend it has been hard to track productivity of users because of the way our business is structured we aren't able to give a login for a user. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

8/16/2018

"Great modern learning resource"

3.5/5

What do you like best about EchoInk?

I appreciate the organization of user interface. Creating interactive textbooks that may be accessed from a desktop or mobile app is convenient and smart for today's market, especially a fast-paced retail environment. When something needs to be referenced, a user can search through their library and easily jump pages to find what's needed with little delay. Review collected by and hosted on G2.com.

What do you dislike about EchoInk?

I don't love the proprietary editing interface, and the mobile app has been a challenge for some users. I would also like to see more options for customization, especially with tests and quizzes. Review collected by and hosted on G2.com.

Recommendations to others considering EchoInk:

I feel that the usefulness of Inkling could be somewhat limited by the number of employees. For my company, while we fall into the 10,000 + category, employees are divided by many locations making operations and business needs feel like a smaller business. I feel it would be very difficult to manage training for the entire company with Inkling if it weren't for that structure. Review collected by and hosted on G2.com.

What problems is EchoInk solving and how is that benefiting you?

It provides an easily accessible digital library of resources for a fast-paced retail company with MANY levels of stakeholders. Review collected by and hosted on G2.com.